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Talkdesk launches branch tool for banks & credit unions
Fintech

Talkdesk launches branch tool for banks & credit unions

Banks could use the new tool to give branch staff a fuller customer history, reducing repeated questions and improving advice on complex issues.

By Karen Joy Bacudo • 3 min read • Yesterday
PCI council marks 20 years with AI focus in Kuala Lumpur
Robotics

PCI council marks 20 years with AI focus in Kuala Lumpur

Banks and merchants face fresh fraud risks as the council's Kuala Lumpur meeting weighs how AI is changing payment security.

By Sean Mitchell • 4 min read • Yesterday
How poor watchlist data undermines sanctions screening accuracy
Fintech

How poor watchlist data undermines sanctions screening accuracy

Poor-quality sanctions lists can swamp compliance teams with false alerts while letting real matches slip through, raising regulatory risk.

By Edmund Ng • 6 min read • Yesterday
TNS appoints Michael Johnson to global payments role
Fintech

TNS appoints Michael Johnson to global payments role

Rising demand for secure transaction infrastructure has prompted TNS to hand its global payments unit to long-serving executive Michael Johnson.

By Sofiah Nichole Salivio • 3 min read • 2 days ago
Complex digital infrastructure slows financial firms' AI
Network Infrastructure

Complex digital infrastructure slows financial firms' AI

Delays from tangled networks and legacy systems are costing financial firms revenue, compliance time and AI opportunities, a survey found.

By Karen Joy Bacudo • 4 min read • 2 days ago
TNS appoints Michael Johnson to lead global payments
Fintech

TNS appoints Michael Johnson to lead global payments

The move comes as payments firms face rising demand for secure infrastructure and simpler transaction networks across multiple markets.

By Mark Tarre • 3 min read • 2 days ago
The invisible trust layer: Why payments are becoming a systems problem
Fintech

The invisible trust layer: Why payments are becoming a systems problem

Banks risk losing customer control as instant payments force fraud, identity and authorisation into one real-time trust system.

By Dr Carsten Wengel • 3 min read • Last week
Cleversoft to acquire FS Assist in UK insurance push
Risk & Compliance

Cleversoft to acquire FS Assist in UK insurance push

Around 350 European insurers will gain wider compliance tools as Cleversoft adds FS Assist's specialist reporting software to its platform.

By Karen Joy Bacudo • 4 min read • Last week
Why AI governance is the key to unlocking APAC's compliance backlog
Data Protection

Why AI governance is the key to unlocking APAC's compliance backlog

Backlogs, false positives and rising fines are pushing APAC compliance teams towards AI, but most firms still lack the skills to govern it safely.

By Bryan Keasberry • 5 min read • Last week

Stories from Other Regions

Financial institutions stories

Matera & Utila partner to help banks offer digital assets
Fintech

Matera & Utila partner to help banks offer digital assets

Banks can add stablecoin services without overhauling core systems under a new setup that keeps customer balances off-chain and controls in-house.

By Karen Joy Bacudo • 4 min read • Today
Green Check expands compliance platform beyond cannabis
Fintech

Green Check expands compliance platform beyond cannabis

Banks and credit unions can now manage compliance for money services, gaming and other high-risk sectors in one system.

By Karen Joy Bacudo • 3 min read • Today
Masttro launches cash projection hub for closed-end funds
Risk & Compliance

Masttro launches cash projection hub for closed-end funds

Family offices with heavy private market holdings could get earlier warning of liquidity squeezes as Masttro automates closed-end fund cash-flow forecasts.

By Karen Joy Bacudo • 4 min read • 3 days ago
Strata Credit Union picks Alkami for digital overhaul
Data Analytics

Strata Credit Union picks Alkami for digital overhaul

Members will soon get payments, transfers and budgeting tools in one app as Strata Credit Union upgrades its digital banking service.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Findustry AI adds chargeback automation to Maverick
Software-as-a-Service

Findustry AI adds chargeback automation to Maverick

Merchants on Maverick's platform can now contest disputes faster as Findustry AI's Chargeback Agent automates evidence gathering and submissions.

By Karen Joy Bacudo • 4 min read • Last week
Napier AI & Delta Capita join forces on compliance
Digital Transformation

Napier AI & Delta Capita join forces on compliance

The tie-up could cut onboarding delays and duplicate checks for banks by linking customer due diligence with AML monitoring in one workflow.

By Karen Joy Bacudo • 4 min read • Last week
Sionic launches Instant Bank Pay via Microsoft Marketplace
Fintech

Sionic launches Instant Bank Pay via Microsoft Marketplace

Merchants could cut payment processing costs by an average of 60% as Sionic pushes bank-to-bank checkout across Microsoft's cloud tools.

By Karen Joy Bacudo • 4 min read • Last week
Alation & PwC Canada launch banking compliance tool
Software-as-a-Service

Alation & PwC Canada launch banking compliance tool

Canadian banks will be able to cut months of compliance work to days as the first joint product automates data risk checks and audit evidence.

By Sean Mitchell • 3 min read • Last week
Coinme appoints Chief Compliance Officer for global push
Crypto

Coinme appoints Chief Compliance Officer for global push

The hire is designed to strengthen Coinme's licensing and anti-money laundering controls as it expands regulated money movement beyond the US.

By Karen Joy Bacudo • 4 min read • Last week