Intelligent automation stories - Page 7

AI is transforming contact centres in Australia and New Zealand, with 98% adopting it, but human skills and trust remain crucial for success.

TeamViewer launches TeamViewer One, a unified digital workplace platform combining device monitoring, automation, remote access and diagnostics for simplified IT management.

NTT DATA launches Smart AI Agent Ecosystem to boost business transformation with intelligent automation and industry-specific AI solutions worldwide.

Hyland appoints John Newton as Chief Innovation Strategist to boost its AI and content management advancements with his 40 years of industry experience.

NICE and AWS have teamed up to offer NICE's CXone Mpower AI on AWS Marketplace, enhancing AI-driven customer service with unified, scalable cloud solutions.

Make has unveiled Make AI Agents, a beta feature enhancing no-code automation with real-time decision-making, used by over 200,000 businesses globally.

The rise of AI threatens traditional technology consulting models, reshaping digital transformation strategies and emphasising the need for skilled, co-located teams.

CrowdStrike and NVIDIA have unveiled a collaboration to enhance cybersecurity with AI innovations, drastically improving threat detection and operational efficiency.

LogicMonitor has unveiled a partnership with OpenAI to enhance its IT operations through advanced AI, aiming to redefine data centre management and efficiency.

As 2025 unfolds, AI is transforming the Asia Pacific region by enhancing sustainability and security, particularly in energy efficiency and digital infrastructure.

Amperity has appointed Rob Ferguson as its new Chief Revenue Officer, aiming to enhance market momentum and drive business value through data.

As CFOs consider AI integration, they must address data challenges to ensure accuracy and reliability for effective decision-making in finance.

A global study reveals that intelligent automation boosts employee satisfaction and retention, debunking fears of robots replacing human jobs.

Celonis is revolutionising business efficiency with innovative process mining, bridging data gaps to enable AI-driven optimisation across industries.

Intelligent Automation is revolutionising business, with its industry value surging from USD $250 million to USD $5.63 billion in a decade.

SEEK has adopted Workday Financials and HCM to unify operations across Australia, New Zealand and Asia, enhancing data-driven collaboration.

A Gartner report forecasts that 30% of enterprises will automate more than half of their network activities by 2026, leveraging AI and intelligent automation.

Many businesses are failing in their automation efforts due to poor diagnostics, a narrow focus on FTE boosts, and reactive project approaches, warns expert Ryan Stuchbery.

Digital transformation reshapes financial services, influencing recruitment and leveraging AI, automation, and cloud tech to meet evolving demands and mitigate risks.

Andrew Foot of Dynatrace has discussed their cloud migration progress and strategic successes, with a whopping $1.5 billion in annual recurring revenue.