eCommerceNews New Zealand - Technology news for digital commerce decision-makers
New Zealand

IT service management (ITSM) stories - Page 2

Professional customer support team triple award it managed services celebration

Rimini Street wins three Stevie Awards for support

Last month
#
digital transformation
#
cx
#
martech
Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.
It help desk dashboard remote support across windows macos linux

Splashtop & SysAid partner to streamline remote support

Last month
#
data protection
#
encryption
#
it automation
SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.
Editorial it ops center ai assistant coordinating incident response security alerts

Tanium adds AI tools across security & endpoint management

Last month
#
hybrid cloud
#
digital transformation
#
cloud security
Tanium rolls out AI-driven tools to tighten endpoint governance, speed incident response and unify security, exposure and device management.
260323 tv tia reporting image

TeamViewer launches AI reporting tool for IT teams

Last month
#
data analytics
#
hcm
#
it automation
TeamViewer unveils Tia Reporting, an AI dashboard tool that lets IT teams build live, no-code reports on digital workplaces via chat prompts.
Email attachment20260324 2361813 oyxqnf

Support Fusion raises AUD $1 million, expands to US & UK

Last month
#
saas
#
digital transformation
#
it automation
Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.
Ross

Netos & Nebula launch global FinOps push for networks

Last month
#
firewalls
#
network infrastructure
#
digital transformation
Netos picks Nebula as its first global services partner to scale FinOps-style network spend management for channel-led enterprise roll-outs.
Global it partner network resellers handshake cloud ai management

GoTo debuts LogMeIn Partner Network for IT resellers

Last month
#
saas
#
partner programmes
#
edr
GoTo launches LogMeIn Partner Network for IT resellers, promising tiered rewards, AI-enhanced tools and expanded support for partners.
Enterprise ai operations control room curved screens collaboration

Hexaware unveils Agentverse AI platform for enterprises

Last month
#
uc
#
manufacturing
#
digital transformation
Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.
Modern corporate it control room ai agents enterprise automation

OutSystems named G2 Leader for enterprise AI agents

Last month
#
data protection
#
digital transformation
#
cx
OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.
Asian gov data center control room digital map secure flow

NCS links agentic AI to NVIDIA stack for sovereign use

Last month
#
smart cities
#
hybrid cloud
#
digital transformation
NCS integrates its agentic AI platforms with NVIDIA AI Enterprise to deliver sovereign, production-grade AI for regulated sectors across Asia.
Isometric cloud puzzle compartments with locks and security icons

Sweep wins cybersecurity firms for Salesforce control

Last month
#
data protection
#
digital transformation
#
cloud security
Sweep lands SailPoint, Wiz, Vanta and Varonis as security vendors seek tighter control and audit-ready visibility over Salesforce sprawl.
Anz it control room ai resilience hybrid cloud disaster recovery

Cohesity unveils Enterprise AI Resilience for safe scale

Last month
#
data protection
#
dr
#
hybrid cloud
Cohesity launches Enterprise AI Resilience to protect production AI, contain rogue agents and speed recovery across hybrid data estates.
Mark poulton onenz

One New Zealand adopts Highlight to boost service visibility

Last month
#
digital transformation
#
cx
#
martech
One New Zealand adopts Highlight to give managed network customers clearer, data-driven visibility of performance, capacity and service levels.
Aerial modern data center wellington nz green hills coast

LogicMonitor boosts New Zealand push with local data hub

Last month
#
devops
#
hybrid cloud
#
digital transformation
LogicMonitor will open its first New Zealand data centre and expand local partners to support rising cloud, AI and hybrid IT demand.
It ops room monitors secure cloud server rack aws diagrams

Deskpro brings cloud & VPC help desks to AWS shopfront

Last month
#
uc
#
data protection
#
private cloud
Deskpro launches cloud and VPC help desk on AWS Marketplace, giving organisations flexible hosting, AI options and streamlined procurement.
Overworked sysadmin hybrid it sprawl tangled cables dark monitors

Structural stress rises for sysadmins in hybrid IT era

Last month
#
devops
#
digital transformation
#
it automation
Hybrid IT sprawl is driving “structural stress” for sysadmins as security risks rise, responsibilities grow and control over tools shrinks.
Hpe

HPE complete care service: Refocused for your AI advantage

Last month
#
hybrid cloud
#
data analytics
#
digital transformation
HPE revamps Complete Care Service into a unified, AI-powered support model to simplify hybrid IT, bridge silos and scale enterprise AI.
It service desk agent biometric facial scan secure auth workflow

1Kosmos adds identity checks to ServiceNow AI workflows

Last month
#
uc
#
surveillance
#
biometrics
1Kosmos adds embedded identity checks to ServiceNow AI workflows to curb social engineering in high-risk service desk interactions.
It sec ops room analysts lock network and jira style board view

Keeper connects Jira workflows with privileged access

Last month
#
siem
#
digital transformation
#
pam
Keeper launches native Jira integrations to tie security incident workflows directly to privileged access approvals while retaining zero-knowledge controls.
German it admin remote support security dashboards multiplatform

TeamViewer enhances Microsoft Intune integration

Last month
#
mdm
#
it automation
#
partner programmes
TeamViewer has expanded its integration with Microsoft Intune, adding new remote support capabilities aimed at streamlining IT workflows and strengthening security.