IT service management (ITSM) stories - Page 3

UpGuard debuts Risk Automations to link cyber risk findings with security workflows, promising faster fixes after USD $75 million raise.

TCS and Zscaler launch an AI-powered zero trust workspace platform blending security, observability and experience analytics for enterprises.

Atlassian launches Jira AI agents with MCP support, embedding governed automation in existing workflows rather than separate chat tools.

Contrast links its sensors with ServiceNow workflows to sync app and API risk data, aiming to cut false positives and speed remediation.

Sweep debuts Multi-Org Agent to map complex Salesforce estates, cutting analysis from months to days and easing consolidation and AI rollout.

GitLab expands its MSP partner programme to deliver agentic AI-powered DevSecOps as a managed service with strict data sovereignty controls.

ServiceNow debuts Autonomous Workforce and EmployeeWorks, promising AI “specialists” that autonomously resolve most employee IT requests.

ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.

ManageEngine injects causal and autonomous AI into Site24x7 to cut alert noise, speed root-cause analysis and automate incident remediation.

CompTIA unveils AI Help Desk Essentials course to train frontline IT support teams in safe, effective use of generative AI chatbots.

New Relic launches an agentic AI platform and SRE Agent to shift observability from reactive monitoring to automated incident resolution.

eG Innovations launches in New Zealand, appointing veteran cloud executive Joanne Bowey to drive growth in digital experience monitoring.

When cyber attacks slip through defences, recovery readiness - not just prevention - decides whether your organisation bends or breaks.

ManageEngine adds causal intelligence and AI agents to Site24x7, promising faster incident triage and automated remediation for hybrid IT ops.

Virtual IT Group appoints Maurice McCarthy as chief executive to drive ANZ expansion and embed AI across its managed IT and security services.

Financial firms reap strong AIOps returns but poor data quality and fragmented tools are stalling the leap from pilots to scaled AI.

Expereo adds shared Digital Case Management to expereoOne, giving enterprises a single, transparent case timeline across global networks.

Hexnode embeds its upgraded Genie AI into the UEM console, letting admins query inventory, execute device commands and automate fixes in chat.

Governance gaps and tool sprawl are stalling Microsoft automation at scale, with most large IT teams lacking control, visibility and integration.

Lexful unveils an AI-native IT documentation platform for MSPs, aiming to replace static records with automated, contextual knowledge.