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Letter from the editor: Changing of the guard and on to newer, more exciting things
Fintech

Letter from the editor: Changing of the guard and on to newer, more exciting things

KP is the new editor for bizEDGE, and would like to share her thoughts on the direction she wants the site to head in.

By Kai Ping Lew • 2 min read • Fri, 12th May 2017
A loyal customer
Small Business

A loyal customer

In New Zealand, small businesses, making up 97.2% of all companies, seek nimble IT solutions for growth, highlighting a vast yet challenging market.

By Staff Writer • 7 min read • Mon, 1st Feb 2010
GeekGirl on best practice and benchmarking
Unified Communications

GeekGirl on best practice and benchmarking

Companies are being encouraged to let their staff create a community of practice (CoP) to drive best practice and innovation in the workplace.

By Staff Writer • 4 min read • Wed, 1st Jul 2009

Global Stories

Knowledge Management stories

Conversational AI expected to transform banking sector, claims Amelia survey
Unified Communications

Conversational AI expected to transform banking sector, claims Amelia survey

Survey reveals that 83% of banking sector believes Conversational AI will have a positive impact, according to Amelia.

By Sean Mitchell • 3 min read • Mon, 16th Oct 2023
47% digital workers struggle for information to be effective: Gartner
Productivity

47% digital workers struggle for information to be effective: Gartner

Digital workplace leaders can implement shared applications and practices to drive better business outcomes, Gartner reveals.

By Gaurav Sharma • 3 min read • Thu, 11th May 2023
Starmind appoints Michelle Chen as board of directors
Human Capital Management

Starmind appoints Michelle Chen as board of directors

Tech executive, Michelle Chen, joins board of directors at Starmind, bringing experience in growing companies globally, including Uber and Typeform.

By Zach Thompson • 2 min read • Fri, 17th Jun 2022
Syniti updates Knowledge Platform with cloud-based version
Digital Transformation

Syniti updates Knowledge Platform with cloud-based version

Building on the existing platform, the company is introducing the fully cloud-based version of Syniti Advanced Data Migration, now called Syniti Migrate.

By Catherine Knowles • 3 min read • Fri, 6th May 2022
Zoho Corp launches new e-learning tool, TrainerCentral
EduTech

Zoho Corp launches new e-learning tool, TrainerCentral

Zoho launches TrainerCentral, a new business division aimed at filling the gap in the e-learning market and helping trainers create online courses.

By Catherine Knowles • 3 min read • Fri, 22nd Apr 2022
Kiwi tech stories: How one change helped retail crime intelligence platform Auror to win the market
Microsoft

Kiwi tech stories: How one change helped retail crime intelligence platform Auror to win the market

One of Auror's biggest challenges was the decision to re-platform its software solution after only a couple of years into its business.

By Sara Barker • 3 min read • Mon, 5th Jul 2021
Nitro report suggests poor document workflows hurt knowledge workers
Document Management

Nitro report suggests poor document workflows hurt knowledge workers

Nitro's report reveals inefficient document workflows are causing high stress among knowledge workers, leading to potential job dissatisfaction and turnover.

By Staff Writer • 3 min read • Mon, 4th Nov 2019
Millions wasted on poor knowledge management solutions
Unified Communications

Millions wasted on poor knowledge management solutions

A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.

By Ben Moore • 4 min read • Mon, 14th Oct 2019
Insurance systems provider EIS partners with Microsoft Bot Framework
Customer Relationship Management

Insurance systems provider EIS partners with Microsoft Bot Framework

The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.

By Kai Ping Lew • 2 min read • Fri, 12th May 2017
Zendesk announcing machine learning-powered knowledge management solution
IT Automation

Zendesk announcing machine learning-powered knowledge management solution

Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.

By Kai Ping Lew • 2 min read • Thu, 4th May 2017
Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report
Customer Relationship Management

Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report

Frost and Sullivan report underscores knowledge management as key in achieving heightened customer satisfaction in the digital age.

By Kai Ping Lew • 2 min read • Thu, 27th Apr 2017
Service with a smile
IT service management

Service with a smile

Organisations facing IT management changes can consolidate their service desk for streamlined support, higher service levels, and reduced costs.

By Staff Writer • 4 min read • Wed, 1st Jul 2009
So you've been asked to do an interview
Knowledge Management

So you've been asked to do an interview

Preparing for an interview? Ensure a compelling reason and clarity on what you aim to say to maintain credibility and interest.

By Staff Writer • 4 min read • Fri, 1st Sep 2006

Stories from Other Regions

Knowledge Management stories

Black & White Engineering Expands Global Team with 93 New Hires
Unified Communications

Black & White Engineering Expands Global Team with 93 New Hires

Engineering firm Black and White Engineering is expanding its workforce, having experienced a 34% increase in staffing over the past year.

By Oliver Stewart • 2 min read • Thu, 16th Feb 2023