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Merchants news stories

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Airwallex launches an online payments app on Shopify
Airwallex has launched an online payments app on Shopify, allowing merchants to integrate a gateway plugin on their online store to accept payments from their global customers.
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Digital Transformation
Harnessing digital innovations to maximise loyalty programmes and improve CX
When it comes to the retail sector, merchants have never had access to so many different client touchpoints and data to understand their customers better.
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Nexio partners with Chargebacks911 to enhance payment platform
This alliance means that Nexio will now utilise Chargebacks911’s end-to-end dispute management offering, while also reaping results for its merchants.
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Mergers and Acquisitions
BigCommerce makes first acquisition since going public
BigCommerce intends to leverage Feedonomics to expand the number of global marketplace and advertising channels for merchants.
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BigCommerce jumps into open data integration with Google, Twilio & others
Jimmy Duvall believes that merchants own their data, so they should have the flexibility to use data solutions and tools that achieve the results they are looking for.
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Payment gateways
DataMesh tech cuts transaction costs with least cost routing
DataMesh sees $500 million per annum reduction in transaction fees for merchants when fully implemented.
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Digital Transformation
NGINX raises US$43 Million to accelerate enterprise application modernisation
NGINX has raised US$43 million in Series C funding led by Goldman Sachs.
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Artificial Intelligence
How businesses can prepare their contact centre for a bot/AI environment
Bots are becoming a new reality that is impacting the way businesses approach customer service
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Contact Centre
How speech analytics can improve outcomes in the contact centre
Taking a look at how speech analytics technologies can be used in the contact centre to improve customer service and B2C interactions.