Messaging stories
Orange unveils anti-drone service, trusted AI agents and sovereign cloud collaboration tools to bolster secure, resilient enterprise tech.
SeeBiz launches a social B2B wholesale marketplace, blending product catalogues, ordering tools and feed-based networking for trade users.
Percona has appointed open source veteran Kyle Davis to spearhead its Redis and Valkey strategy amid shifting database licensing models.
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
Newo raises USD $25m to grow AI voice agents that answer calls for small businesses, after revenue doubled late 2025 amid rising demand.
Enreach and Cataleya team up to launch a white-label UCaaS platform for APAC service providers, targeting booming cloud comms demand.
Retail brands will send a record 3.9 billion messages in the 2025 shopping season, up 15%, as AI and richer digital channels boost customer engagement.
Paytronix launches Journey Builder, an AI tool that automates personalised marketing campaigns for restaurants and convenience stores in real time.
Alcatel-Lucent Enterprise has launched its Rainbow Hub cloud platform in Australia, enhancing unified communications for businesses via local partnerships.
Sinch launches Model Context Protocol to enable AI agents to handle compliant real-time messaging, voice, email, and verification across channels globally.
Sinch has named Angus Mansfield as Vice President of Channel Sales for APAC, aiming to expand partnerships and boost growth in the region's booming customer communications market.
In APAC, the rise of generative AI is reshaping customer experience, with 30% of Indian firms planning major investments in the technology over the next 18 months.
Partners can now sell voice, messaging and AI-led service tools in 170 markets as the Sydney-founded firm expands overseas.
Agentic AI Foundation taps AWS executive David Nalley as board chair while expanding to 146 members to push standards for agent-based AI.
8x8 rolls out AI-powered customer view, workforce tools and richer WhatsApp flows to cut contact centre handling times and boost planning.
Australian tech firm Spacetalk unveils the Freedom Platform app to centralise family safety, privacy and wellbeing across smart devices and wearables.
Electronic Frontiers Australia disputes government claims that age assurance tech is private and robust, citing flawed methodology and privacy risks.
Kerv has launched Guardian Assurance to help regulated firms like financial and legal services improve compliance and recording of communications.
Psychologist Andrew Boxer reveals how texting, calls and voice notes reflect personalities and impact modern relationships amid growing screen time.
Singapore's Travelgoogoo launches Travelgoogoo365, offering a £14 annual global eSIM membership with unlimited messaging across 123 destinations worldwide.
