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Messaging news stories

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Microsoft
Infobip’s SMS and WhatsApp services are now available through Microsoft
Infobip has integrated its WhatsApp and SMS channels through Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Marketing.
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Mobiles
Why it's time to 'dial up' the power of mobile marketing
For marketers and brands, the obsession with our mobiles translates into endless opportunities, especially as the third-party cookie crumbles and relationship marketing emerges as king of the marketing paradigm.
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Cloud
Katana announces expansion and release on DIA marketplace
Managed service company Katana has announced that its managed Domain-based Message Authentication, Reporting, and Conformance (DMARC) implementation service has been released on the Department of Internal Affairs Marketplace.
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Cloud
ServiceNow and Twilio introduce new messaging service
ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution.
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App development
Why Laminar Communications is all-a-chatter about messaging app LamChat
“We built our own messaging app to ensure it connects with our server. We used open source code where possible and the programmers are people who live in Brisbane.”
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Customer experience
Zendesk launches messaging solution with advanced capabilities
The new package brings together Zendesk’s service capabilities including messaging, into a complete offering designed to bring simplicity to the enterprise software space.
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Remote Working
Companies' digital etiquette still a little rough around the edges
Australians are more comfortable with drinking alcohol on a video conference than other nationalities, a new survey has found.
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Chatbots
Consumers turn to chatbots & online messaging as COVID-19 bites
The COVID-19 pandemic has led to adaptations in the way people live, work and interact – and an increase in chatbot usage is one of many customer experience side effects.
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Web Development
Soprano Design sees high demand for enterprise messaging apps
"businesses capable of both pushing appropriate messaging out and allowing customers to respond will be in a strong position."
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Enterprise
Soprano Design updates enterprise messaging platform
The updated platform includes rich communication services (RCS) support for businesses and government organisations to build mobile interaction campaigns for key stakeholders.
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SMS
Soprano Design to launch new digital and social channels
Cloud-based enterprise messaging solutions provider Soprano Design has announced new interactive digital channels designed to couple enterprise and social messaging platforms.
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Enterprise
Modica Group snaps up Auckland Airport senior executive to further growth
“It is an exciting company with significant growth opportunities in New Zealand and other markets. The company has exceptional technology capability."
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Messaging
Freshworks launch messaging product for customer engagement
The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.
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Facebook
Tap into your emotions with Facebook Messenger's new features
The new features can be used professionally too as apart of Work Chat for Workplace, Facebook's communications platform for organizations.
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Privacy
Your 2017 resolution? Put messaging privacy on the list, says InternetNZ
"As part of your 2017 New Year’s resolutions, you should be thinking about what you can do to keep your personal information private."
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Social Media
Salesforce's new LiveMessage and Service Bots to deliver ultimate customer service
Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.
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Messaging
Retarus expands Singapore data center to match APAC growth
Global messaging service provider Retarus has been steadily moving into the Asian market and is expanding its Singapore data center to address demand.
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Fintech
The fintech start-up with a new approach to communications
We explain the backstory behind an impressive Google-backed fintech start-up
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Collaboration
You’ve heard of Slack; we explain the tool
We look at the collaboration tool with a growing cult following
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Cloud
Orcon to unveil instant messaging service
Orcon is set for a "Top Secret Launch" this afternoon, but Techday already knows the score...
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Texting
Android App of The Week - MightyText
Bringing you text straight from your computer with the MightyText app!