Outsourcing stories - Page 7
The concept of the Division of Labour introduced by economics philosopher Adam Smith underpins the modern notion of outsourcing. This describes the allocation of specialist tasks to outside experts capable of doing the job better, while potentially reducing costs and allowing the contractor to focus on core business.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
Security, analytics and customer service top priorities for CFOs
Thu, 26th Dec 2019
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crm
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data analytics
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martech
A new Protiviti survey reveals CFOs are prioritising security, analytics, and customer service, reflecting a shift towards a strategic focus in finance.
Business observability vs application monitoring: What's the difference?
Thu, 19th Dec 2019
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devops
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it automation
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apm
Observability is the answer for when traditional monitoring won't suffice, and when modern software teams need to play offense with software.
AI, automation, and data management: Key technology trends for 2020
Wed, 18th Dec 2019
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devops
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iaas
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it automation
AI, automation, and data management are set to reshape work in 2020, with companies like Talend, ManageEngine, and Cohesity outlining key tech trends.
DataRobot to acquire data fabric provider Paxata
Fri, 13th Dec 2019
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robots
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multi-cloud
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ai
Companies must overcome several key challenges associated with AI in order to reap the benefits and become successful.
Successful cloud transformation requires collaboration on network strategy
Fri, 13th Dec 2019
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firewalls
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network infrastructure
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digital transformation
An organisation's security team must be invited to the table when a transformation project is in the early planning stages, Zscaler says.
People, AI or chatbots: ANZ consumers don't differentiate with customer service
Wed, 11th Dec 2019
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crm
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uc
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cx
A Genesys survey reveals that nearly half of Australians and most New Zealanders are content with AI and chatbots for simple customer service needs.
APAC business process outsourcing market set to grow
Wed, 11th Dec 2019
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uc
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contact centre
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outsourcing
The APAC business process outsourcing market is projected to grow at a 10% CAGR from 2018 to 2023, reaching USD $120.4 billion, according to GlobalData.
Case study: FlexiGroup shifts the dial with Dynamics 365
Tue, 10th Dec 2019
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crm
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digital transformation
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martech
The company had attempted to overhaul CRM in the past, with vendors shoehorning systems into the company without properly understanding the processes.
Customer service reps tired of not having the right tools - Pega
Tue, 10th Dec 2019
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crm
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uc
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martech
A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.
Nintex recognised for innovation in workflow and content automation
Tue, 10th Dec 2019
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rpa
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apm
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lcnc
Nintex has added visual BPM and no-code RPA capabilities to its platform in the last 18 months and earned its 3rd Aragon Research Women in Technology Award.
Trend Micro debuts security services platform for cloud applications
Tue, 10th Dec 2019
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cloud security
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multi-cloud
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apm
Trend Micro Cloud One automates and simplifies cloud security to give organisations the flexibility they need to meet their most strategic cloud priorities.
Five key features organisations need in an accounts payable solution
Fri, 6th Dec 2019
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fintech
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it automation
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financial systems
Accounts payable automation streamlines the invoice processing workflows in an organisation, Upstream Solutions says.
Kemp survey shows businesses struggling with application issues
Thu, 5th Dec 2019
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devops
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multi-cloud
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apm
Businesses face extended application deployment times due to complex load balancers, multi-cloud challenges, and lack of support, reveals Kemp survey.
Pegasystems adds Kubernetes support to Cloud Choice Guarantee offering
Wed, 4th Dec 2019
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virtualisation
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open source
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microsoft
Pegasystems has enhanced its Cloud Choice Guarantee to include Kubernetes, enabling clients to deploy Pega on popular cloud platforms and maintain flexibility.
How to make digital transformation a success - SnapLogic
Wed, 4th Dec 2019
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digital transformation
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outsourcing
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opinion
Digital transformation is vital for business growth but complex to execute. SnapLogic suggests a strategic, well-monitored approach to reap its benefits.
Gartner names Appian customers' choice for enterprise low-code application platforms
Wed, 4th Dec 2019
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apm
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lcnc
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software development
To qualify for Customers' Choice distinction, vendors must achieve an overall rating (out of 5 stars) equal to or higher than the mean rating for that market.
Gartner names InterSystems leader in operational database management systems
Tue, 3rd Dec 2019
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healthtech
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outsourcing
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gartner magic quadrant
Gartner has recognised InterSystems as a Leader in its 2019 Magic Quadrant for Operational Database Management Systems, praising its robust data platform.
APAC DX threatened by lack of business alignment
Mon, 2nd Dec 2019
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uc
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digital transformation
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martech
APAC digital transformation efforts face significant hurdles, with misalignment between CIOs and IT teams threatening progress in AI and RPA integration.
SUSE launches services to facilitate IT transformation journey
Fri, 29th Nov 2019
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digital transformation
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apm
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software development
SUSE launches SUSE Discovery Services and SUSE Assist: Design Services to aid businesses in every phase of their IT transformation projects.
Gartner recognises Pega in low-code application platforms report
Fri, 29th Nov 2019
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rpa
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apm
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lcnc
Pegasystems has received the highest score in the Enterprise IT Composite Applications category in a report by Gartner.