Returns Stories

Kiwi Stories

Returns stories

Wise launches multi-currency interest in New Zealand

The new product lets customers earn daily returns on NZD, USD and euro balances without locking money away, in a market dominated by term deposits.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Global Stories

Returns stories

Payment Technologies

Holiday Reply Desk helps retailers handle Black Friday

It offers retailers a low-cost offline workflow for handling Black Friday support spikes without linking into live payment or order systems.

By Mara Sugue • 4 min read • Today

eCommerce

Chargeflow data flags Black Friday non-delivery surge

Non-delivery claims overtook card fraud on Black Friday weekend, with chargebacks filed weeks later and peak disputes hitting in January.

By Joseph Gabriel Lagonsin • 4 min read • Last week

eCommerce

Moon Boot taps ESW for international eCommerce push

The retailer can now serve customers in seven countries through one cross-border model, reducing the need for local legal entities and separate systems.

By Sofiah Nichole Salivio • 3 min read • Last week

Robotics

What it takes to make warehouse automation work

Bottlenecks often shift to inbound and packing areas when a warehouse is automated without redesigning the surrounding processes and staffing.

By Rob Charles • 5 min read • Last month

Artificial Intelligence

Australian shoppers threaten boycotts over tighter returns

Four in five shoppers would cut spending or walk away if tighter rules hit frequent returners, a Blue Yonder survey found.

By Karen Joy Bacudo • 5 min read • Last month

Artificial Intelligence

Riskified launches AI agent identity checks for merchants

Merchants could face fresh refund fraud and account-takeover risks as consumer AI assistants start handling shopping and support requests.

By Joseph Gabriel Lagonsin • 5 min read • Last month

Fintech

Bybit launches global campaign to broaden financial platform

Users can now access stocks, gold and foreign exchange alongside crypto as the exchange pushes into payments, wealth and AI tools.

By Karen Joy Bacudo • 4 min read • Fri, 25th Sep 2026

Software-as-a-Service

AfterShip launches AI tool for post-purchase retail

Retailers could cut support costs and speed refunds as AfterShip's new AI agent automates delivery issues and return reviews.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 4th Sep 2026

Stories from Other Regions

Returns stories

Customer Experience

parcelLab ranks UK fashion brands on post-purchase

The benchmark suggests retailers that improve delivery updates, returns and packaging are more likely to keep shoppers coming back after payment.

By Karen Joy Bacudo • 4 min read • Yesterday

Generative AI

Shoppers prefer AI for research but want humans for issues

Confidence drops sharply when AI enters checkout and delivery, with most shoppers still wanting a person to sort late, damaged or wrong orders.

By Karen Joy Bacudo • 4 min read • Last week

eCommerce

AliExpress launches free Elite loyalty scheme in UK

More than 120,000 UK shoppers qualify for free member pricing and simpler returns, as AliExpress targets repeat buyers without a subscription fee.

By Karen Joy Bacudo • 4 min read • Last month

Customer Experience

AI product discovery could raise UK retail return rates

Survey results show 45% of shoppers think AI-led discovery could make them more likely to return products, as expectations outstrip reality.

By Sean Mitchell • 4 min read • Last month

Customer Experience

UK retailers miss key loyalty drivers, study finds

Shoppers are more likely to stay loyal when orders arrive quickly and returns are easy, but many retailers are backing less valued initiatives instead.

By Mara Sugue • 4 min read • Last month

eCommerce

US shoppers want European fashion, but barriers curb sales

Barriers such as shipping costs and unclear sizing are stopping many Americans from turning interest in UK and European labels into purchases.

By Mara Sugue • 4 min read • Last month

Artificial Intelligence

Shoppers prefer AI price tools over autonomous buying

Consumers want AI to hunt bargains, but most still reject software buying clothes for them, according to a survey of 3,300 adults.

By Karen Joy Bacudo • 4 min read • Last month

Crypto

Singapore Bitcoin investors want returns, survey finds

Wealthy investors are increasingly seeking yield from Bitcoin holdings, with security, custody and succession planning shaping their choices in Singapore.

By Karen Joy Bacudo • 4 min read • Last month