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Service level agreement (SLA) stories

UiPath expands Google Cloud use for shared GPU fleet
Digital Transformation

UiPath expands Google Cloud use for shared GPU fleet

Higher availability and more predictable GPU access will support UiPath's AI workloads as scarce H100 chips become harder to secure.

By Sean Mitchell • 4 min read • Yesterday
Oracle launches private interconnect for AWS in multicloud
Hybrid Cloud

Oracle launches private interconnect for AWS in multicloud

Firms running mixed cloud estates can now link Oracle Cloud Infrastructure and AWS privately, without building bespoke networking links.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
TrustedTech joins Microsoft's Unified for Partners programme
Digital Transformation

TrustedTech joins Microsoft's Unified for Partners programme

Early access to Microsoft's new support model could improve response times for TrustedTech customers as the partner programme rolls out globally.

By Sofiah Nichole Salivio • 4 min read • Last week
Five control rooms, one tuesday afternoon
Robotics

Five control rooms, one tuesday afternoon

Alarm floods across data centres, pipelines and power grids can now be reduced to one incident, if operators can route and document fast enough.

By Kamalensh Srikanth • 9 min read • Last week
Agentic AI widens cyber risk as attackers speed up
Software-as-a-Service

Agentic AI widens cyber risk as attackers speed up

Attackers are using agentic tools to compress breaches into days, exposing developers and cloud users to faster, harder-to-stop intrusions.

By Sean Mitchell • 8 min read • Last month
NiCE & Sopra Steria roll out AI service centre tool
Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • Last month
Dropzone AI signs QBS for exclusive EMEA channel deal
Security Information and Event Management

Dropzone AI signs QBS for exclusive EMEA channel deal

MSSPs across EMEA could cut alert backlogs as QBS Software adds Dropzone AI's autonomous SOC analyst to its partner network.

By Sean Mitchell • 4 min read • Last month
Oh Dear report says most website outages are brief
DevOps

Oh Dear report says most website outages are brief

Most disruptions clear in minutes, but a small number of long outages can still leave sites unreachable for hours and mask real downtime.

By Sofiah Nichole Salivio • 4 min read • Thu, 25th Jun 2026
New Relic launches startup AI observability programme
Software-as-a-Service

New Relic launches startup AI observability programme

The offer gives early-stage AI startups free monitoring and engineering support as software failures can quickly damage customer trust and funding prospects.

By Sean Mitchell • 4 min read • Thu, 25th Jun 2026

Stories from Other Regions

Service level agreement (SLA) stories

Wagepoint launches WagePro+ for Canadian accountants
Software-as-a-Service

Wagepoint launches WagePro+ for Canadian accountants

Growing compliance costs are pushing Canadian firms to treat payroll as a recurring revenue stream, as Wagepoint adds partner support.

By Sofiah Nichole Salivio • 4 min read • Last month
Sentinel ICCS picks Macrium for legacy system recovery
Disaster Recovery

Sentinel ICCS picks Macrium for legacy system recovery

Legacy industrial sites with air-gapped networks will gain faster recovery planning after Sentinel ICCS standardised on Macrium for backup support.

By Mark Tarre • 3 min read • Last month
Singapore warnings on identity gaps after breaches
Data Protection

Singapore warnings on identity gaps after breaches

Breaches in Singapore and Japan are sharpening scrutiny of identity controls, as regulators eye tougher rules for data centres and cloud firms.

By Mark Tarre • 6 min read • Last month
Oklahoma insurer cuts disaster recovery to under an hour
Disaster Recovery

Oklahoma insurer cuts disaster recovery to under an hour

Severe weather can now interrupt claims less often, as the insurer's critical systems were restored in tests in just under an hour.

By Sean Mitchell • 4 min read • Last month
LegalVision warns firms on single AI provider risks
Software-as-a-Service

LegalVision warns firms on single AI provider risks

Australian firms using AI for core operations risk disruption unless they secure contracts, governance and backup plans, LegalVision says.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 1st Jul 2026
Floward uses AI agents to handle seasonal WhatsApp spikes
Digital Transformation

Floward uses AI agents to handle seasonal WhatsApp spikes

Seasonal surges on WhatsApp are now being absorbed by AI, helping the florist cut costs 15% and keep replies to one minute.

By Sofiah Nichole Salivio • 4 min read • Tue, 30th Jun 2026
Australia's resilience problem isn't redundancy. It's shared infrastructure
Network Infrastructure

Australia's resilience problem isn't redundancy. It's shared infrastructure

Shared fibre routes can leave supposedly redundant links exposed to the same outage, a risk growing as AI workloads demand uninterrupted connectivity.

By Mark Rafferty • 5 min read • Fri, 26th Jun 2026
Indigo appoints Nick Barton as Chief Revenue Officer
Network Infrastructure

Indigo appoints Nick Barton as Chief Revenue Officer

The hire aims to sharpen Indigo's push into hyperscaler and subsea contracts as it expands support across more than 90 countries.

By Sofiah Nichole Salivio • 3 min read • Thu, 25th Jun 2026