Service management stories - Page 8
Kinly promotes Duncan MacPherson to Global Service Director
Thu, 6th Jun 2024
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service management
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customer satisfaction
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job moves
Kinly has elevated Duncan MacPherson to Global Service Director, enhancing its service management and operational strength amidst strategic growth plans.
ECI Software Solutions' JobBoss² wins 2024 Top Rated Award from TrustRadius
Mon, 27th May 2024
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crm
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data analytics
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bi
ECI Software Solutions' JobBoss² wins TrustRadius's 2024 Top Rated Award, reflecting strong customer satisfaction and real-world success in job shop management.
SolarWinds honours partners at 2024 Transform Partner Awards
Thu, 11th Apr 2024
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hybrid cloud
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digital transformation
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multi-cloud
SolarWinds honours channel partners at its Transform Partner Summit, recognising achievements in customer service, business development and marketing.
ServiceNow, NVIDIA debut AI solutions for telecoms service management
Fri, 1st Mar 2024
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genai
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llms
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ai
ServiceNow and NVIDIA have teamed up to deliver GenAI-powered solutions designed to boost telecoms management.
SolarWinds appoints Brian Goldfarb as new Chief Marketing Officer
Wed, 31st Jan 2024
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data analytics
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siem
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public cloud
SolarWinds appoints IT industry veteran Brian Goldfarb as CMO, leveraging his two-decade experience to further company's growth and transformation phase.
ServiceNow, DXC strengthen partnership with AI focus
Thu, 30th Nov 2023
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data analytics
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it automation
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ai
ServiceNow and DXC Technology are expanding their partnership with a focus on advancing AI capabilities to enhance global service and workflow management.
Keeper Security integrates with ServiceNow enhancing cybersecurity posture
Thu, 9th Nov 2023
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devops
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application security
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devsecops
Keeper Security announces integration with ServiceNow, offering businesses bolstered cybersecurity through a cloud platform.
Radware updates Cybersecurity Partner Program to boost MSSPs services
Wed, 25th Oct 2023
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data analytics
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bi
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big data
Radware has revamped its Cybersecurity Partner Program to enhance services for managed security service providers (MSSPs).
Transforming IT with AI-powered service operations
Mon, 23rd Oct 2023
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digital transformation
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it automation
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ai
Service experience transformation is a top priority for CXOs to transform employee as well as end-user experience.
SolarWinds report reveals ITSM could save 23 hours a week
Fri, 20th Oct 2023
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digital transformation
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cx
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martech
SolarWinds report claims implementing IT Service Management could save businesses an average of 23 hours weekly.
Video: 10 Minute IT Jams - An update from Lumify Work
Fri, 8th Sep 2023
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edutech
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uc
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devops
Lumify Work NZ GM, Andrew Smith, shares key insights on their IT training courses and recent re-brand in an interview with TechDay.
Spark Unveils 'ServiceFlex': A New Service Management Solution for Business and Government
Tue, 8th Aug 2023
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it services
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service management
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spark
The system integrator launches a new IT management for businesses & governments using artificial intelligence.
PTC to acquire SaaS field service management provider ServiceMax
Fri, 18th Nov 2022
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service management
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m&a
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ptc
The $1.46 billion acquisition is expected to strengthen PTC's closed-loop product lifecycle management offerings.
Video: 10 Minute IT Jams - Introducing Servicely
Wed, 31st Aug 2022
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digital transformation
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ai
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productivity
Dion Williams joins us today to discuss how Servicely can help businesses achieve more productive and efficient practices through AI.
Micro Focus recognised as service management leader by Research in Action
Wed, 1st Sep 2021
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hybrid cloud
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hcm
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multi-cloud
Micro Focus' Hybrid Cloud Management X solution has been recognized as a global leader by Research in Action. #HybridCloudManagement #MicroFocus.
Ivanti adds greater automation capabilities to Enterprise Service Management portfolio
Wed, 19th Aug 2020
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service management
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ivanti
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workplace automation
Ivanti enhances its enterprise service management portfolio with biometric authentication and automation bots.
CyberArk releases new 'just-in-time' capabilities to help reduce risk
Fri, 24th Jan 2020
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pam
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cyberark
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service management
CyberArk unveils enhanced 'just-in-time' features, aiming to reduce risk by minimising unnecessary access across cloud, hybrid, and endpoint environments.
Creating an attractive digital workplace for young talent
Wed, 13th Feb 2019
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service management
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modernisation
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talent attraction
As the next-generation of workers come through, how can organisations ensure their IT environment is set to attract high performing employees?.
Five reasons outsourced service desk demand is on the rise
Thu, 4th Aug 2016
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uc
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contact centre
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service management
The nature of business is changing, and so is the nature of technology support. With these tips in mind, IT Pros can have their cake and eat it too.
The top 3 IT opportunities for 2016
Wed, 13th Jan 2016
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cx
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martech
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hcm
IT leaders must become catalysts for positive organisational change by enabling new services that are closely aligned to the organisation's strategy.