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Mitel & Talkative enhance AI capabilities in call centres
Customer Experience

Mitel & Talkative enhance AI capabilities in call centres

Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.

By Catherine Knowles • 3 min read • Fri, 15th Nov 2024
Chronos Agency partners with HubSpot to expand ANZ services
Customer Relationship Management

Chronos Agency partners with HubSpot to expand ANZ services

Chronos Agency teams up with HubSpot to expand services in ANZ, marking a significant growth into new industries beyond ecommerce and boosting regional presence.

By Melania Watson • 3 min read • Tue, 24th Sep 2024
Proofpoint launches AI-driven Digital Communications Governance solution
Unified Communications

Proofpoint launches AI-driven Digital Communications Governance solution

Proofpoint launches its new Digital Communications Governance solution, promising AI-driven insights and robust compliance for organisations across major digital channels.

By Shannon Williams • 3 min read • Thu, 5th Sep 2024
Zendesk launches Relay to enhance customer communications
Customer Experience

Zendesk launches Relay to enhance customer communications

Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.

By Catherine Knowles • 3 min read • Tue, 3rd Sep 2024
Salesforce to launch autonomous AI agents for sales teams in October
Marketing Technologies

Salesforce to launch autonomous AI agents for sales teams in October

Salesforce has unveiled new AI sales tools: Einstein SDR Agent and Sales Coach Agent. Launching in October, these agents aim to boost sales efficiency.

By Catherine Knowles • 3 min read • Tue, 27th Aug 2024
Zendesk launches Relay to enhance outbound communication
Customer Experience

Zendesk launches Relay to enhance outbound communication

Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.

By Shannon Williams • 3 min read • Thu, 22nd Aug 2024
Apple unveils major privacy updates with Private Cloud Compute
Encryption

Apple unveils major privacy updates with Private Cloud Compute

Apple unveils major privacy advancements with Private Cloud Compute, fortified Apple Intelligence, and enhanced user control in iOS 18, iPadOS 18, and macOS Sequoia.

By Sean Mitchell • 3 min read • Tue, 11th Jun 2024
Sendbird's new platform aims to cut business SMS costs by 30%
Customer Experience

Sendbird's new platform aims to cut business SMS costs by 30%

Sendbird launches Business Messaging platform, a cost-efficient omnichannel communication solution for businesses, potentially reducing message-related expenses by 30%.

By Catherine Knowles • 3 min read • Tue, 9th Apr 2024
Pegasus spyware could target iOS devices, says Group-IB
Encryption

Pegasus spyware could target iOS devices, says Group-IB

A recent analysis by Group-IB sheds light on the alarming potential of Pegasus spyware, exploring wider implications for the famed security of iOS products.

By Shannon Williams • 3 min read • Thu, 21st Mar 2024
LeapXpert reveals Maxen, a GenAI app to boost client communication
Unified Communications

LeapXpert reveals Maxen, a GenAI app to boost client communication

LeapXpert introduces GenAI application, Maxen, envisioned to revolutionise client communications and enhance the productivity of relationship managers, with the official launch set in March 2024.

By Catherine Knowles • 3 min read • Thu, 21st Mar 2024
INTIX pioneers real-time marketing in event ticketing technology
Customer Experience

INTIX pioneers real-time marketing in event ticketing technology

Event ticketing tech firm, INTIX, pioneers the use of real-time marketing to engage customers, promote additional offerings, and enhance event revenues during an event.

By Imee Dequito • 3 min read • Fri, 2nd Feb 2024

Stories from Other Regions

Short Message Service (SMS) stories

MoEngage launches platform for Australian financial services
Fintech

MoEngage launches platform for Australian financial services

MoEngage launches a new platform in Australia, aimed at helping financial institutions tackle inefficiencies and deliver personalised customer experiences in real time.

By Kaleah Salmon • 3 min read • Tue, 9th Jul 2024
MoEngage partnership boosts NOVA app activity & listener time
Data Analytics

MoEngage partnership boosts NOVA app activity & listener time

MoEngage's partnership with NOVA Entertainment has boosted mobile app activity by 17% and in-app listening by 5%, enhancing user engagement through AI and analytics.

By Catherine Knowles • 3 min read • Mon, 8th Jul 2024
Singapore to unify SMS Sender ID for government messages
Email Security

Singapore to unify SMS Sender ID for government messages

Singapore will introduce a unified SMS Sender ID, gov.sg, for all government messages by 1 July 2024, to enhance communication security and public trust.

By Kaleah Salmon • 2 min read • Tue, 18th Jun 2024
ACMA issues alert on rising loyalty points scam SMSs
Customer Experience

ACMA issues alert on rising loyalty points scam SMSs

ACMA warns of a surge in loyalty points scam SMSs, urges vigilance. Telstra blocked 11 million scam texts monthly but seeks public help to curb threats.

By Kaleah Salmon • 3 min read • Wed, 15th May 2024
The messaging evolution and the fight against fraud
Data Protection

The messaging evolution and the fight against fraud

SMS revolution's downside: Europe tackles fraud epidemic through stringent data laws and sender verification in fight to preserve trust.

By John Bruner • 8 min read • Fri, 26th Apr 2024
Aussies lose trust in traditional comms due to scam surge, study reveals
Unified Communications

Aussies lose trust in traditional comms due to scam surge, study reveals

A surge in scams targeting traditional communication channels such as SMS and email has caused Australians to lose faith in these methods, with in-app messaging emerging as the most trusted platform, according to a recent study.

By Sean Mitchell • 3 min read • Thu, 21st Mar 2024
ScamBuster Thursday: Telstra launches new tactic to combat SMS scams
Unified Communications

ScamBuster Thursday: Telstra launches new tactic to combat SMS scams

Over 250,000 potential SMS and MMS scams have been reported in Australia, seeping through Telstra's hotline, with the highest number recorded on Thursdays.

By Catherine Knowles • 3 min read • Wed, 28th Feb 2024