Twilio stories
Businesses can now retain customer context across voice, messaging and AI hand-offs as Twilio broadens its engagement platform.
The new tools could let merchants sell inside AI apps and bill for token use in real time, while tightening fraud checks.
AI agents are set to erode ad-funded web traffic, forcing businesses to pivot from screen-based funnels to metered API revenue.
Businesses can now embed contact centre functions into apps as Twilio adds a Flex SDK, Salesforce Voice integration and new pricing.
Direct use is boosting trust in conversational AI, with 82% of active users reporting measurable value and many still wary of deployment costs.
A Twilio poll found 85% of Australian marketing and CX leaders blame fragmented systems for weaker AI agent productivity and higher workloads.
Drata rolls out agentic AI tools to speed third-party risk reviews, automate security questionnaires and rapidly build online trust centres.
Workiva names Kristen “KP” Pimpini to spearhead APJ sales and operations, backing its AI-powered reporting push across key regional markets.
Generate Summit names first 2026 keynotes for its Sydney B2B marketer conference, promising hands-on sessions and a strict no-selling rule.
Global Day of Unplugging puts pressure on brands to dial down digital noise and build more trusted, human and community-led connections.
Tech and finance leaders urge IWD 2026's 'Give to Gain' theme to move beyond slogans, driving real structural change for women at work.
Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.
Delivery Hero uses Twilio automated voice calls to cut rider contact by 25%, slash escalations over 60% and lift last-mile answer rates.
Twilio signs multi-year deal with AEG to power data-led fan engagement across AXS, Crypto.com Arena and the LA Kings from 2025-26.
Twilio and AEG sign a multi-year deal to power personalised fan engagement across Crypto.com Arena, LA Kings and ticketing platform AXS.
Partners can now sell voice, messaging and AI-led service tools in 170 markets as the Sydney-founded firm expands overseas.
Demand from larger businesses has lifted Ramp’s enterprise customer base 133% in 2025, as Visa adopts its software too.
Docplanner's AI voice agent, built on Twilio tech, has doubled doctor bookings and onboarded 1,300 clinicians in just three days.
Philippine Airlines slashes call waits to under a minute with Twilio-powered AI, targeting a 'super AI agent' handling most queries by 2026.
Twilio and AEG broaden fan-tech tie-up, rolling out data-driven engagement across AXS, Crypto.com Arena and the LA Kings brand.
