Voice Analytics stories
Tollring unveils AI tools for customer conversation analysis
3 days ago
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uc
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devops
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data analytics
Tollring launches AI features to let managers query call recordings in plain English and automate quality checks with over 90% accuracy.
How AI sentiment reveals what customers think before they say it
Fri, 29th Aug 2025
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uc
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devops
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cx
AI-driven sentiment analysis reveals customer feelings in real time, enabling contact centres to improve service quality and agent coaching effectively.
Mitel unveils AI-powered communication analysis solution
Fri, 11th Oct 2024
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cx
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martech
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genai
Mitel has launched its AI-driven Mitel Interaction Recording Insights AI, aimed at automating communication analysis and enhancing business insights globally.
Medallia unveils AI breakthroughs for personalised CX
Wed, 7th Feb 2024
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cx
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martech
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hcm
Medallia reveals four AI innovations at its Experience 24 conference, offering game-changing methods of personalising customer and employee experiences.
Voice analytics market projected to reach USD 9.33 billion by 2030
Wed, 18th Oct 2023
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uc
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biometrics
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cx
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
Global mobile calling traffic declines for the first time in ever
Tue, 25th Jan 2022
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uc
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voice analytics
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market research
New report shows that international call traffic declined by 7% in 2020, continuing a downward trend since 2015.
Q&A: Nemesysco explores the future of voice analytics
Fri, 20th Aug 2021
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uc
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healthtech
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contact centre
Voice analytics could be the key to supporting employee wellness, according to Lior Doron, Director of HR Solutions at Nemesysco.
Adobe brings new AI-powered voice analytics capabilities to its cloud platform
Mon, 3rd Jul 2017
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data analytics
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cx
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martech
It aims to let brands to deliver more personalised customer experiences and create brand loyalty through voice-based interfaces.