Workforce Technology Stories

Global Stories

Workforce Technology stories

Workday names Sarah Kennedy Ellis as chief marketing officer

The appointment underscores Workday's push to sharpen its AI message as it battles rivals for corporate HR and finance spending.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

Zendesk adds real-time voice translation for contact centres

It could ease staffing bottlenecks and cut waits for multilingual customers, as live translation is built into one support workflow.

By Sofiah Nichole Salivio • 4 min read • Last week

Customer Relationship Management

TP wins Frost & Sullivan Asia-Pacific customer service award

AI-driven service delivery and stronger client results helped TP secure Frost & Sullivan's top Asia-Pacific customer experience honour.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

Uniper cuts hiring delays with AI recruitment agent

The energy group has trimmed hiring bottlenecks, cutting candidate sign-off time by 27 days and speeding screening by 13 days with AI.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Digital Transformation

Australia work readiness checks lag in high-risk sectors

Only 15% of organisations can confirm worker readiness in real time, leaving high-risk sites exposed to safety and compliance gaps.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

ADP expands AWS tie-up to boost AI in HR & payroll

The payroll group will move core systems to AWS, aiming to speed AI features and reduce manual work across HR and tax platforms.

By Joseph Gabriel Lagonsin • 3 min read • Last week

Data Protection

AOK PLUS moves member support onto NiCE cloud platform

More than 5 million annual member contacts will be handled faster as the insurer links AI self-service with 2,400 staff on a single cloud system.

By Sofiah Nichole Salivio • 4 min read • Last week

Digital Transformation

Kinetic IT names Meg Santos as Head of Service Integration

As organisations wrestle with complex suppliers and stricter compliance, the move aims to bolster oversight of operational and cyber risk.

By Sean Mitchell • 4 min read • Last week

Software-as-a-Service

Origin welcomes former Mercer chief as strategic adviser

The hire adds industry credibility as Origin pushes to scale its benefits software with nearly 40 multinational clients and more than USD $50 million raised.

By Karen Joy Bacudo • 4 min read • This month

Digital Transformation

Appian honours Accenture, Deloitte & others in APJ

Public sector agencies and enterprises in Asia Pacific and Japan are using Appian partners to speed up workflows and cut manual work.

By Sean Mitchell • 4 min read • This month

Stories from Other Regions

Workforce Technology stories

Human Capital Management

Australia hiring gap leaves roles unfilled, revenue hit

Most Australian businesses are losing revenue as vacancies linger for 5.8 months on average, a survey has found.

By Joseph Gabriel Lagonsin • 4 min read • Today

Software-as-a-Service

Lumenia to host ERP HEADtoHEAD Dublin for 15th year

Businesses weighing ERP replacements will see 13 systems compared side by side in Dublin, as cloud and AI features complicate buying decisions.

By Sofiah Nichole Salivio • 3 min read • Last week

Fintech

Borderless AI buys Cayman Employment for island expansion

Clients hiring in the Cayman Islands can now handle payroll, permits and compliance on one platform after Borderless AI took direct control locally.

By Sean Mitchell • 4 min read • Last week

Network Infrastructure

Bewley Homes extends UK Connect partnership for sites

Reliable site access is set to keep Bewley Homes' growing developments connected from day one as it renews a decade-old UK Connect tie.

By Sofiah Nichole Salivio • 3 min read • Last week

TechEd

ClassCover expands substitute teacher pilot across Ireland

Schools in eight more counties can now use ClassCover as Ireland's substitute teacher shortage continues to disrupt lessons and overload staff.

By Sean Mitchell • 3 min read • Last week

Software-as-a-Service

Payfit unveils new brand identity amid broader HR push

The refresh reflects a shift towards payroll and HR services, as the group seeks to win employers needing both software and specialist support.

By Karen Joy Bacudo • 3 min read • Last week

Software-as-a-Service

Geotab launches AI dash cam in Singapore for fleets

Fleet operators in Singapore are under pressure to curb risky driving as tougher enforcement and rising violations lift accident costs.

By Sean Mitchell • 4 min read • This month

Digital Transformation

Australian SMEs stay on target as confidence weakens

Despite softer confidence, most Australian SMEs still expect to meet targets, with price rises and technology investment helping offset cost pressure.

By Karen Joy Bacudo • 5 min read • This month