Workforce Technology stories - Page 3

Australian firms plan to lift energy-transition capex as tech, AI and renewables drive momentum, but green skills shortages loom.

Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.

MaxContact Australia has rebranded as Kaizn, shifting focus to independent CX and contact centre advisory across Australia and New Zealand.

Zoho hits 1m paying customers and 150m users worldwide as the 30-year-old software group posts 2025 growth in clients and revenue.

New Zealand SMEs lifted staff hours but eased wage growth in January, leaning on existing rosters as they cautiously test post-holiday demand.

MYOB links its CX platform with Customer Science analytics, automating reporting and lifting contact centre satisfaction and resolution rates.

Datapay links with ELMO in New Zealand to sync HR and payroll data, targeting employers with complex compliance and governance needs.

Spark and Icehouse will run free nationwide AI and productivity workshops to help New Zealand SMEs lift performance and overcome tech barriers.

PowerX launches AI Maintenance to automate tower upkeep, cutting manual scheduling and dispatch costs for telecoms site operators.

UKG appoints veteran HR tech executive Paul Broughton as Asia Pacific managing director to spearhead regional growth and customer expansion.

Blue Yonder posts FY25 revenue of USD $1.42 billion as it expands AI-driven planning and warehouse tools to meet rising supply chain demands.

Cybage appoints industry veteran Badhrinath Krishnamoorthy as Global President to spearhead international growth and sharpen execution.

Healthcare providers are turning to hybrid cloud, AI and upgraded access control as rising assaults and break-ins reshape security priorities.

Avanade has appointed Chris Howarth as CEO, succeeding Rodrigo Caserta, who departs after 11 years to lead SME and channel for Microsoft.

UKG partners with HR Crowd to deliver SAP SuccessFactors-aligned workforce management for complex, highly regulated employers in ANZ.

Contact centre staff report rising morale and stronger support, yet many remain uneasy and undertrained as AI tools spread through their work.

Shuttlerock adopts Workday to unify global finance and HR, tightening controls and boosting real-time insight as its international footprint grows.

Zone launches Zoe, an AI agent layer inside NetSuite to orchestrate finance workflows, debuting with subscription intelligence in ZoneBilling.

KPMG warns firms' AI ambitions outpace delivery, with most chasing top maturity by 2026 but only a quarter scaling agentic AI with ROI.

Aspire embeds Deel's Employer of Record tools to let startups hire, pay and manage overseas staff from a single cross-border finance platform.