About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 14
GenAI promises manufacturing boost but firms lack readiness
Mon, 5th May 2025
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digital transformation
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edge computing
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iot
Manufacturers see generative AI as key to transformation but 92% lack the tech and policies needed, says NTT DATA research across 34 countries.
Survey finds trust, safety & security key for CX in 2025
Mon, 5th May 2025
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digital transformation
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cx
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martech
A global survey reveals enterprises plan to boost investment in trust, safety and security for customer experience amid rising compliance and fraud challenges.
Cyberattacks on UK retail giants spark security concerns
Mon, 5th May 2025
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breach prevention
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ai
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cybersecurity
Harrods, Marks & Spencer and Co-op face a surge in cyberattacks, highlighting cybersecurity challenges within the UK retail sector amid rising digital threats.
Half of UK firms regret AI job cuts, turning to reskilling
Mon, 5th May 2025
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partner programmes
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ai
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skills gap
New research reveals 39% of UK firms made AI-driven redundancies, with over half now regretting these decisions amid workforce and productivity concerns.
Rise in AI-driven cyberattacks prompts urgent action for SMEs
Mon, 5th May 2025
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ransomware
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it training
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phishing
Two thirds of global firms saw a rise in cyberattacks last year, with AI-driven threats and lack of expertise raising security concerns, says Hiscox report.
8x8 unveils new AI tools, RCS messaging & digital wallet pay
Mon, 5th May 2025
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saas
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uc
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cx
8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.
UK banks see spike in mobile fraud as scams shift from calls
Mon, 5th May 2025
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email security
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ai
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cybersecurity
UK mobile banking fraud surged 11% in 2024 as scammers shift from voice scams, with card fraud and remote iOS attacks also on the rise, reports BioCatch.
Misalignment over AI adoption hampers UK mid-market growth
Fri, 2nd May 2025
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cx
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martech
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ai
New research reveals a UK mid-market misalignment between IT and Business leaders on AI investment, hindering growth and productivity prospects.
Zoho unveils advanced AI for Creator, boosts privacy focus
Fri, 2nd May 2025
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data privacy
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ai
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agentic ai
Zoho unveils ten new AI-powered features for its low-code platform, boosting app development speed and privacy without extra cost to users.
Cyberattacks highlight urgent need for Zero Trust security
Fri, 2nd May 2025
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encryption
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mfa
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ai security
Recent cyber attacks are raising calls for stronger, identity-focused cybersecurity, including Zero Trust principles, with traditional password hygiene no longer sufficient.
Weak passwords expose gaps in digital security, experts warn
Fri, 2nd May 2025
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pam
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mfa
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cybersecurity
Ahead of World Password Day, experts warn legacy password methods fail as users struggle with complexity and human nature, risking digital security.
Personalised data & AI crucial for brands’ future success
Fri, 2nd May 2025
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data analytics
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cx
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martech
Circana's new report reveals how brands can boost customer lifetime value through personalised commerce, leveraging data tech and predictive analytics.
AI offers vital support for dementia care but risks remain high
Fri, 2nd May 2025
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ai
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alexa
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mental health
AI aids dementia patients and carers with daily tasks and companionship, yet overuse risks cognitive decline and increased social isolation, experts warn.
Cloud Security Alliance report urges new defences for cloud
Fri, 2nd May 2025
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devops
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cloud security
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iam
The Cloud Security Alliance's 2025 report reveals repeated cloud security failures, urging firms to bolster identity controls and shared defence measures.
Black Kite launches tool for third-party vulnerability insight
Fri, 2nd May 2025
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ransomware
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supply chain
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breach prevention
Black Kite launches Vulnerability Intelligence Briefs to help organisations identify and manage third-party cyber risks, enhancing supply chain security.
Gresham unveils web-based upgrade for investment data platform
Fri, 2nd May 2025
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api
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data integration
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financial services
Gresham upgrades Control for Investment Management with a new web interface, boosting integration and automation for over 100 investment clients globally.
Kaspersky study: 71% in Asia Pacific back Cyber Immunity
Fri, 2nd May 2025
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firewalls
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data protection
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network security
Seventy-one per cent of Asia Pacific cybersecurity experts back Cyber Immunity as an effective defence, says Kaspersky's study of 850 professionals.
Experts urge businesses to move beyond passwords for security
Fri, 2nd May 2025
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mfa
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cloud security
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advanced persistent threat protection
On World Password Day, experts urge moving beyond strong passwords to layered security, including MFA and AI, as 79% of attacks now bypass malware.
Minimus launches with USD $51 million to cut 95% of CVEs
Wed, 30th Apr 2025
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cloud security
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application security
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supply chain
Minimus launches with USD $51 million to cut 95% of CVEs in software supply chains, offering secure components and faster vulnerability reduction.
Half of consumers trust brands more when using passkeys
Wed, 30th Apr 2025
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gaming
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surveillance
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biometrics
Nearly half of consumers would trust brands more using passkeys instead of passwords, with 56% of 25-34-year-olds supporting the shift, says Thales study.