Latest news - Page 4
Babeltext transforms global messaging with 135-language tool
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edutech
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cx
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martech
Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.
AI & employee focus to transform customer experience by 2025
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genai
As 2025 nears, AI advancements and a focus on employee well-being are set to significantly reshape the customer experience landscape, says Call Design.
AI adoption in retail: Opportunities & readiness gaps
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cx
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martech
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partner programmes
A new survey from Riverbed reveals that while 95% of retail leaders view AI as crucial, only 40% feel prepared for its implementation.
Dentsu Aotearoa triumphs at IAB NZ 2024 awards night
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digital transformation
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tvnz
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digital advertising
The IAB New Zealand 2024 Digital Advertising Awards saw Dentsu Aotearoa win Best in Show for the impactful 'Ancient Influencers' campaign, among other accolades.
Meta dismantles over 2 million scam-linked accounts
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cybersecurity
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collaboration
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meta
Meta has dismantled over two million accounts linked to global scam centres, collaborating with law enforcement to tackle sophisticated online fraud schemes.
Weee! partners with Topsort to boost retail media strategy
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devops
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cx
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martech
Topsort has teamed up with Weee!, the largest Asian supermarket online in the US, to enhance retail media, aiming to empower sellers and boost visibility.
SugarCRM solutions expand reach on AWS Marketplace
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crm
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martech
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cdp
SugarCRM has launched its Sugar Sell and Sugar Market solutions on AWS Marketplace, enhancing access to its AI-driven CRM tools for customers worldwide.
Solution Dynamics unveils GenComm AI for global outreach
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cx
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martech
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ai
Auckland-based Solution Dynamics has unveiled GenComm AI, a multilingual communication solution promising up to 80% savings over traditional methods.
Zendesk report reveals CX benefits of adopting AI in APAC
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digital transformation
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cx
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martech
A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.
Survey: marketers call for new ad verification models
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collaboration
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transparency
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digital advertising
A new Mediaocean survey reveals 66% of marketers seek positive ad verification models, citing rising costs and limited provider choices as key concerns.
Swiss AI start-up Calvin Risk secures USD $4m seed funding
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uc
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ai ethics
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telco
Swiss AI governance startup Calvin Risk has raised USD $4 million in seed funding to enhance enterprise AI compliance and accountability.
Appsflyer adds AI layer to boost fraud prevention tool
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data analytics
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ai
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digital marketing
AppsFlyer launches an AI enhancement layer for its Protect360 fraud prevention solution, tackling the rising threat of sophisticated advertising fraud.
Adyen debuts Tap to Pay on iPhone for NZ retailers
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cx
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blockchain
Adyen has launched Tap to Pay on iPhone in New Zealand, enabling retailers like Lorna Jane to accept secure contactless payments without extra hardware.
New Relic report: Observability quadruples retail ROI
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ai
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ecommerce
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cloud services
New Relic's latest report reveals that investing in observability solutions can deliver a fourfold return for retail businesses by enhancing customer interactions.
How organisations can upgrade an ERP system that’s no longer working for the business
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erp
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customer service
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user interface
Outdated ERP systems hinder businesses, causing inefficiencies and slow growth; upgrading to tailored, cloud-based solutions can enhance performance.
Deep observability - what is it, and why do we need it?
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hybrid cloud
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cloud security
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breach prevention
As hybrid cloud infrastructure evolves, the 2024 Gigamon survey reveals deep observability is vital for IT teams to tackle growing security threats.
LogicMonitor secures USD $800m for AI data centre boost
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saas
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data analytics
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digital transformation
LogicMonitor secures a USD $800 million investment, boosting its valuation to USD $2.4 billion and enhancing its AI-driven data centre solutions.
Twilio honours 16 startups in 2024 AI Searchlight Awards
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data analytics
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cx
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martech
Twilio has honoured 16 startups at the 2024 AI Startup Searchlight Awards for their innovative use of Twilio's tools to enhance customer engagement.
Atturra wins dual honours at Boomi's APJ Partner Summit
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digital transformation
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partner programmes
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ai
Atturra has garnered two prestigious awards at Boomi's 2024 APJ Partner Summit in Sydney, being named ANZ Partner of the Year and APJ Services Partner of the Year.
Alex Nemeth appointed country manager for Qualtrics ANZ
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hyperscale
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cx
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martech
Alex Nemeth has been appointed Country Manager for Qualtrics in Australia and New Zealand, aiming to boost customer and employee experiences.