eCommerceNews New Zealand - Technology news for digital commerce decision-makers
New Zealand

Business Process Outsourcing (BPO) Stories

Global Stories

Business Process Outsourcing (BPO) stories

IFT launches Fortitude compliance checks for regulated firms
Unified Communications

IFT launches Fortitude compliance checks for regulated firms

Recurring checks aim to help regulated firms spot compliance gaps in outsourced and in-house operations before breaches trigger penalties.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
Gamma targets Philippines BPO market with local licence
Unified Communications

Gamma targets Philippines BPO market with local licence

Partners can now tap Philippines BPO demand through Gamma’s local licence, after the company set up in-country infrastructure to meet regulatory rules.

By Sean Mitchell • 4 min read • 6 days ago
Rivermate unifies EOR brands into single global platform
Hybrid & Remote Work

Rivermate unifies EOR brands into single global platform

Clients will keep existing contracts as the group folds Eos Global Expansion, Serviap Global and Hightekers EOR operations into Rivermate.

By Kaleah Salmon • 3 min read • Last week
BlackLine launches AI financial ops model for CFOs
Data Analytics

BlackLine launches AI financial ops model for CFOs

Finance teams wary of audit risk will get a New York hub and a control layer to validate AI outputs and track every action.

By Mark Tarre • 4 min read • Last month
Vistra appoints Chief AI & Digital Officer Damian Leach
Software-as-a-Service

Vistra appoints Chief AI & Digital Officer Damian Leach

The appointment underlines Vistra’s push to unify services as clients demand quicker, more secure access to compliance data across markets.

By Sofiah Nichole Salivio • 3 min read • Last month
Flip appoints Amy McDonnell and Lee Nadler to C-suite roles
Digital Transformation

Flip appoints Amy McDonnell and Lee Nadler to C-suite roles

The voice AI company is scaling after fresh funding, as new executives aim to deepen ties with enterprise clients across retail and healthcare.

By Mark Tarre • 4 min read • Last month
Gamma expands APAC cloud comms portfolio in four markets
Digital Transformation

Gamma expands APAC cloud comms portfolio in four markets

Gamma launches its Global Communications Enablement cloud portfolio across Australia, New Zealand, Singapore and the Philippines.

By Sofiah Nichole Salivio • 3 min read • Mon, 23rd Mar 2026
Vistra & G-P launch unified path for global hiring
Customer Experience

Vistra & G-P launch unified path for global hiring

Vistra and G-P unveil a single-contract route to shift firms smoothly from EOR hiring to fully fledged entities in overseas markets.

By Karen Joy Bacudo • 4 min read • Thu, 5th Mar 2026
MindBridge & Genpact partner on AI audit analytics
Data Analytics

MindBridge & Genpact partner on AI audit analytics

MindBridge and Genpact forge global alliance to embed AI-driven audit analytics into enterprise risk consulting and financial assurance work.

By Mark Tarre • 4 min read • Wed, 18th Feb 2026
Paragon buys majority stake in South Yorkshire firm Parseq
Unified Communications

Paragon buys majority stake in South Yorkshire firm Parseq

Paragon has acquired a majority stake in South Yorkshire outsourcing specialist Parseq from Parabellum, boosting its back-office and payments arm.

By Kaleah Salmon • 4 min read • Thu, 12th Feb 2026
Capita cuts hiring time by 43% with Workday AI tools
Unified Communications

Capita cuts hiring time by 43% with Workday AI tools

Capita slashes time-to-hire by 43% and speeds HR admin by up to 80% after rolling out Workday AI, HiredScore and Teams integration.

By Sofiah Nichole Salivio • 4 min read • Thu, 12th Feb 2026
Virtual Spotter grows in US with lean direct debit model
Fintech

Virtual Spotter grows in US with lean direct debit model

Virtual Spotter makes US its biggest market as lean direct debit model cuts gym admin by 65 hours and AUD $1.4k a month per client.

By Kaleah Salmon • 4 min read • Thu, 12th Feb 2026

Stories from Other Regions

Business Process Outsourcing (BPO) stories

Employment Hero launches HeroForce UK employment model
Software-as-a-Service

Employment Hero launches HeroForce UK employment model

Small UK employers could cut compliance headaches as the firm takes on payroll, tax and statutory duties under a new managed employment model.

By Mark Tarre • 4 min read • Last month
Employment Hero launches HeroForce to ease compliance burden
Human Capital Management

Employment Hero launches HeroForce to ease compliance burden

Australian employers could cut duplicated HR costs as Employment Hero rolls out a platform to handle payroll and award compliance.

By Joseph Gabriel Lagonsin • 4 min read • Last month
UK accountants adopt AI hybrid model to ease staff shortages
Digital Transformation

UK accountants adopt AI hybrid model to ease staff shortages

Staff shortages could leave GBP £2-4 billion in annual fees unrealised as firms use AI and outsourced teams to handle compliance work.

By Karen Joy Bacudo • 4 min read • Thu, 26th Mar 2026
Hostplus signs five-year IT services deal with Interactive
Digital Transformation

Hostplus signs five-year IT services deal with Interactive

Super fund Hostplus has inked a five-year IT managed services deal with Interactive, adding an Australian-based service desk and cloud support.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026
Capita expands Multiverse AI training to 750 staff
Digital Transformation

Capita expands Multiverse AI training to 750 staff

Capita expands its Multiverse AI training to 750 staff, after early cohorts saved 10 hours a week each and delivered 400 automation projects.

By Sofiah Nichole Salivio • 4 min read • Thu, 19th Mar 2026
Customs moves up agenda as Europe firms stay reactive
Data Analytics

Customs moves up agenda as Europe firms stay reactive

Customs climbs Europe's boardroom agenda, but survey finds firms still under-resourced, outsourcing heavily and reacting to trade shocks.

By Shannon Williams • 4 min read • Thu, 26th Feb 2026