Business strategy stories - Page 5

Resilience is no longer enough: businesses must build anti-fragile, digitally enabled supply chains that thrive amid constant disruption.

A global NTT DATA study finds AI leaders are 2.5 times likelier to see double-digit revenue growth and triple the profit margins of peers.

Businesses that treat AI as a shiny toy, not a planned tool, risk waste, security gaps and stagnation as competitors move ahead.

In 2026, the true AI edge lies not in tools or data but in Human Intelligence, guiding ethical, innovative, and resilient use of technology.

The x402 protocol revives HTTP 402, enabling AI agents to make instant micropayments autonomously using crypto, transforming digital commerce in 2025.

Datadog launches Bits AI SRE, an AI-driven agent that automates incident response, cutting troubleshooting time and enhancing resolution speed for engineering teams.

Smartsheet appoints Scott Torrey as Chief Revenue Officer to drive global revenue growth and boost enterprise adoption of its work management platform.

New Zealand retailers risk losing NZD $12 billion this peak season as almost half of consumers shun businesses after one bad experience.

E-commerce firms are urged to view payments as profit drivers, with C-suite support key to boosting revenue and enhancing customer experience, says Ecommpay.

Emirates has partnered with OpenAI to integrate AI, including ChatGPT Enterprise, across its operations, enhancing services and staff training in aviation.

Portal26 unveils GenAI Licence Intelligence module, helping firms oversee AI software licences, control costs, and maximise investment returns.

Contact centre agent burnout costs Australian firms over AUD $20 million annually, driven by high turnover and costly operational challenges.

Businesses must blend human interaction with digital innovation to deliver personalised, customer-first experiences that build trust and simplify processes.

NiCE has appointed Arun Chandra as COO to lead its AI-first Global Customer Operations, leveraging his experience from Disney and Meta.

Rackspace Technology appoints Lata Varghese and Phani Kishore Burre as Senior VPs to boost AI, cloud services and business transformation efforts.

HR has evolved from back-office admin to strategic core, with AI and integrated tech helping businesses boost talent retention and compliance in 2025.

Research teams not using AI risk losing influence, with AI-powered insights driving 72% of teams to increased demand and budget, Qualtrics finds.

Financial firms are embracing AI with a focus on trust, using it to enhance customer service and support staff, not cut jobs, amid growing governance concerns.

Australian outbound business travel grew 12.4% in H1 2025, boosting demand for robust expense controls amid rising global engagement and steady airfare costs.

New Relic has been named a Leader in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, marking its second consecutive year in this top position.