Chatbots stories
The no-cost addition aims to help companies feed governed content into chatbots and AI agents without losing provenance or context.
Governance and safety costs are now overtaking development as many firms struggle to keep live customer-facing AI agents reliable and compliant.
Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.
Businesses can now keep customer conversations seamless as Quiq adds live voice support and a new brand identity for its service platform.
The hire signals a fresh push to win corporate spending on AI customer service tools as Crescendo scales across Europe, the Middle East and Africa.
The Sydney company is betting creators can monetise audience demand with paid AI personas across WhatsApp, SMS and web chat.
Users risk mistaking agreeable chatbot replies for understanding, as Smudge says commercial AI rewards flattery over accuracy.
More Claude Code users will get longer sessions as Anthropic taps SpaceX data-centre capacity to ease compute bottlenecks.
Businesses can now deploy AI agents faster and see queue issues live after 8x8 expanded its Platform for CX with new analytics and authentication tools.
Adults using ChatGPT can now name a trusted contact, giving OpenAI a new way to alert someone in serious self-harm cases.
The new layer is meant to help brands and retailers keep product data aligned as AI-led shopping and retailer requirements become more complex.
Businesses can now retain customer context across voice, messaging and AI hand-offs as Twilio broadens its engagement platform.
Trust still trumps speed for refunds and complaints, with 90% of UK shoppers preferring human help on complex retail issues.
Resilience, trust and local language support are emerging as the priorities as Indian founders and marketers push AI deeper into daily business needs.
Enterprise AI projects across Europe will move beyond pilots as the tie-up targets secure deployment inside core business processes.
Customer experience fails when networks falter, with outages, latency and weak security now directly affecting trust and churn.
Privacy regulators in Canada say the chatbot maker failed to obtain valid consent for training data, prompting ongoing oversight and reform.
Concern is growing over who controls AI decisions, even as 74% of UK consumers have used the technology in the past six months.
Rising missed card payments are straining UK collections teams, as FICO says AI could help lenders manage cases more efficiently and fairly.
Despite widespread trust and security fears, 15% of Singapore consumers have used autonomous AI in the past six months, EY found.
