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Customer engagement stories

Asia-Pacific telecoms push AI monetisation at roundtable
Robotics

Asia-Pacific telecoms push AI monetisation at roundtable

Operators in Asia-Pacific are under pressure to find new revenue as AI services and 5G-Advanced reshape telecoms economics.

By Sean Mitchell • 5 min read • Last month
8x8 named MetriStar top provider for CPaaS & CCaaS
Data Analytics

8x8 named MetriStar top provider for CPaaS & CCaaS

Recognition follows a market shift towards integrated customer communications platforms as 8x8 scores above average on business success and sentiment.

By Sean Mitchell • 3 min read • Last month
Truecaller & Route Mobile expand business messaging
Software-as-a-Service

Truecaller & Route Mobile expand business messaging

The tie-up broadens verified customer messaging for multinational brands, tapping Truecaller's 500 million monthly users through Route Mobile's global network.

By Mark Tarre • 4 min read • Last month
Logicalis wins Microsoft Frontier Partner, Copilot status
Digital Transformation

Logicalis wins Microsoft Frontier Partner, Copilot status

The status should help Logicalis win more AI deployment work as organisations move from pilots to wider use of Microsoft tools.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Tech Mahindra brings Perplexity AI into sales teams
Software-as-a-Service

Tech Mahindra brings Perplexity AI into sales teams

Customer-facing teams will get real-time, source-backed research tools as Tech Mahindra seeks faster, more tailored sales discussions.

By Sofiah Nichole Salivio • 4 min read • Wed, 1st Jul 2026
Ping Identity appoints Sultan as APJ general manager
Hybrid Cloud

Ping Identity appoints Sultan as APJ general manager

The hire comes as APJ customers accelerate AI deployment, raising demand for identity controls to manage human and machine access safely.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 30th Jun 2026
NFON shareholders back AI strategy at annual meeting
Software-as-a-Service

NFON shareholders back AI strategy at annual meeting

Investor backing for NFON's AI push came as the Munich software group lifted revenue to EUR 89.1 million and boosted margins.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 29th Jun 2026
Yealink opens Singapore global headquarters & centre
Unified Communications

Yealink opens Singapore global headquarters & centre

The expansion will bolster Yealink's Asia-Pacific support and cloud operations as multinationals redraw regional bases, with Singapore gaining more tech jobs.

By Sean Mitchell • 4 min read • Mon, 29th Jun 2026
Marketers turn to AI as personalisation revolution arrives
Customer Experience

Marketers turn to AI as personalisation revolution arrives

Australian marketers are turning to agentic AI to keep pace with fragmented customer journeys and rising demand for personalised content.

By David Shilovsky • 5 min read • Mon, 29th Jun 2026
Enterprise event pros favour AI translation over humans
Software-as-a-Service

Enterprise event pros favour AI translation over humans

Budget pressure and easier deployment are driving event teams to adopt AI translation, with 66% saying it beats human interpreters.

By Mark Tarre • 4 min read • Sat, 27th Jun 2026

Stories from Other Regions

Customer engagement stories

Qashier raises USD $6.125 million & turns profitable
Software-as-a-Service

Qashier raises USD $6.125 million & turns profitable

Investors are backing Qashier's growth as the Singapore payments firm says it has turned profitable and handles USD $1 billion a year.

By Sean Mitchell • 5 min read • Last month
Verizon programme helps Florida optician grow revenue
Data Analytics

Verizon programme helps Florida optician grow revenue

The Florida optical shop lifted revenue by 16% after owner Lea Agramonte used free training to tighten budgets and adopt digital tools.

By Mark Tarre • 5 min read • Last month
Zip adds THE ICONIC to Australian merchant network
Fintech

Zip adds THE ICONIC to Australian merchant network

Australian fashion shoppers can now split payments at checkout, as Zip secures a slot on THE ICONIC's online store.

By Sean Mitchell • 4 min read • Last month
UK retailers say loyalty systems lack AI readiness
Customer Relationship Management

UK retailers say loyalty systems lack AI readiness

Most UK retailers still lack the loyalty infrastructure needed for agentic AI, as 72% say their systems are not fully ready.

By Sean Mitchell • 4 min read • Last month
Australian superannuation, at the crossroads, must embrace AI
Digital Transformation

Australian superannuation, at the crossroads, must embrace AI

With $310 billion sitting in dormant accounts, funds face rising churn and must use AI to keep members and assets in place.

By Josh Shipman • 4 min read • Last month
Amazon Prime tops US loyalty rankings, study finds
Customer Experience

Amazon Prime tops US loyalty rankings, study finds

Rewards are now swaying 91% of US shoppers to buy again, with Amazon Prime, Walmart+ and Starbucks Rewards topping loyalty rankings.

By Sofiah Nichole Salivio • 4 min read • Tue, 30th Jun 2026
GS1 Australia urges retailers to upgrade to 2D barcodes
Digital Transformation

GS1 Australia urges retailers to upgrade to 2D barcodes

Older scanners may soon miss batch and expiry data as retailers are pushed to adopt 2D barcodes for better traceability and recalls.

By Sean Mitchell • 4 min read • Mon, 29th Jun 2026
myPlates event draws 800 personalised vehicles in rain
Customer engagement

myPlates event draws 800 personalised vehicles in rain

Despite wet weather, more than 800 personalised vehicles turned Royal Randwick into a family motoring showcase for owners sharing their stories.

By Mark Tarre • 4 min read • Mon, 29th Jun 2026