Customer Satisfaction stories - Page 16

Securing the 2024 Excellence in Customer Service Award, Kodak Alaris proves its extensive commitment to delivering top-tier customer service, backed by an impressive 94% satisfaction rating.

Transformative Gen AI could revolutionise customer-centric marketing, allowing more personalisation and efficiency, states Rio Longacre, Managing Director at Slalom.

Celigo partners with TikTok Shop in response to a growing trend of consumers using TikTok for product research, as they aim to help retailers better synchronise and manage valuable data across various applications.

Pattern's 'Shelf' tech, a game-changing inventory and supply chain solution, offers Australian brands unprecedented control and visibility over products across eCommerce platforms.

Appian recognises KPMG, Groundswell, Ignyte, and Perficient at the 2024 Partner Awards for their innovative solutions and exceptional delivery on the Appian Platform.

Companies needing to retain talent and boost productivity are redesigning office spaces to cater to a hybrid workforce, as per PWC research, indicating this trend is here to stay.

In an exclusive, Fluent Commerce's Chief Strategy Officer, Jamie Cairns, illuminates how the Australian firm is revolutionising how global businesses manage orders and inventory.

Dynatrace boosts its market reach with Google Cloud, scaling its AI-powered analytics and cloud security tools for broader customer adoption.

Qualtrics enhances its user experience with the unveiling of three novel AI-driven suites, empowering organisations to boost customer experience, streamline their strategic research and align their investments efficiently.

Kentico maintains market leadership for the fourth year running, according to the Spring 2024 G2 Grid Report for Digital Experience Platforms.

Manufacturers across Australasian are embracing SYSPRO to bolster operational efficiencies amid challenging times.

TrueConf, a global leader in video collaboration technologies, has been commended as a High Performer in the G2 Grid Report for Video Conferencing in 2024, highlighting its substantial impact and customer satisfaction.

Juniper Research predicts the value of global POS terminal transactions will reach USD $17 trillion by 2022, but it warns that legacy systems need to be replaced following recent outages.

BeyondTrust, a global leader in identity and access security, announces three new executive appointments with over 100 years of combined industry experience to enhance customer value and drive growth.

Twilio introduces Unified Profiles and Agent Copilot to its Flex platform, using Segment's customer data to provide personalised, data-informed customer experiences and bolster employee productivity.

Medallia secures prime position for the third year in a row in the Gartner Magic Quadrant for Voice of Customer platforms, backed by a £750 million investment.

Oracle's Java pricing and licensing updates, shifting from usage-based to per-employee costs, send businesses seeking for alternative distribution channels amidst concern over increased operational expenditure.

Salient Predictions introduces an upgraded model aimed at transforming risk management in key sectors such as energy, agriculture, and insurance, offering advanced foresight for weather-related disasters.

OutSystems unveils major update with introduction of OutSystems Data Fabric and Event-Driven Architecture feature in its Developer Cloud to boost data-powered app creation and IT transformation.

A Hokodo study indicates payment terms are key in B2B eCommerce, with 83% of businesses willing to abandon a transaction without them.