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Customer service Stories - Page 44

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Customer service stories

Google unveils Gemini 2.5 AI models for enterprises
Firewalls

Google unveils Gemini 2.5 AI models for enterprises

Google has launched the Gemini 2.5 series of AI models, boosting enterprise applications with advanced reasoning capabilities and tailored solutions for businesses.

By Sean Mitchell • 3 min read • Thu, 10th Apr 2025
Deloitte boosts AI offerings with Google Cloud alliance
Customer Relationship Management

Deloitte boosts AI offerings with Google Cloud alliance

Deloitte has expanded its partnerships with Google Cloud and ServiceNow, unveiling over 100 AI agents aimed at revolutionising client operations across multiple sectors.

By Sean Mitchell • 3 min read • Thu, 10th Apr 2025
Google Cloud unveils AI features to enhance customer service
Digital Transformation

Google Cloud unveils AI features to enhance customer service

Google Cloud has unveiled AI enhancements in its Customer Engagement Suite, enabling businesses to improve interactions and service efficiency significantly.

By Sean Mitchell • 2 min read • Thu, 10th Apr 2025
Empowered contact centre agents crucial for driving CX success
Unified Communications

Empowered contact centre agents crucial for driving CX success

As customer expectations rise, NICE's Rod Lester emphasises the critical role of agent empowerment in contact centres, driven by AI tools for enhanced service.

By Melania Watson • 4 min read • Wed, 9th Apr 2025
VistaPrint report: Australian SMBs face 2025 challenges
Customer Experience

VistaPrint report: Australian SMBs face 2025 challenges

VistaPrint's 2025 SMB Report reveals that while over 65% of Australian small businesses face economic challenges, half remain optimistic for the future.

By Shannon Williams • 3 min read • Thu, 3rd Apr 2025
Alcatel-Lucent Enterprise unveils new AI chatbot ALIE
Generative AI

Alcatel-Lucent Enterprise unveils new AI chatbot ALIE

Alcatel-Lucent Enterprise has unveiled ALIE, a generative AI chatbot designed to boost efficiency for channel partners and employees, significantly reducing support calls by 50%.

By Sean Mitchell • 2 min read • Thu, 3rd Apr 2025
Prvidr opens new office in Townsville for tech expansion
Software-as-a-Service

Prvidr opens new office in Townsville for tech expansion

Prvidr has opened a new office in Townsville to better serve its expanding clientele across Queensland, boosting technology job opportunities in the region.

By Melania Watson • 2 min read • Wed, 2nd Apr 2025
CDNs are central to enhancing the delivery of AI-augmented customer experiences
Edge Computing

CDNs are central to enhancing the delivery of AI-augmented customer experiences

As generative AI reshapes customer interactions, experts urge reliance on edge infrastructure and CDNs to ensure seamless, low-latency user experiences.

By Stephen Gillies • 5 min read • Mon, 31st Mar 2025
Talkdesk launches AI-driven tool to enhance knowledge bases
Generative AI

Talkdesk launches AI-driven tool to enhance knowledge bases

Talkdesk has launched its Knowledge Creator feature, leveraging generative AI to transform customer service knowledge bases and improve agent support.

By Catherine Knowles • 2 min read • Fri, 28th Mar 2025
Alibaba Cloud unveils Qwen2.5-Omni-7B multimodal AI model
Artificial Intelligence

Alibaba Cloud unveils Qwen2.5-Omni-7B multimodal AI model

Alibaba Cloud has unveiled the Qwen2.5-Omni-7B, a new multimodal AI model capable of processing various media types in real time, aimed at enhancing edge devices.

By Sean Mitchell • 2 min read • Fri, 28th Mar 2025
Contact centres face challenges with AI in customer care
Unified Communications

Contact centres face challenges with AI in customer care

A recent Calabrio report finds that while 98% of contact centres utilise AI, 61% of leaders struggle with balancing efficiency and empathy in customer interactions.

By Sean Mitchell • 3 min read • Wed, 26th Mar 2025
Lenovo unveils AI solution with NVIDIA to boost efficiency
Artificial Intelligence

Lenovo unveils AI solution with NVIDIA to boost efficiency

Lenovo has launched the Hybrid AI Advantage with NVIDIA, aiming to enhance enterprise productivity and streamline AI integration across various business operations.

By Sean Mitchell • 3 min read • Tue, 25th Mar 2025
Myriad360 earns spot on 2025 Tech Elite 250 list by CRN
Firewalls

Myriad360 earns spot on 2025 Tech Elite 250 list by CRN

Myriad360 has made it onto CRN's 2025 Tech Elite 250 list, recognising its outstanding technical expertise and customer impact in IT solutions.

By Catherine Knowles • 2 min read • Fri, 21st Mar 2025

Stories from Other Regions

Customer service stories

ServiceNow appoints new VP to boost Asia operations
Customer Experience

ServiceNow appoints new VP to boost Asia operations

ServiceNow has appointed Melissa Ries as Group Vice President for Asia & Korea and Yen Yen Tan to its Global Advisory Council to boost operations in the region.

By Melvin Hipolito • 3 min read • Wed, 2nd Apr 2025
Singaporeans spend 40m hours on hold, report reveals
Unified Communications

Singaporeans spend 40m hours on hold, report reveals

Singaporeans have spent a staggering 40 million hours on hold for customer service, as revealed by a ServiceNow report highlighting ongoing service challenges.

By Shannon Williams • 3 min read • Fri, 28th Mar 2025
N-able expands partnership with Rewst for optimised IT tasks
Data Protection

N-able expands partnership with Rewst for optimised IT tasks

N-able has expanded its Technology Alliance Program, teaming up with Rewst to automate tasks and enhance operational efficiency for IT providers.

By Catherine Knowles • 3 min read • Fri, 21st Mar 2025
Nib partners with AWS to enhance AI-driven services
Digital Transformation

Nib partners with AWS to enhance AI-driven services

nib Group has appointed Amazon Web Services as its cloud provider for generative AI, enhancing operations and customer service through AI innovations.

By Kaleah Salmon • 3 min read • Fri, 21st Mar 2025
Abel Labels boosts digital printing with new UV inkjet press
Customer service

Abel Labels boosts digital printing with new UV inkjet press

Jet Technologies has bolstered Abel Labels in Tasmania with a Screen Truepress L350UV inkjet press, enhancing digital printing and efficiency.

By Sean Mitchell • 2 min read • Thu, 20th Mar 2025