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Customer service Stories - Page 45

Kiwi Stories

Customer service stories

Samsung introduces premium care service for NZ appliances
Samsung

Samsung introduces premium care service for NZ appliances

Samsung has launched a Premium Care Service in New Zealand for select laundry and fridge products, featuring a 0% interest plan for 60 months.

By Sean Mitchell • 2 min read • Fri, 28th Feb 2025

Global Stories

Customer service stories

Kore.ai unveils agent platform for scalable enterprise AI
AI Agents

Kore.ai unveils agent platform for scalable enterprise AI

Kore.ai has launched its Agent Platform, a cutting-edge infrastructure aimed at enabling businesses to develop and manage autonomous AI applications at scale.

By Melania Watson • 3 min read • Tue, 18th Mar 2025
Infosys highlights AI's growing impact on global industries
Unified Communications

Infosys highlights AI's growing impact on global industries

A new survey by Infosys Knowledge Institute reveals a significant shift towards scaled AI deployment across industries, driven by reduced costs and improved success rates.

By Sean Mitchell • 3 min read • Thu, 13th Mar 2025
Manhattan Associates updates platforms for retail efficiency
Digital Transformation

Manhattan Associates updates platforms for retail efficiency

Manhattan Associates has unveiled updates to its Omni and Supply Chain platforms, enhancing customer support and operational efficiency for retailers.

By Sean Mitchell • 2 min read • Wed, 12th Mar 2025
Why helping women march forward starts with creating workplaces where they can thrive
Printing

Why helping women march forward starts with creating workplaces where they can thrive

Empowering women in the workplace is crucial for business success, with flexible policies at Ricoh fostering a supportive environment that boosts productivity.

By Rachel Zidan • 4 min read • Fri, 7th Mar 2025
It's time to "March Forward" to a different tune and redefine our critical skillsets
Human Capital Management

It's time to "March Forward" to a different tune and redefine our critical skillsets

As International Women's Day highlights the slow progress of gender diversity in tech, experts call for a re-evaluation of skillsets to foster innovation and inclusion.

By Leah Rankin • 4 min read • Fri, 7th Mar 2025
From retail to PR and marketing communications: My journey to data management and analytics
Data Analytics

From retail to PR and marketing communications: My journey to data management and analytics

After abandoning retail for PR and marketing, I discovered a passion for data management, leading me to pursue a degree in analytics, which I completed at 40.

By Jenna Elegante • 5 min read • Fri, 7th Mar 2025
VECTEC appoints David Manassa to lead Client Development
Storage

VECTEC appoints David Manassa to lead Client Development

David Manassa has been appointed Client Development Director at VECTEC, marking a strategic move to enhance client experience amid the firm's rapid growth.

By Melvin Hipolito • 3 min read • Tue, 4th Mar 2025
Amazon unveils next-gen Alexa+, powered by generative AI
Biometrics

Amazon unveils next-gen Alexa+, powered by generative AI

In addition to responding intuitively to voice commands, Alexa+ can actively manage and orchestrate other connected services and devices.

By Shannon Williams • 3 min read • Fri, 28th Feb 2025
ManageEngine ServiceDesk Plus earns ITIL certification
Artificial Intelligence

ManageEngine ServiceDesk Plus earns ITIL certification

ManageEngine ServiceDesk Plus has secured ITIL certification for 14 IT service management practices, achieving Silver-tier status in PeopleCert's ATV programme.

By Melania Watson • 3 min read • Wed, 26th Feb 2025

Stories from Other Regions

Customer service stories

AI expected to revolutionise Singapore financial services
Customer Experience

AI expected to revolutionise Singapore financial services

A new Salesforce report reveals 60% of Singaporean consumers expect greater AI integration in financial services, with millennials leading the optimism.

By Sean Mitchell • 3 min read • Wed, 19th Mar 2025
Jio & SpaceX partner to launch Starlink in India
Unified Communications

Jio & SpaceX partner to launch Starlink in India

Jio has partnered with SpaceX to introduce Starlink's broadband services in India, aiming to enhance internet access across the nation.

By Kaleah Salmon • 2 min read • Tue, 18th Mar 2025
Singapore Airlines partners with Salesforce for AI service
Customer Experience

Singapore Airlines partners with Salesforce for AI service

Singapore Airlines has teamed up with Salesforce to enhance customer service with AI, integrating various technologies to improve service efficiency and personalisation.

By Kaleah Salmon • 2 min read • Tue, 18th Mar 2025
Gloucester tops UK cities for reliable broadband, Belfast lags
Unified Communications

Gloucester tops UK cities for reliable broadband, Belfast lags

A new study by Broadband Genie reveals Gloucester leads the UK in reliable broadband, while Belfast struggles with over 51% of users facing outages.

By Shannon Williams • 3 min read • Sun, 16th Mar 2025
Generative AI boosts customer service, says Capgemini study
Customer Experience

Generative AI boosts customer service, says Capgemini study

A new Capgemini study reveals customer satisfaction in the UK is low, with just 45% satisfied, despite the potential of generative AI to improve service quality.

By Catherine Knowles • 3 min read • Fri, 14th Mar 2025
Smarter Brands AI partners with Omniverse City for automation
Unified Communications

Smarter Brands AI partners with Omniverse City for automation

Smarter Brands AI has unveiled an AI platform aimed at automating business operations, collaborating with Omniverse City's innovative AI infrastructure.

By Catherine Knowles • 3 min read • Fri, 14th Mar 2025
Mate partners with beIN to offer free sports access
Unified Communications

Mate partners with beIN to offer free sports access

MATE has partnered with beIN SPORTS, offering new subscribers complimentary access to global sports content without added costs, just ahead of the Carabao Cup Final.

By Kaleah Salmon • 2 min read • Thu, 13th Mar 2025