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Customer service Stories - Page 54

Kiwi Stories

Customer service stories

Experian unveils two new digital banking solutions for NZ
Customer Experience

Experian unveils two new digital banking solutions for NZ

Experian introduces two digital solutions in New Zealand to simplify confusing bank statements, promising enhanced customer experiences and operational efficiencies.

By Kaleah Salmon • 3 min read • Tue, 30th Jul 2024
Emerge & SquareOne introduce Blue tick email verification in NZ
Cloud Services

Emerge & SquareOne introduce Blue tick email verification in NZ

Emerge and SquareOne introduce Blue tick email verification to combat phishing scams in New Zealand, enhancing trust and security in fintech communications.

By Melania Watson • 3 min read • Wed, 24th Jul 2024

Global Stories

Customer service stories

PagerDuty Advance launched to tackle rising digital incidents
Digital Transformation

PagerDuty Advance launched to tackle rising digital incidents

PagerDuty has launched its generative AI suite, PagerDuty Advance, to combat the 41% rise in digital incidents costing Australian firms over AUD $1 million each.

By Kaleah Salmon • 3 min read • Fri, 2nd Aug 2024
Four ways AI can boost contact centre agent performance and improve customer service
Customer Experience

Four ways AI can boost contact centre agent performance and improve customer service

As AI tools increasingly permeate contact centres, their role in enhancing agent performance and customer service is proving pivotal rather than replacing humans.

By Paul Rilstone and Simon Shanks • 4 min read • Fri, 2nd Aug 2024
AI to transform customer service, predicts Zendesk report
Customer Experience

AI to transform customer service, predicts Zendesk report

AI is set to overhaul customer service, according to Zendesk's latest report, which foresees radical industry changes driven by advanced AI within three years.

By Shannon Williams • 4 min read • Mon, 29th Jul 2024
Salesforce unveils fully autonomous AI customer service agent
Customer Relationship Management

Salesforce unveils fully autonomous AI customer service agent

Salesforce launches Einstein Service Agent, its first fully autonomous AI customer service agent, promising faster, precise resolutions and seamless human handovers.

By Catherine Knowles • 4 min read • Wed, 24th Jul 2024
Exclusive: Rimini Street's approach to financial support, services
Digital Transformation

Exclusive: Rimini Street's approach to financial support, services

Rimini Street is set to revolutionise tech support in the financial sector, offering robust and cost-effective solutions for digital transformation.

By Melania Watson • 5 min read • Wed, 24th Jul 2024
The surprising soft ROI of cloud ERP systems
Unified Communications

The surprising soft ROI of cloud ERP systems

Despite the clear financial benefits of cloud ERP systems, a new study reveals that the softer, less tangible returns may be even more impactful for businesses.

By Annexa • 7 min read • Tue, 23rd Jul 2024
Celonis & Emporix partner on AI-powered optimisation engine
Supply Chain

Celonis & Emporix partner on AI-powered optimisation engine

Celonis and Emporix unveil the AI-driven Emporix Orchestration Engine, promising real-time, end-to-end process optimisation with Celonis' Process Intelligence.

By Melania Watson • 3 min read • Mon, 15th Jul 2024
Freelance like a pro: Insider tips from millionaire freelancers on Fiverr
Microsoft

Freelance like a pro: Insider tips from millionaire freelancers on Fiverr

Millionaire Fiverr freelancers share pivotal tips on thriving in the freelance world, from skill development to client relationships. Here's how to excel.

By Fiverr • 5 min read • Wed, 10th Jul 2024

Stories from Other Regions

Customer service stories

GoDaddy launches GoDaddy Airo AI tool for Australian SMBs
Generative AI

GoDaddy launches GoDaddy Airo AI tool for Australian SMBs

GoDaddy launches GoDaddy Airo, a generative AI tool for Australian entrepreneurs, aiming to save them 27 hours a month and AUD $7,800 yearly by streamlining online business tasks.

By Kaleah Salmon • 3 min read • Wed, 14th Aug 2024
EY & Sigma Healthcare enhance supply chain with SAP IBP
Unified Communications

EY & Sigma Healthcare enhance supply chain with SAP IBP

Ernst and Young Australia and Sigma Healthcare have revolutionised supply chain management with SAP IBP, enhancing efficiency, inventory management, and customer service.

By Imee Dequito • 3 min read • Tue, 6th Aug 2024
AI won't displace contact centre agents significantly until 2026
EduTech

AI won't displace contact centre agents significantly until 2026

AI will augment rather than replace UK and US contact centre agents until at least 2026, per Cavell's latest research, despite industry momentum around automation.

By Kaleah Salmon • 2 min read • Thu, 1st Aug 2024
DBS to launch Gen AI-powered customer service assistant
Customer Experience

DBS to launch Gen AI-powered customer service assistant

DBS to launch in-house developed Gen AI-powered CSO Assistant by late 2024 to boost customer service efficiency for 250,000+ monthly users.

By Catherine Knowles • 3 min read • Thu, 25th Jul 2024
Sophos appoints Teresa Anania as new Chief Customer Officer
Firewalls

Sophos appoints Teresa Anania as new Chief Customer Officer

Sophos names Teresa Anania as new Chief Customer Officer to advance customer and partner success initiatives, enhancing cybersecurity solutions and services.

By Imee Dequito • 3 min read • Tue, 23rd Jul 2024
Tackling the financial services talent shortage: Key to driving digital transformation
Data Analytics

Tackling the financial services talent shortage: Key to driving digital transformation

The financial services sector in the UK is grappling with a severe talent shortage, as 160,000 workers need upskilling to drive essential digital transformation.

By Chris Livesey • 5 min read • Wed, 17th Jul 2024
Lion Parcel partners with Salesforce to boost AI-driven service
Digital Transformation

Lion Parcel partners with Salesforce to boost AI-driven service

Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.

By Melania Watson • 3 min read • Tue, 16th Jul 2024