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Customer service Stories - Page 52

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Customer service stories

Salesforce unveils Agentforce; experts highlight AI limitations
Marketing Technologies

Salesforce unveils Agentforce; experts highlight AI limitations

Salesforce's Agentforce, unveiled at Dreamforce, spotlights AI in business. Yet, experts argue multimodal AI, combining visual, text, and speech, is the future.

By Shannon Williams • 3 min read • Thu, 26th Sep 2024
Dell launches AI for Telecom program to boost AI adoption
Unified Communications

Dell launches AI for Telecom program to boost AI adoption

Dell Technologies has launched the Dell AI for Telecom program to streamline AI adoption in the telecom sector, in collaboration with NVIDIA and other partners.

By Sean Mitchell • 4 min read • Thu, 26th Sep 2024
NetApp & NVIDIA unveil advanced generative AI solutions
Generative AI

NetApp & NVIDIA unveil advanced generative AI solutions

NetApp unveils generative AI data vision with NVIDIA collaboration, integrating advanced AI capabilities into enterprise storage to accelerate agentic AI applications.

By Imee Dequito • 3 min read • Wed, 25th Sep 2024
Chronos Agency partners with HubSpot to expand ANZ services
Customer Relationship Management

Chronos Agency partners with HubSpot to expand ANZ services

Chronos Agency teams up with HubSpot to expand services in ANZ, marking a significant growth into new industries beyond ecommerce and boosting regional presence.

By Melania Watson • 3 min read • Tue, 24th Sep 2024
Talkdesk unveils new AI tools to boost customer service efficiency
Unified Communications

Talkdesk unveils new AI tools to boost customer service efficiency

Talkdesk reveals AI Rewriter and AI Translator to enhance customer service, promising personalised, efficient interactions and cutting AHT by up to 30%.

By Kaleah Salmon • 3 min read • Mon, 23rd Sep 2024
Harnessing emerging technologies and automation for Black Friday success
Customer Experience

Harnessing emerging technologies and automation for Black Friday success

Retailers must embrace emerging tech and automation for Black Friday triumph, cutting costs and ensuring efficiency during high-demand periods.

By Auctane • 4 min read • Mon, 23rd Sep 2024
Salesforce introduces Industries AI to revolutionise sectors
EduTech

Salesforce introduces Industries AI to revolutionise sectors

Salesforce unveils Industries AI to streamline business processes in healthcare, automotive, and finance sectors, offering customisable, secure AI solutions.

By Shannon Williams • 4 min read • Thu, 12th Sep 2024
ServiceNow boosts AI capabilities with Now Platform Xanadu
Unified Communications

ServiceNow boosts AI capabilities with Now Platform Xanadu

ServiceNow debuts Now Platform Xanadu with hundreds of new AI features, promising enhanced productivity in IT, customer service, HR, and procurement.

By Catherine Knowles • 4 min read • Wed, 11th Sep 2024

Stories from Other Regions

Customer service stories

Security concerns slow AI adoption in customer service industry
Data Protection

Security concerns slow AI adoption in customer service industry

Security concerns are stalling AI adoption in customer service despite high consumer demand, with 85% of brands holding back due to fears of 'Shadow AI.'.

By Shannon Williams • 3 min read • Tue, 1st Oct 2024
UK survey reveals generational divides in customer service preferences
AI Agents

UK survey reveals generational divides in customer service preferences

A new CommBox survey highlights UK's generational rift in customer service preferences, with Gen Z favouring digital channels while older consumers still prefer phone calls.

By Kaleah Salmon • 3 min read • Wed, 25th Sep 2024
Thoughtworks & CYN unveil AI solution backed by Scottish Govt
Data Analytics

Thoughtworks & CYN unveil AI solution backed by Scottish Govt

Thoughtworks and CYN launch an AI-powered solution, backed by the Scottish Government, to streamline enterprise operations and improve public service accessibility.

By Kaleah Salmon • 3 min read • Tue, 24th Sep 2024
amaysim launches NBN plans aiming to disrupt market
Unified Communications

amaysim launches NBN plans aiming to disrupt market

amaysim disrupts the NBN market with new plans offering speeds up to 240Mbps, aiming to provide more affordable and reliable home internet options.

By Kaleah Salmon • 3 min read • Tue, 24th Sep 2024
EnterpriseSG & Google Cloud push AI innovation in Singapore
AI Models

EnterpriseSG & Google Cloud push AI innovation in Singapore

EnterpriseSG and Google Cloud launch initiatives to boost AI adoption among Singaporean startups and SMEs, with benefits including USD $350,000 in credits and Gemini tools.

By Kaleah Salmon • 4 min read • Mon, 23rd Sep 2024
Gen Z demands more digital channels for customer service
eCommerce

Gen Z demands more digital channels for customer service

New research by CommBox reveals UK Gen Z shoppers prefer digital channels like WhatsApp for customer service, while older generations stick to phone calls.

By Shannon Williams • 3 min read • Fri, 20th Sep 2024
Zendesk launches outcome-based pricing for AI agents
Unified Communications

Zendesk launches outcome-based pricing for AI agents

Zendesk introduces Outcome-Based Pricing for AI agents, ensuring businesses only pay for successfully resolved issues, aligning costs with value received.

By Sean Mitchell • 3 min read • Tue, 17th Sep 2024
Wiise modernises RWB Marine's legacy systems, boosts efficiency
Digital Transformation

Wiise modernises RWB Marine's legacy systems, boosts efficiency

RWB Marine revamps operations with Wiise, saving four days monthly on costs and cutting invoice admin by 20%, boosting efficiency and strategic focus.

By Sean Mitchell • 2 min read • Thu, 12th Sep 2024
Powertec & Zetifi partner to boost remote Australian connectivity
Connectivity

Powertec & Zetifi partner to boost remote Australian connectivity

Powertec Wireless Technology and Zetifi have partnered to bolster connectivity in Australia's regional and remote areas using advanced smart antenna technology.

By Shannon Williams • 2 min read • Wed, 11th Sep 2024