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Customer service Stories - Page 72

Kiwi Stories

Customer service stories

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Customer service stories

Surprise surprise: NZ telcos need to up customer service game
Customer Relationship Management

Surprise surprise: NZ telcos need to up customer service game

The latest Consumer NZ survey on NZ telcos has revealed Kiwis aren't to happy when it comes to customer service.

By Shannon Williams • 2 min read • Thu, 2nd Feb 2017
Expert insights: How you can keep up with the new connected customer
Customer Relationship Management

Expert insights: How you can keep up with the new connected customer

The connected customer is the symptom of their time and they are the next profit centre for all customer-facing businesses - here's some advice.

By Ashton Young • 3 min read • Thu, 29th Dec 2016
Salesforce's new LiveMessage and Service Bots to deliver ultimate customer service
Customer Relationship Management

Salesforce's new LiveMessage and Service Bots to deliver ultimate customer service

Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.

By Sara Barker • 3 min read • Wed, 14th Dec 2016
ANZ businesses missing the human touch in digital society, report finds
Customer Relationship Management

ANZ businesses missing the human touch in digital society, report finds

Report warns ANZ firms: customers favor real contact over digital, risking loyalty and satisfaction in an online rush.

By Shannon Williams • 3 min read • Mon, 14th Nov 2016
Bad customer service as a tool to distract from bad business
Customer Relationship Management

Bad customer service as a tool to distract from bad business

Bad customer service may not just be poor training, but a deliberate shield for systemic business flaws, a troubling report suggests.

By Michael Maoz • 4 min read • Wed, 9th Nov 2016
Radical new features in the latest update to Salesforce
Customer Relationship Management

Radical new features in the latest update to Salesforce

With this new version, Salesforce is making artificial intelligence and machine learning accessible to all businesses of all sizes.

By Sean Mitchell • 2 min read • Fri, 21st Oct 2016
Vodafone promises better customer service for all New Zealanders
Customer Relationship Management

Vodafone promises better customer service for all New Zealanders

Vodafone to enhance customer focus and service after complaints. Issues include charges, invoicing, and mobile plan confusion.

By Sara Barker • 2 min read • Thu, 29th Sep 2016
What does today's customer want? New study finds experience in ANZ is getting worse
Customer Relationship Management

What does today's customer want? New study finds experience in ANZ is getting worse

You'd think that over time, we'd start getting better at the things we do. Apparently, that's not the case for customer experience.

By Ashton Young • 3 min read • Thu, 22nd Sep 2016
The changing customer demands non-traditional support channels
Customer Relationship Management

The changing customer demands non-traditional support channels

​Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.

By Ashton Young • 2 min read • Mon, 19th Sep 2016
What is this so called 'Age of the Customer?'
Customer Relationship Management

What is this so called 'Age of the Customer?'

CEOs aim for better customer experience, but poor technology management continues to disappoint, says journalist.

By Michael Maoz • 5 min read • Thu, 1st Sep 2016
How to get your execs and staff to embrace customer-centric cultures
Customer Relationship Management

How to get your execs and staff to embrace customer-centric cultures

Customer-centric cultures are the key to competitive advantage, revenue and great experiences, that's what Qualtrics has found.

By Sara Barker • 3 min read • Mon, 29th Aug 2016
Six tips for developing successful voice of customer programs
Customer Relationship Management

Six tips for developing successful voice of customer programs

Customer experience will be more important than price and product as key brand differentiators, according to a report by Walker Information.

By Sara Barker • 3 min read • Mon, 15th Aug 2016
Bendigo & Adelaide Bank's secret customer service weapon? Qualtrics
Customer Relationship Management

Bendigo & Adelaide Bank's secret customer service weapon? Qualtrics

Bendigo and Adelaide Bank has secured the #1 ranking in its customer experience brand in Australia. Its secret weapon? Qualtrics is the key.

By Sara Barker • 3 min read • Thu, 30th Jun 2016
Sky TV 'revitalising' its back-office CRM and revenue streams
Customer Relationship Management

Sky TV 'revitalising' its back-office CRM and revenue streams

Sky TV using Netcracker technology to upgrade its back-office customer relationship management and revenue streams.

By Sara Barker • 2 min read • Fri, 17th Jun 2016
CompTIA launches customer retention tool for MSPs
Customer Relationship Management

CompTIA launches customer retention tool for MSPs

CompTIA launches Managed Services Client Lifecycle tool to help MSPs boost customer acquisition, retention, and growth.

By Catherine Knowles • 2 min read • Wed, 1st Jun 2016
Hospitals enhance staff productivity with new clinical smartphone
Customer Relationship Management

Hospitals enhance staff productivity with new clinical smartphone

Honeywell recently launched a new clinical mobile device that connects hospital staff to the digital resources they need.

By Ashton Young • 2 min read • Mon, 30th May 2016

Stories from Other Regions

Customer service stories

Aussie workers disinterested, survey finds
EduTech

Aussie workers disinterested, survey finds

New research has revealed Australian workers aren't as engaged in the workplace as their employers would hope.

By Shannon Williams • 2 min read • Wed, 22nd Jun 2016