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Customer service Stories - Page 73

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Air New Zealand's latest innovation is all about robots
Customer Relationship Management

Air New Zealand's latest innovation is all about robots

Air New Zealand is using robotic technology from Invert Robotics to remotely inspect its fleet of aircraft, ensuring safety for employees and customers.

By Catherine Knowles • 2 min read • Mon, 30th May 2016
Tecala brings on new Melbourne executive to support growth
Customer Relationship Management

Tecala brings on new Melbourne executive to support growth

Ryan Clements strengthens Tecala's Melbourne force, bolstering their surge in cloud and ICT services amidst expansion.

By Catherine Knowles • 2 min read • Thu, 26th May 2016
Poor customer service costing Aussie businesses $11 billion a year
Customer Relationship Management

Poor customer service costing Aussie businesses $11 billion a year

Aussie firms lose £11bn annually from shoddy service, with customer patience on the brink, NewVoiceMedia research reveals.

By Catherine Knowles • 3 min read • Wed, 25th May 2016
A happy customer: Conbrio solving problems with top-notch customer service
Customer Relationship Management

A happy customer: Conbrio solving problems with top-notch customer service

Kiwi tech company Conbrio, known for stellar customer service, has streamlined operations for Telnet, a leading NZ contact centre since 1996.

By Ashton Young • 3 min read • Mon, 23rd May 2016
Local Melbourne business boosts customer service with online portal
Customer Relationship Management

Local Melbourne business boosts customer service with online portal

Australian businesses are realising the power of personalised customer service via online portals that can be accessed on any device.

By Catherine Knowles • 2 min read • Wed, 18th May 2016
Gartner recognises Zendesk for innovative CRM solutions
Customer Relationship Management

Gartner recognises Zendesk for innovative CRM solutions

Zendesk has been recognized as a leader in Gartner's 2016 CRM Customer engagement report, the only company to move quadrants this year.

By Catherine Knowles • 2 min read • Mon, 9th May 2016
Kiwi developer takes Artificial Intelligence to new heights
Customer Relationship Management

Kiwi developer takes Artificial Intelligence to new heights

Touchpoint Group's Ipiphany AI program pioneers simultaneous text, speech and machine learning to help customers better understand customer behaviour.

By Catherine Knowles • 3 min read • Fri, 22nd Apr 2016
Fusion5: New Zealand's new leading CRM partner?
Customer Relationship Management

Fusion5: New Zealand's new leading CRM partner?

Fusion5, recently crowned Customer Relationship Management Partner of the Year by Microsoft New Zealand, solidifies its position as a top CRM contender.

By Catherine Knowles • 2 min read • Wed, 6th Apr 2016
Aussie companies failing when it comes to email marketing
Customer Relationship Management

Aussie companies failing when it comes to email marketing

Australian companies are not utilizing email marketing to its full potential, according to research by Teradata.

By Catherine Knowles • 3 min read • Wed, 6th Apr 2016
REFFIND launchs new unified HR platform
Customer Relationship Management

REFFIND launchs new unified HR platform

REFFIND launches unified HR platform to improve employee experience & engagement. Simplifies pricing structure.

By Shannon Williams • 2 min read • Tue, 5th Apr 2016
Unified Brand to bring digital signage content to a larger market
Customer Relationship Management

Unified Brand to bring digital signage content to a larger market

Unified Brand expands digital signage market through partnership with Rise Vision. More applications to be released. #digitalcontent #partnership.

By Catherine Knowles • 3 min read • Fri, 1st Apr 2016
Have you heard? Customer experience is where it's at
Customer Relationship Management

Have you heard? Customer experience is where it's at

Companies must champion customer experience to prevail, says Qualtrics MD Bill McMurray, outlining a vital six-step strategy for success.

By Catherine Knowles • 3 min read • Tue, 22nd Mar 2016
Zendesk rolls out Basic Voice, a phone support service for any business
Customer Relationship Management

Zendesk rolls out Basic Voice, a phone support service for any business

Zendesk launches Basic Voice offering reliable phone support for companies of any size as part of its omnichannel support strategy.

By Catherine Knowles • 2 min read • Thu, 17th Mar 2016
Superior customer service aim of the game with new Verizon solution
Customer Relationship Management

Superior customer service aim of the game with new Verizon solution

Verizon introduces Unified Customer Experience Solution to enable businesses to connect with customers via web chat & social media.

By Catherine Knowles • 2 min read • Fri, 11th Mar 2016
Skinny and 2Degrees NZ's top mobile service providers
Customer Relationship Management

Skinny and 2Degrees NZ's top mobile service providers

Skinny and 2Degrees have been named New Zealand's top mobile service providers, maintaining high consumer satisfaction in prepay and plan categories.

By Catherine Knowles • 5 min read • Mon, 7th Mar 2016
ACC gears up to launch business transformation programme
Customer Relationship Management

ACC gears up to launch business transformation programme

The transformation programme follows feedback from 5,500 NZers and ACC staff who wanted to see ACC be more responsive and transparent.

By Catherine Knowles • 3 min read • Mon, 7th Mar 2016
New ANZ channel head for Unit4
EduTech

New ANZ channel head for Unit4

Chris Tithof spearheads Unit4's push in ANZ, targeting 'people-centric' sectors as they aim for a bold 100% growth.

By Shannon Williams • 2 min read • Mon, 29th Feb 2016
Genesys omnichannel solution delivers big ROI, study shows
Customer Relationship Management

Genesys omnichannel solution delivers big ROI, study shows

Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.

By Catherine Knowles • 2 min read • Mon, 22nd Feb 2016

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