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Customer service Stories - Page 76

Kiwi Stories

Customer service stories

Kroll Ontrack aims to double NZ resellers by 2013
Encryption

Kroll Ontrack aims to double NZ resellers by 2013

Data recovery provider believes new appointments and use of its online portal will help double partners across New Zealand over the next six months.

By Staff Writer • 2 min read • Tue, 4th Sep 2012
IRD to move with tech times
Inland Revenue Department

IRD to move with tech times

New IRD chief aims to bring tax into the digital age by replacing the 20 year computer system for Inland Revenue.

By Staff Writer • 2 min read • Fri, 24th Aug 2012
Kiwi startup looks to make reviews matter
Partner Programmes

Kiwi startup looks to make reviews matter

How many online critiques have you read that turned out to be wildly off the mark? 2review founder Mark Thomas thinks there's a better way.

By Staff Writer • 3 min read • Wed, 14th Mar 2012
Mobiles, social media key for customer communications
Unified Communications

Mobiles, social media key for customer communications

Kiwi businesses urged to leverage mobile and social media as 70% of New Zealanders now use social platforms and 36% access the internet via mobile devices.

By Staff Writer • 2 min read • Thu, 28th Jul 2011

Global Stories

Customer service stories

Microsoft: 12 reasons company's use Microsoft Dynamics
Microsoft

Microsoft: 12 reasons company's use Microsoft Dynamics

During Microsoft's ReImagined event, the software manufacturer outlined why Microsoft Dynamics can drive revenue and serve customers.

By Staff Writer • 2 min read • Fri, 23rd Nov 2012
Surviving the ultimate disaster: Data loss
Storage

Surviving the ultimate disaster: Data loss

Remember to include data recovery when you're selling disaster recovery, reminds Adrian Briscoe, Kroll Ontrack general manager, APAC.

By Staff Writer • 3 min read • Mon, 1st Oct 2012
Zendesk's fresh funding fuels cloud-based apps
Customer Experience

Zendesk's fresh funding fuels cloud-based apps

Cloud-based software provider receives $60m to drive customer service revolution, accelerate technology innovation and continue global expansion.

By Staff Writer • 1 min read • Thu, 20th Sep 2012
New solution for mobile customer service
Customer Relationship Management

New solution for mobile customer service

Interactive Intelligence unveils Interaction Mobilizer, enabling firms to offer branded customer service apps for a seamless experience.

By Staff Writer • 2 min read • Mon, 18th Jun 2012
Interactive Intelligence takes customer service mobile
Customer Relationship Management

Interactive Intelligence takes customer service mobile

New software platform aims to help businesses enable self-service while offering easy transitions to contact centre assistants.

By Staff Writer • 2 min read • Thu, 10th May 2012
How to get the most out of partner programmes
Customer Relationship Management

How to get the most out of partner programmes

The world of partner programmes can be complex and confusing. Amy Christopher, Symantec partner marketing manager, Asia Pacific and Japan, suggests so.

By Staff Writer • 5 min read • Fri, 2nd Mar 2012
VoIP's opportunities
Customer Relationship Management

VoIP's opportunities

With VoIP's rise, IT resellers face new challenges and opportunities to enhance customer experience with cutting-edge solutions.

By Staff Writer • 6 min read • Wed, 1st Feb 2012
Reaching inward to improve customer service
Customer Relationship Management

Reaching inward to improve customer service

In an economic crunch, enhancing first-call resolution in contact centres is key to boosting customer service and cutting costs.

By Staff Writer • 6 min read • Wed, 1st Feb 2012
Online helpdesk spreads satisfaction in NZ - Updated
Customers

Online helpdesk spreads satisfaction in NZ - Updated

New Zealand tops Zendesk's global customer satisfaction poll at 95%, while the French lag at 57%. Now, a new charity-linked plan boosts philanthropy.

By Staff Writer • 2 min read • Wed, 1st Feb 2012
Leading with innovation
Unified Communications

Leading with innovation

In a blend of lateral thinking and innovation, Palmerston North and Horizons Councils' adaptive call centre earned the 2011 Initiative of the Year award.

By Staff Writer • 2 min read • Thu, 1st Dec 2011
Two thirds of SMBs not happy with IT customer service
Customer Relationship Management

Two thirds of SMBs not happy with IT customer service

Two-thirds of SMBs in ANZ report dissatisfaction with IT customer service, feeling sidelined by providers favouring larger enterprises.

By Staff Writer • 1 min read • Fri, 23rd Sep 2011
eCommerce: integrate or perish
eCommerce

eCommerce: integrate or perish

In 2011, businesses must integrate eCommerce with back-office systems for real-time, consistent customer information or risk falling behind.

By Staff Writer • 4 min read • Mon, 5th Sep 2011
The customer service balancing act
Customer Relationship Management

The customer service balancing act

In NZ, 1 in 5 face poor telco service, highlighting the challenge businesses face in offering effective customer support while managing costs.

By Staff Writer • 3 min read • Mon, 15th Aug 2011
Multi-channel approach
Customer Relationship Management

Multi-channel approach

NZ businesses lag in social media for customer service, with <16% offering it, despite high user interest. Dr Catriona Wallace urges careful adoption.

By Staff Writer • 2 min read • Fri, 1st Jul 2011