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Boomi & Guru launch AI data partnership for agents
Digital Transformation

Boomi & Guru launch AI data partnership for agents

Businesses could get more reliable AI answers as verified knowledge is linked with live enterprise data across Boomi and Guru's platforms.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Webidoo raises USD $25 million to fuel US expansion
Software-as-a-Service

Webidoo raises USD $25 million to fuel US expansion

The funding will help the Italian software group buy US businesses and deepen its reach among small firms already using multiple tools.

By Sean Mitchell • 4 min read • 2 days ago
8x8 promotes Chris Angus to Vice President Sales EMEA
Unified Communications

8x8 promotes Chris Angus to Vice President Sales EMEA

The promotion comes as 8x8 tries to grow EMEA sales for its contact centre and customer experience software amid fierce sector competition.

By Sean Mitchell • 3 min read • 2 days ago
Australia & New Zealand brands lead APAC in agentic AI
Digital Transformation

Australia & New Zealand brands lead APAC in agentic AI

But data quality and integration are slowing deployment, as most brands in Australia and New Zealand remain unable to scale agentic AI.

By Sean Mitchell • 4 min read • 2 days ago
Quiq launches Voice AI & rebrand for customer service
Software-as-a-Service

Quiq launches Voice AI & rebrand for customer service

Businesses can now keep customer conversations seamless as Quiq adds live voice support and a new brand identity for its service platform.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Crescendo appoints Will Newman as Vice President, EMEA
Customer Experience

Crescendo appoints Will Newman as Vice President, EMEA

The hire signals a fresh push to win corporate spending on AI customer service tools as Crescendo scales across Europe, the Middle East and Africa.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
Vapi raises USD $50 million as calls pass 1 billion
Digital Transformation

Vapi raises USD $50 million as calls pass 1 billion

The funding will help Vapi scale its voice AI platform as enterprise demand surges and more than 1 billion calls flow through its agents.

By Sofiah Nichole Salivio • 4 min read • 4 days ago
Cyacomb makes three hires to drive global expansion
Data Protection

Cyacomb makes three hires to drive global expansion

Rising demand for privacy-first digital triage tools is pushing the Edinburgh firm to expand its sales and customer support teams overseas.

By Sofiah Nichole Salivio • 3 min read • 4 days ago
RingCentral expands AI receptionist to SMS & WhatsApp
Unified Communications

RingCentral expands AI receptionist to SMS & WhatsApp

The update could help smaller firms handle more customer enquiries without adding staff, as RingCentral adds SMS, WhatsApp and queue support.

By Sofiah Nichole Salivio • 4 min read • Last week
monday.com rebuilds platform around AI work agents
DevOps

monday.com rebuilds platform around AI work agents

The revamp puts AI agents into everyday workflows for 250,000 customers as monday.com seeks to turn a work tool into a broader platform.

By Sean Mitchell • 4 min read • Last week
Weverse deploys Google Cloud AI for global fan support
Unified Communications

Weverse deploys Google Cloud AI for global fan support

Fans in 245 countries and regions can now get round-the-clock help on tickets and merchandise as Weverse automates support with Google Cloud AI.

By Mark Tarre • 4 min read • Last week
Pinecone launches Nexus to boost AI agent task success
Marketing Technologies

Pinecone launches Nexus to boost AI agent task success

Task completion for AI agents could rise sharply as Pinecone’s Nexus aims to cut latency, token use and human review in enterprise workflows.

By Joseph Gabriel Lagonsin • 5 min read • Last week
DevRev wins ISO 27001 certification for AI security
Customer Relationship Management

DevRev wins ISO 27001 certification for AI security

The accreditation could reassure enterprises wary of sharing sensitive data with AI systems, as DevRev seeks to prove its controls meet security demands.

By Sean Mitchell • 3 min read • Last week

Stories from Other Regions

Customer Support stories

Human Interest flags unexpected retirement plan fees
Human Capital Management

Human Interest flags unexpected retirement plan fees

Unexpected fees are pushing some US small businesses to cut retirement perks, as a survey found higher costs and more admin burden.

By Karen Joy Bacudo • 4 min read • Last week
Pinecone launches first serverless cloud region in Singapore
Hyperscale

Pinecone launches first serverless cloud region in Singapore

Customers in Southeast Asia can now keep AI data closer to home, as Pinecone adds local residency and lower latency in Singapore.

By Sofiah Nichole Salivio • 4 min read • Last week
Avant's AI virtual agent handles 62% of customer calls
Unified Communications

Avant's AI virtual agent handles 62% of customer calls

Customers at Avant Card are seeing faster support, with AI now resolving 62% of inbound calls and freeing staff for complex cases.

By Karen Joy Bacudo • 3 min read • Last week
UK consumers use AI widely but trust lags, EY finds
Digital Transformation

UK consumers use AI widely but trust lags, EY finds

Concern is growing over who controls AI decisions, even as 74% of UK consumers have used the technology in the past six months.

By Sean Mitchell • 4 min read • Last week
Udora raises GBP £7.5m to expand UK gifting platform
Customer Experience

Udora raises GBP £7.5m to expand UK gifting platform

Britain is set for more local gift options as the rebranded marketplace uses fresh funding to widen its catalogue and reach smaller towns.

By Karen Joy Bacudo • 4 min read • Last week