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Zoom pushes AI tools to drive work from talk to tasks
Customer Relationship Management

Zoom pushes AI tools to drive work from talk to tasks

The push could help firms cut time spent on follow-up work as Zoom expands from meetings into AI tools for tasks, search and customer support.

By Mara Sugue • 4 min read • Last week
Zendesk launches AI agents for employee service tasks
Human Capital Management

Zendesk launches AI agents for employee service tasks

Early users have already logged 6 million workflow runs, as the new tools aim to cut internal support delays across IT, HR and workplace teams.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
Meta survey finds most Asia-Pacific small firms use AI
Data Privacy

Meta survey finds most Asia-Pacific small firms use AI

The findings suggest many smaller firms are already using AI to lift productivity, but training costs and know-how remain major barriers.

By Karen Joy Bacudo • 4 min read • Last week
NetSuite showcases AI tools for ERP workflows & finance
Data governance

NetSuite showcases AI tools for ERP workflows & finance

Local businesses may have to wait for broader access, as NetSuite's AI features are already live in North American NetSuite Next environments.

By Karen Joy Bacudo • 5 min read • 4 days ago
Codebridge launches shvydko.ai for software decisions
Enterprise Resource Planning

Codebridge launches shvydko.ai for software decisions

Interest is rising in AI tools for business software as Codebridge's new product turns text into structured decisions for developers.

By Sofiah Nichole Salivio • 3 min read • Last week
Twilio evolves from APIs to conversational trust
Customer Experience

Twilio evolves from APIs to conversational trust

As AI agents proliferate, Twilio is focusing on trusted, governed communications infrastructure rather than the apps that sit on top of it.

By Anthony Caruana • 4 min read • 5 days ago
Villeroy & Boch deploys Talkdesk to streamline service
Customer Relationship Management

Villeroy & Boch deploys Talkdesk to streamline service

The rollout should cut waiting times and transfers by routing enquiries to the right agent faster across Villeroy & Boch's global service teams.

By Sean Mitchell • 3 min read • Last week

Stories from Other Regions

Customer Support stories

Ecommpay launches AI chatbot for small business payments
Fintech

Ecommpay launches AI chatbot for small business payments

It aims to cut support delays for merchants who lack in-house payments expertise, while escalating complex issues to human staff.

By Sofiah Nichole Salivio • 3 min read • Last week
AI opens new export opportunities for Philippines firms
Manufacturing

AI opens new export opportunities for Philippines firms

A skills shortage could slow Philippine firms' push to use AI in services, even as export-oriented sectors eye higher-value work and new revenue streams.

By Sofiah Nichole Salivio • 3 min read • Last week
Marklo raises USD $5 million for Shopify marketing platform
Artificial Intelligence

Marklo raises USD $5 million for Shopify marketing platform

The new funding will help Marklo expand its beta and product team as Shopify brands seek faster campaign planning with fewer staff.

By Karen Joy Bacudo • 4 min read • Last week
Qualcom appoints Sergii Khaliman as IT Field Engineer
Network Infrastructure

Qualcom appoints Sergii Khaliman as IT Field Engineer

Customers across Northern Ireland will get faster on-site IT support as the firm expands its field engineering resource.

By Sofiah Nichole Salivio • 2 min read • Last week
Fuse brings AI support in-house on NVIDIA hardware
Data Privacy

Fuse brings AI support in-house on NVIDIA hardware

The shift could sharpen customer service and cut costs as the UK supplier moves its app-based support onto open-weight models on NVIDIA hardware.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Polyaire deploys NeonNow to lift contact centre insight
Digital Transformation

Polyaire deploys NeonNow to lift contact centre insight

Faster answers and fewer abandoned calls were delivered within 24 days after the HVAC maker linked Amazon Connect data with HubSpot records.

By Mara Sugue • 3 min read • Last week
NiCE leads Gartner with AI revenue hitting USD $362m
Software-as-a-Service

NiCE leads Gartner with AI revenue hitting USD $362m

Large enterprises are pushing NiCE's AI revenue higher, with annual recurring revenue reaching USD $362 million in the second quarter.

By Mara Sugue • 4 min read • 5 days ago
Australians shun AI customer service for human help
Customer Experience

Australians shun AI customer service for human help

Most Australians still prefer a person to AI support, spending 101 seconds more to reach one than the 63 seconds the bot saves.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Holafly launches Ultra Plan with support for travellers
Short Message Service

Holafly launches Ultra Plan with support for travellers

Australian travellers can now get 24/7 doctor chat, mental wellbeing sessions and flight claims help in Holafly's new subscription for AUD $136.14 a month.

By Sean Mitchell • 3 min read • Last week
Basware uses AI to lift services margins without hiring
Software-as-a-Service

Basware uses AI to lift services margins without hiring

The software group says AI has freed staff for customer work and could let its services team double revenue without extra hires.

By Sean Mitchell • 4 min read • Last week