Genesys stories - Page 2
Genesys unveils strategic collaboration agreement with AWS
Thu, 12th Jan 2023
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The partnership aims to empower organisations to accelerate their digital transformation and cloud customer experience strategies.
Genesys appoints Olivier Jouve as new Chief Product Officer
Fri, 9th Dec 2022
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Genesys appoints Olivier Jouve as Chief Product Officer and Barbara Holzapfel as Chief Marketing Officer to further enhance customer experience strategies.
Genesys named cloud contact centre leader by Frost & Sullivan
Wed, 30th Nov 2022
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Genesys ranked highest in innovation and growth for its artificial intelligence (AI) and digital capabilities to improve both CX and EX.
Spark migrates to Genesys Cloud CX contact centre platform
Mon, 17th Oct 2022
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Spark wanted its contact centre technology to support its vision for customer service: frontline teams able to shift to where demand is most significant.
Genesys appoints Kim Duncan as New Zealand partner account director
Fri, 26th Aug 2022
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Genesys appoints Kim Duncan as New Zealand Partner Account Director, responsible for expanding partner ecosystem and strengthening alliances.
Genesys optimises customer journeys with new solution
Thu, 16th Jun 2022
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Genesys is expanding its existing orchestration capabilities with deeper customer journey analytics in order to enable businesses to be more people-centric.
Frost & Sullivan recognises Genesys as leader in new reports
Mon, 23rd May 2022
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Frost & Sullivan has recognised Genesys as a leader in the cloud contact centre market for its robust cloud and digital capabilities.
8x8 and Genesys partner with product integration for CX
Thu, 14th Apr 2022
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Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX.
8x8 and Genesys collaborate on customer service solution
Wed, 13th Apr 2022
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With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.
Study reveals the new standard for customer experience
Fri, 18th Mar 2022
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According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.
Genesys raises $580 million in funding at $21 billion valuation
Thu, 9th Dec 2021
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Genesys has announced a $580 million round of funding to accelerate the company's leadership in the Experience as a Service market globally.
Businesses prioritise friendliness over function in CX journey - Genesys report
Tue, 30th Nov 2021
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58% of consumers believe it is important that businesses are quick to respond. However, only 41% of businesses actually prioritise quick responses.
Genesys and Google Cloud extend partnership, build future of digital customer service
Tue, 16th Nov 2021
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Genesys and Google Cloud have expanded their partnership to connect customer support and experiences in a digital world.
Genesys looks to humanise customer experiences with latest release
Fri, 8th Oct 2021
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Genesys launches eLearning program BeyondCX to help contact centre staff improve empathy skills and deliver personalised experiences.
Genesys integrates AI into the Cloud CX contact centre platform
Thu, 12th Aug 2021
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Genesys integrates AI features into its Genesys Cloud CX platform, allowing businesses to automate and scale without IT support.
Verizon adds Genesys Cloud to CX and contact centre portfolio
Thu, 25th Feb 2021
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Verizon boosts its customer experience and contact centre offerings with the addition of Genesys Cloud, a cloud-based Contact Center as a Service.
COVID-19: ANZ businesses unprepared in business continuity planning
Thu, 14th Jan 2021
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Australian and New Zealand organizations were underprepared for the scale of the pandemic, according to a study by Genesys.
Genesys 'Leader' in Magic Quadrant for contact centre-aaS
Thu, 12th Nov 2020
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Genesys named a Leader for completeness of vision in the 2020 Gartner Magic Quadrant for Contact Centre as a Service.
Genesys to deliver full EPOS product portfolio
Thu, 5th Nov 2020
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Customer experience provider Genesys has partnered with audio brand EPOS to offer the full EPOS product range to its customers.
New report uncovers opportunities and challenges for ANZ businesses
Tue, 3rd Nov 2020
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Cloud adoption in ANZ soars as businesses remain confident despite recent challenges, according to a report by Genesys.