Genesys stories - Page 3
Genesys: is ANZ ready for customer experience post-pandemic?
Tue, 3rd Nov 2020
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The multi-region study shows the pandemic as an extraordinary catalyst for the adoption of cloud, automation, and greater digital engagement.
Genesys and Adobe partner up to deliver CX integration
Fri, 28th Aug 2020
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Genesys partners with Adobe to break down siloes between marketing and service, aiming to provide more personalised customer engagement.
Genesys launches multi-cloud architecture for contact centres
Wed, 19th Aug 2020
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Enables Genesys Engage customers to select private or public cloud, on-premises or hybrid deployments with Genesys Cloud or third-party providers.
Genesys recognises leaders in customer experience with latest awards
Wed, 5th Aug 2020
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Genesys has recognized trailblazing businesses in the ANZ region for their exceptional customer experiences. Winners include Homecare Medical and Microsoft.
Genesys announces native integration with Microsoft Teams
Wed, 22nd Jul 2020
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Genesys expands partnership with Microsoft, integrating its native cloud solution with Microsoft Teams for enhanced collaboration in contact centres.
Banks, government and health providers 'most trusted' with personal data
Wed, 22nd Jul 2020
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Australians and New Zealanders trust banks, government agencies, and healthcare providers the most with their personal data, Genesys research reveals.
Kiwis and Aussies among most concerned globally about data privacy
Mon, 29th Jun 2020
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New research from Genesys finds the two neighbours value their data privacy more than other regions - but, as always, there are key differences of opinions too.
Businesses must understand the link between empathy and personalisation
Mon, 1st Jun 2020
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A Genesys survey reveals a key relationship between empathy and personalisation in customer service, highlighting gaps where businesses can improve.
Genesys releases Rapid Response to support businesses during COVID-19
Tue, 7th Apr 2020
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Genesys has launched Rapid Response, granting businesses access to its cloud services in 48 hours, easing remote transitions during COVID-19.
Genesys awards QPC APAC Partner of the Year 2019
Thu, 26th Mar 2020
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Genesys makes contact centre software free for 90 days and QPC offers free services to support implementation to help customers transition to remote.
Microsoft and Genesys partnership expanded to deliver new cloud service
Tue, 28th Jan 2020
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Microsoft and Genesys expand partnership to launch Genesys Engage on Microsoft Azure, promising enhanced customer experience, security, and business agility.
Genesys promotes two senior executives in APAC
Tue, 21st Jan 2020
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Genesys has promoted its former Australia and New Zealand (ANZ) vice president to the new role of senior vice president of Asia Pacific.
Genesys rebrands SaaS solution, puts greater focus on cloud offering
Thu, 16th Jan 2020
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Genesys has rebranded PureCloud to Genesys Cloud, emphasising a deeper shift towards providing comprehensive cloud solutions and Experience as a Service.
People, AI or chatbots: ANZ consumers don't differentiate with customer service
Wed, 11th Dec 2019
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A Genesys survey reveals that nearly half of Australians and most New Zealanders are content with AI and chatbots for simple customer service needs.
Do ANZ companies care about AI ethics as much as they should?
Tue, 10th Sep 2019
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A new study by Genesys reveals that while 80% of ANZ employers plan to integrate AI, over half lack written policies on its ethical use, raising concerns.
Kiwi employees embracing a future of AI
Fri, 16th Aug 2019
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A multinational survey by Genesys reveals New Zealand employees lead in embracing AI in the workplace, showcasing unparalleled confidence and ethical trust.
ANZ employees open to next-gen tech in the workplace
Wed, 24th Jul 2019
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45% of Australians and 49% of New Zealanders appreciated specific tools such as AI and bots, because they believe it enables them to focus on other things.
Contact centre market to see 14.6% CAGR over next five years
Fri, 12th Jul 2019
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The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.
Gartner: CRM makes up 1/4 of global enterprise software spend
Wed, 19th Jun 2019
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Worldwide enterprise application software revenue totalled more than $193.6 billion in 2018, a 12.5% increase from 2017 revenue of $172.1 billion.
ISPs take top honours at Genesys partner awards
Thu, 28th Mar 2019
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NZ's Spark was named the Australia/New Zealand Partner of the Year, while Telstra took the top honour for APAC.