Knowledge Management Stories

Global Stories

Knowledge Management stories

Plaud launches Plaud App in ChatGPT for meeting transcripts

Plaud has launched a ChatGPT app that lets users search, summarise and analyse meeting recordings stored in their Plaud accounts.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago

Software-as-a-Service

Dropbox expands AI integrations with ChatGPT & Claude

Users can now pull Dropbox files into ChatGPT, Claude and Gemini Spark, keeping AI output tied to existing permissions and team workflows.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago

Customer Relationship Management

Microsoft launches AI sales & service tools in Copilot

Sales and support teams could cut admin time as Microsoft embeds generative AI into Outlook, Teams and Dynamics 365 for routine customer work.

By Mark Tarre • 4 min read • 3 days ago

Software-as-a-Service

EazyPetition launches AI USCIS form platform in US

Immigration applicants and their advisers could cut repeated filing work and errors as the Texas legal tech firm rolls out its AI-assisted USCIS forms tool.

By Mark Tarre • 3 min read • 3 days ago

Software-as-a-Service

DevRev launches Enterprise-Bench for enterprise AI agents

Businesses face a tougher test for AI agents as DevRev's new benchmark measures accuracy, cost and access controls in enterprise settings.

By Mark Tarre • 5 min read • Last week

Software-as-a-Service

Meltwater expands AI assistant actions in platform

Teams can now build reports and monitor alerts from ChatGPT or Claude, as the update widens access to trusted data inside Meltwater.

By Sean Mitchell • 4 min read • Last week

Customer Relationship Management

OpenAI launches ChatGPT Work for workplace automation

More than 5 million Codex users could now hand hours-long office tasks to a new agent that drafts documents, spreadsheets and slide decks.

By Mark Tarre • 5 min read • Last week

Software-as-a-Service

Relativity names Chris Brown President to expand remit

The move puts product, marketing and partnerships under one executive as Relativity intensifies its push to embed AI in legal workflows.

By Sofiah Nichole Salivio • 4 min read • Last week

Software-as-a-Service

SBS launches AI foundation for banks on existing systems

The rollout could help more than 1,500 institutions use generative AI on trusted in-house data without disrupting core banking operations.

By Karen Joy Bacudo • 3 min read • Last week

Software-as-a-Service

AI is rewriting the rules of dealmaking

Deal teams are using generative AI to cut review times and surface risks in seconds, but trust and traceability remain critical.

By Justin Smith • 4 min read • Last week

DevOps

Google sets out 20-question framework for AI agents

The framework aims to help IT leaders control security, governance and costs as agent-based systems move from pilot projects into production.

By Sean Mitchell • 5 min read • Last week

Software-as-a-Service

Newgen names Tarun Nandwani chief executive officer

The software group is sharpening its global growth push as Tarun Nandwani takes the top job and Pramod Kumar gets a new role.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

Askable launches Figma connector for customer research

Design teams could now make product calls with customer evidence at hand, as the new connector pulls verified research into Figma.

By Sean Mitchell • 3 min read • Last week

Data Protection

SpeakUp launches Sienna Insights for compliance teams

Compliance teams can now query live case data in seconds as SpeakUp's new tool aims to cut manual reporting and investigation work.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

PDF bloat costs workers time & storage, study finds

Employees are losing more than 12 hours a year to oversized PDFs, with most firms lacking policies to curb storage waste and workflow delays.

By Sean Mitchell • 4 min read • Last week

Data Protection

Copious launches Litigated.com AI for legal workflows

Law firms could cut hours from disclosure reviews and evidence handling as the platform is already in commercial use in the sector.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

Keepit ups credit line to USD $90 million for AI push

The refinancing gives the Copenhagen-based software group room to expand enterprise sales and fund AI services built on backup data.

By Sean Mitchell • 4 min read • This month

Stories from Other Regions

Knowledge Management stories

Software-as-a-Service

CMap launches Chat AI tool for professional services

Professional services firms can now query their own data in plain English, with early users already checking cash flow, staffing and overdue invoices.

By Sean Mitchell • 4 min read • Last week