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New Zealand

Knowledge Management Stories - Page 35

Kiwi Stories

Knowledge Management stories

A loyal customer
Small Business

A loyal customer

In New Zealand, small businesses, making up 97.2% of all companies, seek nimble IT solutions for growth, highlighting a vast yet challenging market.

By Staff Writer • 7 min read • Mon, 1st Feb 2010
GeekGirl on best practice and benchmarking
Unified Communications

GeekGirl on best practice and benchmarking

Companies are being encouraged to let their staff create a community of practice (CoP) to drive best practice and innovation in the workplace.

By Staff Writer • 4 min read • Wed, 1st Jul 2009

Global Stories

Knowledge Management stories

Zendesk announcing machine learning-powered knowledge management solution
IT Automation

Zendesk announcing machine learning-powered knowledge management solution

Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.

By Kai Ping Lew • 2 min read • Thu, 4th May 2017
Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report
Customer Relationship Management

Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report

Frost and Sullivan report underscores knowledge management as key in achieving heightened customer satisfaction in the digital age.

By Kai Ping Lew • 2 min read • Thu, 27th Apr 2017
Service with a smile
IT service management

Service with a smile

Organisations facing IT management changes can consolidate their service desk for streamlined support, higher service levels, and reduced costs.

By Staff Writer • 4 min read • Wed, 1st Jul 2009
So you've been asked to do an interview
Knowledge Management

So you've been asked to do an interview

Preparing for an interview? Ensure a compelling reason and clarity on what you aim to say to maintain credibility and interest.

By Staff Writer • 4 min read • Fri, 1st Sep 2006