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Service level agreement (SLA) Stories - Page 3

Global Stories

Service level agreement (SLA) stories

Rimini Street joins GSA Schedule, saving US agencies up to 50%
Robotic Process Automation

Rimini Street joins GSA Schedule, saving US agencies up to 50%

Rimini Street has joined the US GSA Schedule, enabling government agencies to save up to 50% on Oracle, SAP and VMware support services.

By Melvin Hipolito • 3 min read • Fri, 15th Aug 2025
Optimising TCO for data-intensive technologies and applications
Storage

Optimising TCO for data-intensive technologies and applications

Australian data centres, valued at US$6.81 billion in 2024, cut costs and boost efficiency by adopting high-capacity HDDs to manage surging AI and cloud data.

By Stefan Mandl • 3 min read • Wed, 16th Jul 2025
SentinelOne launches Singularity AI SIEM for AWS Marketplace
Semiconductors

SentinelOne launches Singularity AI SIEM for AWS Marketplace

SentinelOne has launched its Singularity AI SIEM on AWS Marketplace, enabling customers to boost threat detection and response with AI-powered security tools.

By Kaleah Salmon • 3 min read • Wed, 18th Jun 2025
HPE unveils new AI-ready switches & WiFi 7 for enterprises
Virtualisation

HPE unveils new AI-ready switches & WiFi 7 for enterprises

HPE unveils new AI-ready CX 10K switches and WiFi 7 access points, boosting enterprise networking performance and security for AI and IoT workloads.

By Sean Mitchell • 4 min read • Thu, 29th May 2025
Arctic Wolf launches Incident360 Retainer for cyber resilience
Ransomware

Arctic Wolf launches Incident360 Retainer for cyber resilience

Arctic Wolf launches Incident360 Retainer, blending proactive readiness with full incident response, promising up to 70% savings on major cyberattack recovery costs.

By Melania Watson • 3 min read • Fri, 16th May 2025
NICE & ServiceNow partner on AI to unify customer service
Customer Relationship Management

NICE & ServiceNow partner on AI to unify customer service

NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.

By Shannon Williams • 4 min read • Thu, 8th May 2025
Checkmarx One brings cloud security tools directly into IDEs
Application Security

Checkmarx One brings cloud security tools directly into IDEs

Checkmarx integrates its Application Security Posture Management into IDEs, enhancing developer experience by streamlining vulnerability management and boosting AppSec efficiency.

By Catherine Knowles • 3 min read • Mon, 28th Apr 2025
Speedcast surpasses sale of 10,000 Starlink kits milestone
Fibre

Speedcast surpasses sale of 10,000 Starlink kits milestone

Speedcast has surpassed the sale of 10,000 Starlink kits, marking a significant milestone in their connectivity solutions for enterprise and maritime sectors.

By Sean Mitchell • 2 min read • Thu, 21st Nov 2024
HPE expands AI capabilities in Aruba Networking Central
Software-as-a-Service

HPE expands AI capabilities in Aruba Networking Central

HPE expands its AI-powered network management solution, HPE Aruba Networking Central, adding new AI capabilities and third-party monitoring integration.

By Imee Dequito • 3 min read • Wed, 25th Sep 2024
UK excels in customer satisfaction & IT service delivery
Unified Communications

UK excels in customer satisfaction & IT service delivery

Freshworks report reveals generative AI impact on UK business performance, boasting of rapid customer response times and high satisfaction scores.

By Shannon Williams • 3 min read • Thu, 9th May 2024
DataStax to boost RAG use cases with NVIDIA integration
Generative AI

DataStax to boost RAG use cases with NVIDIA integration

DataStax is set to enhance retrieval-augmented generation use cases through its new integration with NVIDIA, providing faster and cost-effective AI data solutions.

By Tom Raynel • 3 min read • Thu, 21st Mar 2024

Stories from Other Regions

Service level agreement (SLA) stories

Assurix launches real-time trustmark for MSPs with live checks
Supply Chain

Assurix launches real-time trustmark for MSPs with live checks

Assurix launches a real-time trustmark for MSPs, enabling continuous verification of security and service standards via live operational data integrations.

By Kaleah Salmon • 4 min read • Wed, 8th Oct 2025
Fluent Commerce partners with Intelo.ai to enhance AI logistics
Marketing Technologies

Fluent Commerce partners with Intelo.ai to enhance AI logistics

Fluent Commerce partners with Intelo.ai to integrate AI agents into its order system, boosting efficiency and cutting costs amid rising US tariffs.

By Catherine Knowles • 4 min read • Fri, 15th Aug 2025
Intelo.ai & Fluent Commerce partner to enhance AI order management
Unified Communications

Intelo.ai & Fluent Commerce partner to enhance AI order management

Intelo.ai and Fluent Commerce have partnered to integrate AI agents into order management, boosting efficiency and cutting costs for retailers worldwide.

By Melania Watson • 3 min read • Wed, 13th Aug 2025
Guernsey awards £1.3m IT contract to Apogee for five years
Digital Transformation

Guernsey awards £1.3m IT contract to Apogee for five years

The States of Guernsey has awarded Apogee a £1.3 million per year, five-year contract to supply IT hardware and support under a new multi-vendor model.

By Catherine Knowles • 4 min read • Fri, 18th Jul 2025
Optus slashes Business nbn prices & adds new bundle offers
Small Business

Optus slashes Business nbn prices & adds new bundle offers

Optus cuts prices on new Business nbn plans, adding faster speeds, 4G backup, and bundle discounts to support small businesses and simplify consumer choices.

By Melania Watson • 4 min read • Mon, 7th Jul 2025
Percona announces enterprise support for Valkey users
Hybrid Cloud

Percona announces enterprise support for Valkey users

Percona has unveiled enterprise support for Valkey, an open-source alternative to Redis, following major industry shifts towards restrictive licensing.

By Catherine Knowles • 3 min read • Thu, 6th Feb 2025
Bitera data centre in Jakarta declares operational readiness
Hyperscale

Bitera data centre in Jakarta declares operational readiness

Jakarta's high-tier data centre, Bitera, begins services following successful Level 5 commissioning tests, promising premium reliability, security, and eco-friendly practices.

By Sean Mitchell • 3 min read • Mon, 5th Feb 2024