The Ultimate Guide to Unified Communications

2026 · Kiwi Edition

Also known as UC.

Unified Communications (UC) represents the integration of various communication tools—such as voice, video, messaging, and conferencing—into a single, cohesive platform that enhances collaboration and productivity for businesses of all sizes. As digital transformation accelerates, UC technologies are becoming fundamental to modern workplaces, enabling seamless interactions regardless of location or device.

The stories tagged with "Unified Communications" showcase a dynamic landscape where innovation meets the evolving needs of organizations. From the rise of cloud-based UC solutions that ease deployment and management, to the emphasis on video conferencing and AI-driven customer engagement, the sector reflects a push towards simplicity, mobility, and intelligent integration.

By exploring these narratives, readers can gain insight into how key industry players are shaping the future of communication, the operational benefits and return on investment of adopting UC platforms, and the critical role of unified communication in sectors like contact centers and remote workforces. Whether you are looking to understand the trends affecting your business or seeking practical solutions to enhance communication, this collection provides valuable perspectives and timely developments in Unified Communications.

Kiwi Unified Communications news
Analyst Insights
Infobip launches AgentOS platform, targets agentic AI shift
Gartner · UC · Digital Transformation
4 days ago
iProov report warns of soaring iOS injection attacks
Gartner · UC · Data Protection
Last week
Appspace named Gartner leader in workplace experience
Gartner · UC · SaaS
Last week
Qualtrics named Leader in 2026 Gartner VoC Quadrant
Gartner · UC · Digital Transformation
Last month
Qualtrics named Leader in Gartner Voice of Customer
Gartner · UC · Data Analytics
Last month
Reviews
Hands-on review: Apple iPhone 17e tested and assessed
Mobile gaming
Last month
Hands-on review: Samsung Galaxy A57 5G smartphone
Mobile gaming
Last month
Hands-on review: Samsung Galaxy A17 5G smartphone
Software Updates
Last month
Hands-on review: Dell Pro Plus Wireless Speakerphone
Video conferencing
Wed, 28th Jan 2026
Hands-on review: Yealink WH64 Hybrid Dual UC DECT wireless headset
Bluetooth
Thu, 18th Dec 2025
Hands-on Review: Apple iPhone 17 Pro Max 512GB - Cosmic Orange
Mobile gaming
Mon, 13th Oct 2025
Hands-on Review: iPhone 17 in sage green screams luxury and maturity
5G & Beyond
Mon, 6th Oct 2025
Hands-on Review: OPPO's A5 Pro smartphone
Mobile gaming
Mon, 18th Aug 2025
Hands-on Review: EPOS Impact 1000 headset game-changer for at home setups
Bluetooth
Fri, 30th May 2025
Hands-on Review: EPOS Adapt 660 perfect choice for modern professionals
Wireless headphones
Fri, 30th May 2025
Hands-on Review: Poly Voyager Surround 80 headset brings clarity and comfort
Headphones
Thu, 29th May 2025
Expert columns
Inside Wialon's Partner Challenge: How telematics went off road at Dakar Rally
By Aliaksandr Kuushynau of Wialon
Last month
Don't rule yourself out of a career in STEM
By Lauren Reid of Aquark Technologies
Last month
Female representation in AI is a win-win situation for businesses
By Emma Irwin of Dataiku
Last month
Why "Give to Gain" needs to stop being a women's virtue and start being a business model
By Lizi Sprague of Songue PR
Last month
This International Women's Day, lean on proof (of skill, of impact and of potential)
By Sarah Noe-Danzl of Skillable
Last month
International Women's Day: Expanding access, accelerating progress
By Shanthi Rajan of Linarc
Last month
Closing the gender digital divide: Why women's voices must shape connectivity policy
By Jeanette Whyte of GSMA APAC
Last month
Knowledge equity in the age of AI: Moving from gatekeeper to orchestrator
By Kylie Harker of SQiBLE
Last month
AI-era contact centres become strategic CX data hubs
By Martyn Riddle of Verint APAC
Last month
Great leaders don't have All the Answers - They Ask The Right Questions
By Kellie Rigg of OMIO Group
Last month
What actually makes partnerships work (beyond the handshake)
By Jen Roche of Quickli
Last month
How Lean AI may be creating new pathways or opportunities for women in logistics
By Gabby Wilson of C.H. Robinson
Last month
Automate the tasks, elevate leaders: The case for human-centered AI
By Afshaan Jiwaji of Jiwaji Law
Last month
Give to gain: Why mentoring is a leadership responsibility in tech
By Wendy Johnstone of Sinch
Last month
Beyond technology: How leadership drives contact centre performance
By Ed Creasey of Calabrio
Mon, 23rd Feb 2026
Interviews
Scale By Avec says strategic hiring is the key in the age of AI
Discussing Collaboration
Last month
Zetifi's connectivity solutions drive fleet and worker safety
Discussing Bluetooth
Last month
Smart Communications pursues trusted AI for customers
Discussing Government
Last month
Exclusive: Edifier outlines next phase of global audio strategy
Discussing Headphones
Tue, 10th Feb 2026
Exclusive: AWS outlines agentic AI strategy for enterprises
Discussing Productivity
Thu, 18th Dec 2025
Recent news
HiDock launches P1 AI voice recorder with HiNotes 3.0
About Bluetooth
Yesterday
Equinix launches Fabric Intelligence for AI networks
About Firewalls
Yesterday
Exclaimer links Workday to email signatures & meetings
About Video conferencing
Yesterday
Jabra launches Evolve3 headsets & room kit in Singapore
About Bluetooth
Yesterday
Twilio launches embeddable Flex contact centre for apps
About Business Intelligence
Yesterday
Rue Gilt Groupe plugs Riskified into Zendesk to curb fraud
About Customer Relationship Management
2 days ago
Former Black Basta affiliates target executives in Teams
About Data breach
2 days ago
VQ adds advanced conferencing controls in version 4.8
About Cloud Services
2 days ago
Aryza acquires Umbrella Tech in AI collections push
About Software-as-a-Service
2 days ago
Equinix launches Fabric Intelligence for AI networking
About Network Infrastructure
3 days ago
Scotiabank launches Scotia Intelligence for bank-wide AI
About Contact Centre
3 days ago
Tollring unveils AI tools for customer conversation analysis
About Business Intelligence
3 days ago
Dayshape teams with Microsoft on AI staffing tools
About Customer Relationship Management
3 days ago
8x8 launches AI Studio for customer experience agents
About Software-as-a-Service
3 days ago
Wireless Broadband Alliance sets Wi-Fi security rules
About Firewalls
3 days ago
Job moves
Zoom appoints Frank Skiffington to lead ANZ growth
Move at Cogent
5 days ago
Synthflow appoints Matt Alexander as Channel Chief
Move at Ericsson
Last week
Workiva appoints Kristen Pimpini to lead APJ growth
Move at Twilio
Last month
Quiq hires Jen Grant as CMO to drive scaled AI agents
Move at Google
Last month
Zendesk names Craig Flower COO to drive AI first shift
Move at HP
Wed, 4th Feb 2026
Veeam appoints new leaders to drive data resilience push
Move at Microsoft
Wed, 28th Jan 2026
Adobe names Lucius DiPhillips CIO to drive AI focus
Move at PayPal
Wed, 21st Jan 2026
JFrog names Genefa Murphy CMO to drive AI era growth
Move at HP
Tue, 6th Jan 2026
NiCE appoints Arun Chandra as COO to lead AI-first operations
Move at HP
Wed, 19th Nov 2025
Jason Disborough named Chief Commercial Officer for Aon Pacific
Move at Aon
Tue, 18th Nov 2025
Top players
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