The Ultimate Guide to Unified Communications
A curated Kiwi edition of TechDay news, analysis, interviews, reviews, job moves, and related resources for Unified Communications (UC).
What to know about Unified Communications
Unified Communications (UC) represents the integration of various communication tools—such as voice, video, messaging, and conferencing—into a single, cohesive platform that enhances collaboration and productivity for businesses of all sizes. As digital transformation accelerates, UC technologies are becoming fundamental to modern workplaces, enabling seamless interactions regardless of location or device.
The stories tagged with "Unified Communications" showcase a dynamic landscape where innovation meets the evolving needs of organizations. From the rise of cloud-based UC solutions that ease deployment and management, to the emphasis on video conferencing and AI-driven customer engagement, the sector reflects a push towards simplicity, mobility, and intelligent integration.
By exploring these narratives, readers can gain insight into how key industry players are shaping the future of communication, the operational benefits and return on investment of adopting UC platforms, and the critical role of unified communication in sectors like contact centers and remote workforces. Whether you are looking to understand the trends affecting your business or seeking practical solutions to enhance communication, this collection provides valuable perspectives and timely developments in Unified Communications.
Kiwi Unified Communications News
Regional stories with direct local relevance
Microsoft says NZ contribution hits NZ$9.4bn in FY25
Microsoft's latest New Zealand impact report says its tech drove NZD $3.4 billion in productivity gains, with AI adoption spreading fast across sectors.
One NZ readies satellite texts as Cyclone Vaianu nears
One NZ on alert as Cyclone Vaianu threatens outages, with satellite texting ready for compatible phones if mobile coverage fails.
Tuanz warns New Zealand of widening digital safety gaps
Tuanz marks 40 years by calling for a national rethink on AI, school digital skills and internet access as online harm and coverage gaps widen.
One NZ ends 2G and 3G network services across New Zealand
One NZ has switched off its 2G and 3G networks nationwide, freeing spectrum for faster 4G and 5G and leaving holdouts needing new phones.
2degrees, Bunnings team up on tradie telco, energy deals
2degrees and Bunnings Trade join forces to offer PowerPass tradies discounted mobile, broadband and electricity deals across New Zealand.
Vetta Group merges multiple tech brands under single name
New Zealand tech provider Vetta Group is unifying its brands under a single identity by 2026, aiming to streamline customer engagement.
Analyst Insights
Research and market analysis connected to Unified Communications
Data centre market set to hit USD $1.08 trillion by 2034
Sinch named leader in IDC communications platform study
Infobip launches AgentOS platform, targets agentic AI shift
iProov report warns of soaring iOS injection attacks
Appspace named Gartner leader in workplace experience
Featured News
'Self-learning' AI big boon for Qualtrics' CX
Qualtrics says AI is helping businesses cut churn, boost revenue and uncover richer customer feedback by analysing calls and surveys.
Google sees retail success with agentic commerce push
Google's Gemini enterprise suite is live in retail at Bunnings, uniting search, service and sales with AI agents and UCP support.
Exclusive: Grafana Lab's Jen Villa on targeting the AI observability gap
Grafana Labs unveils new AI observability and CLI tools as enterprises grapple with monitoring and controlling production AI systems at GrafanaCON 2026.
Scale By Avec says strategic hiring is the key in the age of AI
Scale By Avec urges firms to rethink hiring in AI era, backing training, human skills and entry-level pathways over headcount cuts.
Zetifi's connectivity solutions drive fleet and worker safety
Wagga Wagga-based Zetifi blends smart antennas, AI cameras and APIs to keep remote fleets connected while quietly boosting worker safety.
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Smart Communications pursues trusted AI for customers
Smart Communications helps organisations in regulated industries face down communication challenges every day.
Exclusive: Edifier outlines next phase of global audio strategy
Edifier charts next phase of global audio push, targeting hybrid workers with HDMI eARC speakers, studio monitors and planar earbuds.
Reviews
Hands-on review: Dynabook Z40L-N business laptop
Hands-on review: Apple iPhone 17e tested and assessed
Hands-on review: Samsung Galaxy A57 5G smartphone
Hands-on review: Samsung Galaxy A17 5G smartphone
Hands-on review: Dell Pro Plus Wireless Speakerphone
Hands-on review: Yealink WH64 Hybrid Dual UC DECT wireless headset
Hands-on Review: Apple iPhone 17 Pro Max 512GB - Cosmic Orange
Hands-on Review: iPhone 17 in sage green screams luxury and maturity
Hands-on Review: OPPO's A5 Pro smartphone
Expert Columns
Inside Wialon's Partner Challenge: How telematics went off road at Dakar Rally
Don't rule yourself out of a career in STEM
Female representation in AI is a win-win situation for businesses
Why "Give to Gain" needs to stop being a women's virtue and start being a business model
This International Women's Day, lean on proof (of skill, of impact and of potential)
International Women's Day: Expanding access, accelerating progress
Closing the gender digital divide: Why women's voices must shape connectivity policy
Knowledge equity in the age of AI: Moving from gatekeeper to orchestrator
AI-era contact centres become strategic CX data hubs
Great leaders don't have All the Answers - They Ask The Right Questions
Interviews
Interviews and video coverage from the networkRecent Unified Communications News
Auckland, Northland most at risk in NZ resilience index
Auckland and Northland top a new index of New Zealand's most fragile infrastructure, as experts urge maintenance-first spending on resilience.
TUANZ partners with Recycle A Device to bridge divide
TUANZ has teamed with Recycle A Device to supply refurbished laptops to students, targeting New Zealand's growing digital divide in 2026.
Optic Security & NZ partners named as global OSPA finalists
Optic Security Group and New Zealand partners have been named finalists in three Global OSPA categories, highlighting Kiwi security talent.
One NZ adds satellite data & WhatsApp calling service
One NZ extends Starlink-powered satellite service with limited data apps and WhatsApp calling for eligible phones beyond mobile coverage.
One NZ sees festive mobile data & satellite use surge
One NZ logs 17.4% New Year mobile data spike and 50% holiday satellite user jump as Kiwis head off-grid and demand always-on coverage.
US company Bourns tries to take over New Zealand chip maker Rakon
US firm Bourns launches NZD $356m bid for loss‑making Rakon, offering NZD $1.55 a share and locking up 41% of the chip maker's stock.
Devoli marks record fifth year in Deloitte growth index
Devoli becomes first to appear five years running in Deloitte New Zealand's Masters of Growth Index, capping a 478% revenue surge.
Why resilience won't future-proof our supply chains
Resilience is no longer enough: businesses must build anti-fragile, digitally enabled supply chains that thrive amid constant disruption.
2degrees begins phased 3G shutdown across rural NZ
2degrees has begun shutting down 3G on around 100 rural NZ sites, urging remaining users of older devices to upgrade to 4G or 5G.
NZTech rebrands as Tech New Zealand, uniting groups
NZTech has rebranded as Tech New Zealand, uniting 16 tech Communities and the wider Tech Alliance under one national ecosystem voice.
Datacom transforms Wellington HQ with Logitech for hybrid work
Datacom has revamped its Wellington HQ with Logitech tech, creating hybrid workspaces that boost collaboration and support diverse working styles.
Virsae & VOSS join forces to boost AI for workplace analytics
Virsae and VOSS have partnered to enhance AI-driven workplace analytics, combining expertise to boost collaboration and customer experience across major platforms.
The Power of Proximity Why established tech firms thrive in innovative communities
Established tech firms thrive in innovation hubs like Silicon Valley and New Zealand's Waikato by accessing fresh ideas, talent, and collaboration opportunities.
OpenAI brings group chat feature to Kiwi ChatGPT users
OpenAI has introduced a group chat feature in ChatGPT for up to 20 users, enabling shared collaboration in New Zealand, Japan, South Korea, and Taiwan.
Softsource acquires Network Edge to expand NZ ICT services
Softsource has expanded its New Zealand ICT footprint by acquiring Network Edge, boosting its services and presence across all major metropolitan centres.
Kordia to deliver Dialpad's AI-powered contact centres locally
Kordia is now a Managed Services Partner to deliver Dialpad's AI-powered contact centre solutions in New Zealand, enhancing local support and customer engagement.
NZTA streamlines road safety camera management with new cloud system
NZTA and Verra Mobility launched a cloud-based system to enhance road safety camera incident processing, improving enforcement and supporting safer roads in New Zealand.
Shure IntelliMix Room Kit IMXRK30: The Smarter Way to Conference
NSL offers the Shure IntelliMix Room Kit IMXRK30, a complete, scalable AV conferencing solution designed for seamless hybrid meetings in any workspace.
Industry leaders urge blockchain policy to protect NZ GDP future
Industry leaders warn New Zealand faces losing billions in GDP unless government acts to develop clear blockchain policy and regulatory frameworks.
Andrew Crawford joins Digital Island as General Manager of Business Development
Andrew Crawford joins Digital Island as General Manager of Business Development to drive growth and AI-enabled customer solutions from September 2025.
Job Moves
Andrew Crawford joins Digital Island as General Manager of Business Development
Gallagher Security appoints new Business Manager in NZ
Shannon Harris appointed HP New Zealand Managing Director
Jelena Lawton joins One NZ as enterprise mobility lead
One New Zealand appoints Kieran Byrne as new CTO
Will Graham appointed General Manager at One New Zealand
2degrees appoints Emma-Kate Greer as new Chief Customer Officer
Kordia appoints Glen White as Executive GM of Cyber Security
Kordia appoints Emily Reeve as Executive General Manager of Legal & Risk
