eCommerceNews New Zealand - Technology news for digital commerce decision-makers
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Customer data stories - Page 2

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Storeganise launches AI connector for self-storage data

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saas
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data analytics
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digital transformation
Storeganise unveils an AI Connector linking self-storage systems to tools like ChatGPT, letting operators query live data in plain English.
Eagle eye

Points, personalisation and innovation: How industry leaders are redefining loyalty

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data analytics
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digital transformation
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cx
AI is turning loyalty members into “segments of one”, as Asia Pacific leaders shift from flashy tech to invisible, always-relevant rewards.
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Broot.ai adds Vonage voice APIs for in-app CRM calling

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crm
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Broot.ai has embedded Vonage voice APIs into its CRM, enabling one-click in-app calling, local numbers and unified activity tracking for teams.
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BloodHound expands identity attack path mapping reach

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data protection
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encryption
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pam
SpecterOps broadens BloodHound Enterprise to map identity attack paths across Okta, GitHub and Jamf-managed Macs in hybrid environments.
Jonathaan reeve

Changing customer loyalty landscape: Here's what retail leaders need to know

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data analytics
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cx
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martech
Retail leaders are racing to turn data, AI and retail media into performance engines, reshaping how customer loyalty will work by 2026.
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Qualtrics unveils AI tools to fix customer issues fast

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uc
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data analytics
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digital transformation
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
Greg brown

From complexity to clarity: Why eCommerce needs clean customer data

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data protection
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digital transformation
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cx
In eCommerce, clean verified customer address data is now essential to cut costs, stop fraud and keep shoppers loyal worldwide.
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New Zealand Loyalty Association launches with national study

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crm
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cx
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martech
New Zealand Loyalty Association debuts to unite brands and launches nation's most comprehensive loyalty study ahead of 2026 summit.
Danica bellchambers

Dentsu ANZ appoints Danica Bellchambers to lead AI

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data analytics
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digital transformation
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cx
Dentsu ANZ names Danica Bellchambers Chief Data & Technology Officer to unify data, tech and AI across media, creative and CX teams.
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OpenAI drops ChatGPT checkout to pursue agent vision

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martech
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commerce systems
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supply chain
OpenAI abandons in-chat checkout for ChatGPT, pivoting to web‑navigating shopping agents and referral-led partnerships with retailers.
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AI agents drive surge in cyber threats & extortion

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malware
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data protection
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ransomware
AI agents are fuelling a new wave of cyber risk, as criminals weaponise automation to speed up ransomware and sharpen extortion tactics.
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Melissa podcast probes data quality, risk & identity

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data analytics
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digital transformation
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cx
Data specialist Melissa debuts a podcast probing how flawed customer and identity data fuels risk, fraud and compliance headaches.
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Salesforce unveils Agentforce AI-powered contact centre

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crm
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data analytics
Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.
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Cyber attacks stay near record high as GenAI risks grow

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edutech
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firewalls
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data protection
Global cyber attacks hover near record highs as unchecked workplace GenAI use exposes sensitive data in one in 31 corporate prompts.
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Shopify, Klaviyo deepen tie-up for global eCommerce

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crm
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digital transformation
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Shopify and Klaviyo deepen their partnership with a new integration to power more localised, cross-border eCommerce for global brands.
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NZ small businesses embrace AI but struggle to scale use

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digital transformation
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cx
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martech
Over half of SMEs in New Zealand now use AI, but most still lack training and strategy to turn experiments into real productivity gains.
Corporate worker inbox overwhelmed by similar suspicious emails

Dell email mixes payment-style header with promos

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malware
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network infrastructure
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cx
Dell draws scrutiny after a promo email mimics a payment remittance notice, blurring lines between marketing, transactions and phishing risks.
Laura fox 1

Trust, transformation and the women leading modern client partnerships

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crm
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digital transformation
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Women in client leadership are quietly transforming creative-tech partnerships, aligning innovation with trust, governance and measurable growth.
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Tamr doubles SaaS revenue as AI drives data mastering

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uc
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data analytics
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digital transformation
Tamr's direct SaaS revenue surges 102% as enterprises embrace AI-driven data mastering to underpin production-ready AI deployments.
Monica ohara 2

The future of marketing is built on open data infrastructure

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data analytics
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cx
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martech
Marketing's future belongs to teams that master open, unified data infrastructure instead of guessing through disconnected systems.