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Customer service Stories - Page 46

Kiwi Stories

Customer service stories

Networks down but trust up: How to communicate when outages hit
Customer Experience

Networks down but trust up: How to communicate when outages hit

When network outages occur, effective communication becomes crucial; organisations must act swiftly to reassure customers and preserve trust.

By Mark Devlin • 6 min read • Tue, 18th Feb 2025

Global Stories

Customer service stories

Marcura enhances services with AI integration for maritime
Data Analytics

Marcura enhances services with AI integration for maritime

Marcura has unveiled a comprehensive upgrade to its services, integrating AI-powered automation to enhance efficiency in the maritime sector.

By Shannon Williams • 3 min read • Fri, 21st Feb 2025
Survey shows outdated tech frustrates UK & US consumers
Digital Transformation

Survey shows outdated tech frustrates UK & US consumers

A YouGov survey reveals growing dissatisfaction with customer service in the US and UK, as 69% of consumers blame outdated technology for their frustrations.

By Melania Watson • 3 min read • Wed, 19th Feb 2025
CDC secures AUD $17 billion valuation in ownership deal
EduTech

CDC secures AUD $17 billion valuation in ownership deal

A landmark ownership deal has secured CDC's AUD $17 billion valuation, ensuring its sovereign status while enabling significant growth in data centre operations.

By Sean Mitchell • 3 min read • Tue, 18th Feb 2025
Anthropic launches Claude 3.5 Sonnet on AWS Bedrock
Generative AI

Anthropic launches Claude 3.5 Sonnet on AWS Bedrock

Anthropic has launched its Claude 3.5 Sonnet model on Amazon Bedrock in Sydney, assisting Australian organisations in advancing their AI capabilities.

By Sean Mitchell • 3 min read • Fri, 14th Feb 2025
Pegasystems unveils new AI-enhancing Pega Agent Experience
Digital Transformation

Pegasystems unveils new AI-enhancing Pega Agent Experience

Pegasystems has launched the Pega Agent Experience, a suite of API capabilities aimed at enhancing AI agents' efficiency in automation and orchestration.

By Kaleah Salmon • 3 min read • Fri, 14th Feb 2025
Oracle NetSuite unveils AI tools for Australia, NZ firms
Human Capital Management

Oracle NetSuite unveils AI tools for Australia, NZ firms

Oracle NetSuite has unveiled new generative AI features aimed at boosting operational efficiency for businesses across Australia and New Zealand.

By Catherine Knowles • 2 min read • Thu, 13th Feb 2025
AI revolutionises customer service in Australia by 2025
Customer Experience

AI revolutionises customer service in Australia by 2025

Zendesk's report reveals that 57% of Australian consumers prefer AI interactions with human traits, signalling a major shift in customer service expectations driven by technology.

By Sean Mitchell • 3 min read • Wed, 12th Feb 2025
Exclusive: Babeltext aims to break language barriers in global messaging
Marketing Technologies

Exclusive: Babeltext aims to break language barriers in global messaging

Babeltext launches an AI-driven messaging platform aimed at breaking language barriers, enabling real-time communication in 195 languages for global users.

By Melania Watson • 5 min read • Wed, 12th Feb 2025
WatchGuard joins AWS ISV Accelerate Program for growth
Firewalls

WatchGuard joins AWS ISV Accelerate Program for growth

WatchGuard Technologies has joined the Amazon Web Services ISV Accelerate Program to enhance its global cybersecurity offerings via the AWS Marketplace.

By Sean Mitchell • 2 min read • Tue, 11th Feb 2025
HubSpot opens first Australian data centre in Sydney
Digital Transformation

HubSpot opens first Australian data centre in Sydney

HubSpot has launched its first data centre in Australia, enabling local businesses to enhance performance and data sovereignty while meeting compliance needs.

By Shannon Williams • 2 min read • Thu, 6th Feb 2025
Freshworks appoints Subramanian to lead product management
Customer Relationship Management

Freshworks appoints Subramanian to lead product management

Freshworks has appointed Venki Subramanian as Senior Vice President of Product Management for Customer Experience, aiming to enhance its offerings for over 68,000 clients.

By Imee Dequito • 3 min read • Wed, 5th Feb 2025

Stories from Other Regions

Customer service stories

Teleperformance launches Cloud Campus for remote security
Data Protection

Teleperformance launches Cloud Campus for remote security

With cyber attacks hitting Australian firms every six minutes, Teleperformance unveils Cloud Campus to bolster data security for remote workforces.

By Shannon Williams • 3 min read • Fri, 21st Feb 2025
Long wait times & vague answers frustrate UK customers
Customer Experience

Long wait times & vague answers frustrate UK customers

Research by Cirrus reveals long wait times and vague responses in UK customer service provoke discontent, with older customers demanding faster resolutions.

By Shannon Williams • 3 min read • Wed, 19th Feb 2025
UK faces critical AI skills gap as firms struggle to adapt
Digital Transformation

UK faces critical AI skills gap as firms struggle to adapt

A recent study by Gigged.AI reveals a critical AI skills gap in the UK, warning that government policies hinder recruitment essential for future growth.

By Catherine Knowles • 4 min read • Thu, 13th Feb 2025
Monday.com unveils AI strategy to revolutionise workflows
Customer Relationship Management

Monday.com unveils AI strategy to revolutionise workflows

monday.com has unveiled its ambitious AI Vision, set to integrate artificial intelligence across its products by 2025, aiding businesses in their digital transformation.

By Melania Watson • 3 min read • Tue, 11th Feb 2025
Technology boosts growth in Australian hospitality sector
Clean technologies

Technology boosts growth in Australian hospitality sector

Technology is transforming the Australian hospitality sector, with a report revealing 47% of operators find it boosts efficiency amid rising costs.

By Melania Watson • 3 min read • Tue, 11th Feb 2025