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Customer service Stories - Page 50

Kiwi Stories

Customer service stories

HCLTech partners with Tasman District for digital upgrade
Digital Transformation

HCLTech partners with Tasman District for digital upgrade

HCLTech will assist Tasman District Council in New Zealand with its Digital Innovation Programme to enhance online interactions for residents and staff.

By Imee Dequito • 2 min read • Thu, 7th Nov 2024
NICE launches AI-powered CXone Mpower SmartSpeak tool
Unified Communications

NICE launches AI-powered CXone Mpower SmartSpeak tool

NICE has launched CXone Mpower SmartSpeak, an AI-driven solution aiming to eliminate language barriers and enhance global communication.

By Melania Watson • 2 min read • Thu, 7th Nov 2024
FUJIFILM Business Innovation NZ wins Partner of the Year
Digital Transformation

FUJIFILM Business Innovation NZ wins Partner of the Year

FUJIFILM Business Innovation New Zealand has been awarded 'Partner of the Year' at the 2024 Esker Impact Awards for a decade of transformative automation support.

By Melania Watson • 3 min read • Tue, 5th Nov 2024

Global Stories

Customer service stories

Sinch earns Tier One for A2P SMS excellence in ROCCO report
Artificial Intelligence

Sinch earns Tier One for A2P SMS excellence in ROCCO report

Sinch has been awarded a Tier One ranking in the ROCCO 2024 A2P SMS Market Impact Reports for its excellence in customer communications technology.

By Melania Watson • 2 min read • Tue, 19th Nov 2024
Banks lead industries in adoption of generative AI technology
Risk & Compliance

Banks lead industries in adoption of generative AI technology

A report reveals that 60% of banking leaders are integrating generative AI technology into operations, outpacing other sectors in adoption rates.

By Shannon Williams • 4 min read • Tue, 19th Nov 2024
Zendesk unveils AI Dynamic Pricing Plan for flexibility
Customer Experience

Zendesk unveils AI Dynamic Pricing Plan for flexibility

Zendesk unveils its AI Dynamic Pricing Plan, enabling businesses to flexibly invest in AI and automation to meet evolving service needs.

By Kaleah Salmon • 3 min read • Fri, 15th Nov 2024
Mitel & Talkative enhance AI capabilities in call centres
Customer Experience

Mitel & Talkative enhance AI capabilities in call centres

Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.

By Catherine Knowles • 3 min read • Fri, 15th Nov 2024
Contact centres in 2025: Balancing AI with human empathy
Unified Communications

Contact centres in 2025: Balancing AI with human empathy

The contact centre industry is poised for transformation in 2025, with a predicted rise in demand for human interaction as consumer preferences shift.

By Catherine Knowles • 4 min read • Thu, 14th Nov 2024
Zendesk unveils AI dynamic pricing for flexible integration
Customer Experience

Zendesk unveils AI dynamic pricing for flexible integration

Zendesk has launched a pioneering AI Dynamic Pricing Plan, allowing businesses to flexibly integrate AI and human agents, enhancing customer service strategies.

By Imee Dequito • 3 min read • Tue, 12th Nov 2024
Australian employers prioritise basic over advanced digital skills
Digital Transformation

Australian employers prioritise basic over advanced digital skills

A new Indeed analysis reveals that 11.6% of Australian job postings prioritise basic digital skills, overshadowing AI expertise at just 2.2%.

By Shannon Williams • 3 min read • Tue, 5th Nov 2024
Salesforce unveils Agentforce to revolutionise AI agents
Customer Experience

Salesforce unveils Agentforce to revolutionise AI agents

Salesforce has unveiled Agentforce, a groundbreaking AI platform enabling businesses to deploy autonomous agents for enhanced efficiency and customer satisfaction.

By Kaleah Salmon • 4 min read • Tue, 5th Nov 2024

Stories from Other Regions

Customer service stories

Australian firms risk $71 billion due to poor service
Customer Experience

Australian firms risk $71 billion due to poor service

Qualtrics' study reveals Australian businesses risk losing AUD $3.8 billion in sales this holiday season due to poor customer experiences, stressing urgent improvements.

By Melania Watson • 3 min read • Tue, 19th Nov 2024
Australian telecom complaints reach record low levels
Unified Communications

Australian telecom complaints reach record low levels

Complaints to Australian telecoms have plummeted to record lows, averaging just 2.7 per 10,000 services, signalling improved customer satisfaction.

By Melania Watson • 2 min read • Thu, 14th Nov 2024
Peak Insight appoints new CEO & GM of sales in Australia
Customer Experience

Peak Insight appoints new CEO & GM of sales in Australia

Peak Insight has appointed Stefano Pesic as CEO and Steven Kruize as General Manager of Sales to enhance its strategy and customer service in Australia.

By Imee Dequito • 3 min read • Tue, 12th Nov 2024
Royal Holloway partners with IPI for Clearing support
Unified Communications

Royal Holloway partners with IPI for Clearing support

IPI is collaborating with Royal Holloway, University of London, to bolster its Contact Centre during the crucial Clearing and Confirmation period.

By Catherine Knowles • 3 min read • Thu, 7th Nov 2024
AI chatbots in Australia need human touch for empathy
Customer Experience

AI chatbots in Australia need human touch for empathy

Australian firms are increasingly using AI chatbots for customer service, but experts warn that technology lacks the emotional intelligence of human agents.

By Shannon Williams • 3 min read • Thu, 7th Nov 2024
Sovereign Cloud rebrands to AUCyber, launching AUCloud
Private Cloud

Sovereign Cloud rebrands to AUCyber, launching AUCloud

Sovereign Cloud has rebranded to AUCyber, launching AUCloud and AUCyber to meet Australia's evolving digital and security needs.

By Kaleah Salmon • 2 min read • Fri, 1st Nov 2024