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Customer service Stories - Page 48

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Customer service stories

Vapi secures USD $20 million for AI voice agent expansion
Customer service

Vapi secures USD $20 million for AI voice agent expansion

Voice AI platform Vapi secures USD $20 million in Series A funding, aiming to enhance its voice agent deployment across diverse industries.

By Melania Watson • 3 min read • Fri, 13th Dec 2024
Combilift boosts efficiency with AI-powered Infor SyteLine
Manufacturing

Combilift boosts efficiency with AI-powered Infor SyteLine

Global forklift manufacturer Combilift has boosted efficiency and revenue following the implementation of Infor SyteLine, resulting in a 30% revenue increase.

By Catherine Knowles • 3 min read • Thu, 12th Dec 2024
Pegasystems launches AI-enhanced solution for bank disputes
Generative AI

Pegasystems launches AI-enhanced solution for bank disputes

Pegasystems has launched enhanced generative AI and automation tools in Pega Smart Dispute to help banks manage rising payment dispute volumes efficiently.

By Melania Watson • 3 min read • Thu, 12th Dec 2024
Pegasystems unveils AI-driven Pega Smart Investigate update
Robotic Process Automation

Pegasystems unveils AI-driven Pega Smart Investigate update

Pegasystems has unveiled the latest Pega Smart Investigate Enterprise Edition, enhancing banks' capabilities in processing payment exceptions with AI automation.

By Melania Watson • 3 min read • Thu, 12th Dec 2024
OutSystems leaders predict AI trends & challenges by 2025
Digital Transformation

OutSystems leaders predict AI trends & challenges by 2025

Executives at OutSystems predict that by 2025, AI will revolutionise customer service, but emphasise data quality as crucial for transformation.

By Shannon Williams • 3 min read • Thu, 12th Dec 2024
Suncorp partners with Microsoft to harness AI & cloud tech
Customer Experience

Suncorp partners with Microsoft to harness AI & cloud tech

Suncorp has partnered with Microsoft for five years to enhance AI and cloud technology across its operations, aiming to improve efficiency and customer service.

By Catherine Knowles • 3 min read • Wed, 11th Dec 2024
Zendesk appoints Shashi Upadhyay as AI strategy leader
Data Analytics

Zendesk appoints Shashi Upadhyay as AI strategy leader

Zendesk has appointed Shashi Upadhyay as its new President of Product, Engineering, and AI, charged with driving growth in customer and employee services.

By Imee Dequito • 2 min read • Wed, 11th Dec 2024
Australian report shows shift to AI in customer service
Unified Communications

Australian report shows shift to AI in customer service

Kore.ai's latest reports reveal Australians are embracing AI in customer service, prioritising advanced technology over pay and valuing efficiency and accuracy.

By Sean Mitchell • 3 min read • Mon, 9th Dec 2024
Optus & NICE upgrade Great Southern Bank call centres
Unified Communications

Optus & NICE upgrade Great Southern Bank call centres

Optus and NICE have launched a new contact centre system at Great Southern Bank, cutting customer wait times to just 30 seconds for 80% of calls.

By Catherine Knowles • 3 min read • Thu, 5th Dec 2024
NICE CXone platform sees 80% increase in interactions
Unified Communications

NICE CXone platform sees 80% increase in interactions

NICE's CXone MPower platform saw an 80% rise in automated customer interactions over Black Friday and Cyber Monday, reflecting a growing reliance on automation.

By Imee Dequito • 2 min read • Thu, 5th Dec 2024
Integrity360 acquires Adsigo to expand DACH region presence
Semiconductors

Integrity360 acquires Adsigo to expand DACH region presence

Integrity360 has acquired Adsigo, a cyber security firm, aiming to enhance its presence in the DACH region and eventually exceed EUR 135 million in revenues.

By Sean Mitchell • 3 min read • Thu, 5th Dec 2024
Enhancing customer service through AI-powered personalisation
Data Analytics

Enhancing customer service through AI-powered personalisation

As 71% of consumers now demand personalised interactions, brands must embrace AI to enhance customer service and foster deeper connections.

By Emily Bristow • 7 min read • Wed, 4th Dec 2024

Stories from Other Regions

Customer service stories

UK employees increasingly favour AI in the workplace
Human Capital Management

UK employees increasingly favour AI in the workplace

A Freshworks survey reveals that nearly half of UK employees would consider job changes for better AI integration, highlighting its workplace importance.

By Melania Watson • 2 min read • Tue, 17th Dec 2024
Australian energy firms face data challenges despite digital tools
Data Fabric

Australian energy firms face data challenges despite digital tools

Research by Appian shows that despite digital adoption, 78% of Australian energy firms struggle with data accessibility, risking operational efficiency.

By Sean Mitchell • 3 min read • Thu, 12th Dec 2024
Qantas renews distribution agreement with Sabre
Customer service

Qantas renews distribution agreement with Sabre

Qantas has renewed its global distribution deal with Sabre, enhancing access to its services for travel agencies worldwide.

By Kaleah Salmon • 2 min read • Wed, 11th Dec 2024
Uber Direct partners with Grozeo for rapid delivery service
Clean technologies

Uber Direct partners with Grozeo for rapid delivery service

Uber Direct has teamed up with Grozeo to offer small and medium retailers rapid delivery services, enabling faster item delivery within two hours.

By Sean Mitchell • 2 min read • Tue, 10th Dec 2024
Kao Data & CBRE partner for data centre management
Firewalls

Kao Data & CBRE partner for data centre management

Kao Data has appointed CBRE to manage its facilities across Europe, enhancing operational efficiency and support for its expanding data centre portfolio.

By Catherine Knowles • 3 min read • Thu, 5th Dec 2024