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Customer service Stories - Page 49

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Responsible AI: Managing ethical and regulatory risks while using AI to accelerate growth
Physical Security

Responsible AI: Managing ethical and regulatory risks while using AI to accelerate growth

AI is projected to boost Australia's economy by 40% and add AUD $600 billion by 2030, yet concerns over data privacy and ethical risks are rising.

By Shreshta Shyamsundar • 4 min read • Tue, 3rd Dec 2024
Granicus honours Aussie & Kiwi digital government leaders
Digital Transformation

Granicus honours Aussie & Kiwi digital government leaders

Granicus has revealed its 2024 Digital Government Awards winners in Australia and New Zealand, celebrating innovative public sector digital advancements.

By Melania Watson • 3 min read • Wed, 27th Nov 2024
Babeltext transforms global messaging with 135-language tool
EduTech

Babeltext transforms global messaging with 135-language tool

Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024
NetApp recognises top partners in Australia & New Zealand
Storage

NetApp recognises top partners in Australia & New Zealand

NetApp has celebrated its Partner Award Winners for FY24 in Australia and New Zealand, recognising excellence in customer service and IT solutions.

By Melania Watson • 3 min read • Fri, 22nd Nov 2024
Zendesk report reveals CX benefits of adopting AI in APAC
Digital Transformation

Zendesk report reveals CX benefits of adopting AI in APAC

A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.

By Shannon Williams • 4 min read • Fri, 22nd Nov 2024
How organisations can upgrade an ERP system that's no longer working for the business
Enterprise Resource Planning

How organisations can upgrade an ERP system that's no longer working for the business

Outdated ERP systems hinder businesses, causing inefficiencies and slow growth; upgrading to tailored, cloud-based solutions can enhance performance.

By Josh McHugh-Cullen • 3 min read • Thu, 21st Nov 2024
UK firms risk GBP £4.5bn losses due to poor service
Customer Experience

UK firms risk GBP £4.5bn losses due to poor service

UK businesses could face losses of up to GBP £4.5 billion during the holiday season due to inadequate customer service, new research by Qualtrics reveals.

By Sean Mitchell • 3 min read • Wed, 20th Nov 2024

Stories from Other Regions

Customer service stories

Commonwealth Bank uses AI to enhance customer service
Customer Relationship Management

Commonwealth Bank uses AI to enhance customer service

Commonwealth Bank of Australia is leveraging AI to improve customer service, reducing scam losses by 50%, fraud by 30%, and call wait times by 40%.

By Kaleah Salmon • 2 min read • Fri, 29th Nov 2024
UK employees lead Europe in AI workplace adoption
Human Capital Management

UK employees lead Europe in AI workplace adoption

UK employees lead Europe in workplace AI adoption, with 25% using AI daily and trust in the tools steadily rising.

By Melania Watson • 3 min read • Fri, 29th Nov 2024
AI could be key to restoring consumer trust in Singapore
Customer Experience

AI could be key to restoring consumer trust in Singapore

A Salesforce report reveals a significant drop in consumer trust among Singaporeans, with 75% of respondents seeking more consistent interactions and AI solutions.

By Shannon Williams • 3 min read • Thu, 28th Nov 2024
AI & IT systems crucial for retail success on Black Friday
Digital Transformation

AI & IT systems crucial for retail success on Black Friday

As Black Friday looms, retailers face the dual challenge of IT resilience and consumer trust in AI, with only 10% of UK shoppers keen to use AI tools.

By Catherine Knowles • 3 min read • Thu, 28th Nov 2024
Study reveals UK consumers' mixed views on AI in retail
Customer Experience

Study reveals UK consumers' mixed views on AI in retail

A Zoho Survey reveals over half of consumers believe AI personalisation in retail has no impact, highlighting a crucial need for improved engagement.

By Melania Watson • 3 min read • Fri, 22nd Nov 2024
Net Essence acquires Workshop IT with Growth Lending aid
Partner Programmes

Net Essence acquires Workshop IT with Growth Lending aid

Net Essence has acquired Workshop IT, enhancing its IT services reach, supported by a loan from Growth Lending to fuel future growth.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024
Call Design & CallD.ai join forces for AI optimisation
Unified Communications

Call Design & CallD.ai join forces for AI optimisation

Call Design and CallD.ai have partnered to enhance workforce optimisation in contact centres, merging AI solutions with human expertise for improved efficiency.

By Kaleah Salmon • 3 min read • Fri, 22nd Nov 2024
Business Next launches AI platform for India's BFSI sector
Customer Relationship Management

Business Next launches AI platform for India's BFSI sector

Business Next has launched AGENTNEXT, India's first AI agent platform, to modernise banking and financial services, aiming for 60-70% task automation.

By Melania Watson • 3 min read • Fri, 22nd Nov 2024
SAS campaigns for anti-fraud AI during awareness week
Data Analytics

SAS campaigns for anti-fraud AI during awareness week

SAS teams up with the Association of Certified Fraud Examiners to advocate for anti-fraud AI during International Fraud Awareness Week amid rising fraud tactics.

By Sean Mitchell • 2 min read • Thu, 21st Nov 2024
Decision Inc. acquires ProQuest to enhance AI & Salesforce
Digital Transformation

Decision Inc. acquires ProQuest to enhance AI & Salesforce

Decision Inc. has acquired ProQuest Consulting, enhancing its consultancy offerings and boosting its team in Australia to nearly 400 employees.

By Kaleah Salmon • 3 min read • Tue, 19th Nov 2024