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Customer service Stories - Page 56

Kiwi Stories

Customer service stories

TSS aims to revolutionise the Kiwi security sector
Physical Security

TSS aims to revolutionise the Kiwi security sector

Trade Security Supplies (TSS) aims to revolutionise the local security sector with a customer-first approach, expert team, and strategic partnerships.

By Sean Mitchell • 2 min read • Fri, 17th May 2024

Global Stories

Customer service stories

Hitachi & Google Cloud partner to boost enterprise AI solutions
Storage

Hitachi & Google Cloud partner to boost enterprise AI solutions

Hitachi and Google Cloud join forces in a multi-year partnership to revolutionise enterprise innovation with generative AI, enhancing productivity and software modernisation.

By Kaleah Salmon • 3 min read • Thu, 30th May 2024
Flight Centre adopts Qualtrics AI to boost customer experience
Customer Experience

Flight Centre adopts Qualtrics AI to boost customer experience

Flight Centre enhances service with AI-driven programme from Qualtrics, leveraging analytics into actionable insights and to improve travel experiences.

By Melania Watson • 3 min read • Tue, 28th May 2024
Salesforce enhances Service Cloud for unified customer care
Marketing Technologies

Salesforce enhances Service Cloud for unified customer care

Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.

By Tom Raynel • 3 min read • Fri, 24th May 2024
Wolt's new transparency report reveals insights into AI use
Marketing Technologies

Wolt's new transparency report reveals insights into AI use

Helsinki-based Wolt releases its third Algorithmic Transparency Report, shedding light on the AI-driven systems behind its multi-service app amid growing discussions on AI's future and regulation.

By Sean Mitchell • 2 min read • Fri, 24th May 2024
Kore.ai named leader in Forrester Wave for conversational AI
Unified Communications

Kore.ai named leader in Forrester Wave for conversational AI

Kore.ai has been named a Leader in the Forrester Wave for Conversational AI for Customer Service, Q2 2024, excelling in strategy and current offerings.

By Catherine Knowles • 3 min read • Tue, 21st May 2024
New report reveals shifting consumer priorities in 2024 retail
Supply Chain

New report reveals shifting consumer priorities in 2024 retail

In 2024, transparency and pricing have overtaken next-day delivery as top consumer priorities, pushing retailers to refine logistics and embrace connected commerce, Linnworks reports.

By Kaleah Salmon • 3 min read • Tue, 21st May 2024
Manhattan Associates unveils GenAI chatbot for customer service
Unified Communications

Manhattan Associates unveils GenAI chatbot for customer service

Manhattan Associates has unveiled Manhattan Active Maven, a GenAI solution poised to revolutionise customer service with enhanced chatbots and streamlined operations.

By Sean Mitchell • 2 min read • Fri, 17th May 2024
Call Design & ProHance announce back-office partnership
Data Analytics

Call Design & ProHance announce back-office partnership

Call Design and ProHance join forces to revolutionise back-office operations with advanced analytics, aiming to boost productivity in an increasingly hybrid work environment.

By Sean Mitchell • 3 min read • Fri, 17th May 2024
Genesys & ServiceNow join forces to revolutionise customer service
Unified Communications

Genesys & ServiceNow join forces to revolutionise customer service

AI players, Genesys and ServiceNow announce a strategic partnership to deliver a unified customer service solution, enhancing experience orchestration and business transformation.

By Kaleah Salmon • 3 min read • Tue, 14th May 2024
Zayo Group to launch independent entities for North American & European growth
Network Infrastructure

Zayo Group to launch independent entities for North American & European growth

Zayo Group, a global network infrastructure provider, plans to create two independent entities, including Zayo Europe, aiming to accelerate growth in North America and Europe, and improve operational simplicity.

By Catherine Knowles • 3 min read • Tue, 14th May 2024

Stories from Other Regions

Customer service stories

Salesforce report reveals AI-driven shift in customer service
Marketing Technologies

Salesforce report reveals AI-driven shift in customer service

Salesforce's latest report reveals 80% of Singaporean service professionals now see customer service as a profit driver, anticipating higher budgets and headcount.

By Kaleah Salmon • 3 min read • Wed, 5th Jun 2024
Taking the next step forward in the contact centre evolution
Unified Communications

Taking the next step forward in the contact centre evolution

Artificial intelligence is revolutionising Australian contact centres, enabling unparalleled personalisation and efficiency.

By Rod Lester • 4 min read • Thu, 30th May 2024
Ansvar partners with Interactive to modernise tech & boost security
Data Protection

Ansvar partners with Interactive to modernise tech & boost security

Ansvar teams up with Interactive to modernise their tech stack and bolster security measures, driving enhanced risk management and regulatory compliance.

By Kaleah Salmon • 3 min read • Thu, 30th May 2024
Salesforce unveils AI programme to boost Singapore SMEs
Customer Relationship Management

Salesforce unveils AI programme to boost Singapore SMEs

Salesforce launches Data+AI Boost SME Program at Asia Tech x Singapore Summit to aid 5,000 SMEs in data utilisation for AI integration, partnering with IMDA.

By Kaleah Salmon • 4 min read • Thu, 30th May 2024
StarHub & Global Switch launch low-latency network in Singapore
Unified Communications

StarHub & Global Switch launch low-latency network in Singapore

StarHub has teamed up with Global Switch to launch a Low Latency Data Centre Connect network in Singapore, enhancing ultra low-latency fibre connectivity.

By Sean Mitchell • 3 min read • Mon, 27th May 2024
AUCloud expands senior team following key cyber acquisitions
Risk & Compliance

AUCloud expands senior team following key cyber acquisitions

AUCloud enhances its leadership team after acquiring three cyber security firms, appointing new execs to boost its cyber security solutions significantly.

By Imee Dequito • 2 min read • Thu, 16th May 2024