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Customer service Stories - Page 57

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Customer service stories

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Customer service stories

Tollring launches Record AI, a game-changer in cloud call recording
Risk & Compliance

Tollring launches Record AI, a game-changer in cloud call recording

Uxbridge tech firm Tollring unveils an AI-driven cloud call recording solution, Record AI, offering high automation levels, sentiment analysis, and multi-platform compliance.

By Kaleah Salmon • 3 min read • Wed, 8th May 2024
New Zealanders spent 22 million hours on hold in 2023
Artificial Intelligence

New Zealanders spent 22 million hours on hold in 2023

Kiwis wasted 22 million hours on hold for customer service in 2023, with standoffish service and high hold times causing 95% to shift their spending behaviour.

By Shannon Williams • 3 min read • Tue, 7th May 2024
Roq underscores importance of tech maintenance to prevent B2C outages
Digital Transformation

Roq underscores importance of tech maintenance to prevent B2C outages

Engineering firm Roq highlights urgent need for increased investment in technology maintenance, amid rising tech failures and outages affecting B2C platforms.

By Shannon Williams • 3 min read • Fri, 3rd May 2024
Brightcove leverages Amazon's AI technology for customer service
Hyperscale

Brightcove leverages Amazon's AI technology for customer service

Global streaming tech firm, Brightcove, partners with Amazon to utilise the artificial intelligence (AI) assistant, Amazon Q, to enhance customer service and boost efficiency.

By Tom Raynel • 2 min read • Fri, 3rd May 2024
Kodak Alaris wins 2024 Excellence in Customer Service Award
Customer service

Kodak Alaris wins 2024 Excellence in Customer Service Award

Securing the 2024 Excellence in Customer Service Award, Kodak Alaris proves its extensive commitment to delivering top-tier customer service, backed by an impressive 94% satisfaction rating.

By Kaleah Salmon • 3 min read • Tue, 30th Apr 2024
How blending ICT environments can elevate or impede your financial services merger
Fintech

How blending ICT environments can elevate or impede your financial services merger

Being strategic about the way you consolidate and integrate your respective tech stacks is critical.

By Iman Ghodosi • 4 min read • Mon, 29th Apr 2024
Manhattan Associates boosts retail with omni channel updates
Customer Experience

Manhattan Associates boosts retail with omni channel updates

Manhattan Associates unveils major update to its Manhattan Active Omni solution, aimed at redefining retail operations and improving customer engagement.

By Tom Raynel • 2 min read • Tue, 23rd Apr 2024
Exclusive: How SAS is tackling risk management and compliance
Risk & Compliance

Exclusive: How SAS is tackling risk management and compliance

Innovative analytics and AI company, SAS, led by Chris Schaub, is revolutionising risk management and compliance practices in Australia and New Zealand.

By Tom Raynel • 4 min read • Tue, 23rd Apr 2024
Exclusive: How Devoli is shaking up the Telco industry
Unified Communications

Exclusive: How Devoli is shaking up the Telco industry

New Zealand-based telco, Devoli, is revolutionising the industry with its software-based automation business, creating unique offerings while fuelling plans for Asia-Pacific expansion.

By Tom Raynel • 3 min read • Mon, 8th Apr 2024

Stories from Other Regions

Customer service stories

CompliantERP tops as 2024 Australian IT Small Business Champion
Risk & Compliance

CompliantERP tops as 2024 Australian IT Small Business Champion

Brisbane's CompliantERP has been hailed as the 2024 Australian Small Business Champion in Information Technology, underscoring their dedication to innovation and excellence within the sector.

By Sean Mitchell • 2 min read • Fri, 26th Apr 2024
UK consumers are turning their back on AI chatbots
Unified Communications

UK consumers are turning their back on AI chatbots

Almost half of UK adults dissatisfied with customer service, often preferring human interaction over automated systems.

By Shannon Williams • 3 min read • Thu, 25th Apr 2024
CompliantERP wins 2024 Australian Small Business Champion award
Risk & Compliance

CompliantERP wins 2024 Australian Small Business Champion award

CompliantERP has received the prestigious title of 2024 Australian Small Business Champion in Information Technology, signifying its commitment to providing innovative IT solutions.

By Kaleah Salmon • 3 min read • Tue, 23rd Apr 2024
Building the cyber defences needed to ward off attacks
EduTech

Building the cyber defences needed to ward off attacks

A surge in cyberattacks prompts Australia to strengthen their digital defence, aiming to utilise education and a 'human factor' to thwart attacks amid rising hacker innovation.

By Andrew Rose • 5 min read • Thu, 18th Apr 2024
Evolve appoints industry veteran Stuart Milroy as Head of Technical Delivery
DevOps

Evolve appoints industry veteran Stuart Milroy as Head of Technical Delivery

IT industry veteran Stuart Milroy joins Evolve as Head of Technical Delivery, bringing his three decades of experience to refine project management and bolster service delivery.

By Imee Dequito • 2 min read • Wed, 17th Apr 2024
Singapore's TDCX named amongst Outsource Accelerator's top 20
Artificial Intelligence

Singapore's TDCX named amongst Outsource Accelerator's top 20

Singapore's TDCX has been ranked amongst the top 20 in the global Outsource Accelerator 500, the only Southeast Asian BPO to achieve the recognition.

By Shannon Williams • 2 min read • Thu, 11th Apr 2024
M1 launches innovative sonic branding to enhance customer experience
Unified Communications

M1 launches innovative sonic branding to enhance customer experience

M1, Singapore's top telecom provider, debuts innovative sonic branding designed to resonate with their target audience and celebrate Singapore's diverse culture.

By Kaleah Salmon • 3 min read • Wed, 10th Apr 2024
Evergreen acquires Digital Origin in UK managed IT services expansion
Endpoint Protection

Evergreen acquires Digital Origin in UK managed IT services expansion

In a bid to expand UK presence, IT group Evergreen acquires Milton Keynes-based Digital Origin, marking its second UK market expansion effort after last year's purchase of The Final Step.

By Catherine Knowles • 2 min read • Mon, 8th Apr 2024