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Customer service Stories - Page 61

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Customer service stories

Europcar adopts NICE CXone to standardise global customer service
Unified Communications

Europcar adopts NICE CXone to standardise global customer service

Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.

By Sean Mitchell • 2 min read • Wed, 13th Dec 2023
Sysdig hires Andy Dobrov to champion customer success & support
Cloud Security

Sysdig hires Andy Dobrov to champion customer success & support

Sysdig has secured the services of Andy Dobrov as Senior Vice President of Customer Success, Support, and Services.

By Imee Dequito • 2 min read • Wed, 13th Dec 2023
Generative AI 2024 predictions for the finance industry from SAS experts
Customer Experience

Generative AI 2024 predictions for the finance industry from SAS experts

SAS experts predict mixed outcomes for the finance sector in 2024 due to the rise of generative AI and transformative tech.

By Sean Mitchell • 3 min read • Wed, 13th Dec 2023
Amazon Connect adds Generative AI features to enhance CX
Unified Communications

Amazon Connect adds Generative AI features to enhance CX

Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.

By Tom Raynel • 3 min read • Thu, 30th Nov 2023
Diverge powers 1 million smart energy meters in Australia and New Zealand
Data Analytics

Diverge powers 1 million smart energy meters in Australia and New Zealand

Amazon Web Services and Vector Technology Solutions' joint venture, Diverge, now powers over 1 million smart energy meters in Australia and New Zealand.

By Catherine Knowles • 3 min read • Thu, 30th Nov 2023
UK businesses regret two-thirds of recent software purchases
Advanced Persistent Threat Protection

UK businesses regret two-thirds of recent software purchases

New survey reveals that over two-thirds of UK businesses regret their software purchases from the last 18 months.

By Shannon Williams • 3 min read • Thu, 30th Nov 2023
Rodney Thorne named General Manager, Channels at FUJIFILM BI Australia
Partner Programmes

Rodney Thorne named General Manager, Channels at FUJIFILM BI Australia

Rodney Thorne is selected as the new General Manager, Channels at FUJIFILM Business Innovation Australia.

By Imee Dequito • 3 min read • Tue, 28th Nov 2023
dLocal, eSky strengthen partnership for payment solutions
Unified Communications

dLocal, eSky strengthen partnership for payment solutions

dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.

By Shannon Williams • 3 min read • Mon, 27th Nov 2023
SecurityBridge expands teams amid demand for SAP solutions
Partner Programmes

SecurityBridge expands teams amid demand for SAP solutions

Amid rising demand for SAP security solutions, SecurityBridge significantly augments its North American support teams.

By Shannon Williams • 3 min read • Thu, 16th Nov 2023
Alibaba Cloud unveils advanced AI model and industry-specific versions at Apsara Conference
Digital Transformation

Alibaba Cloud unveils advanced AI model and industry-specific versions at Apsara Conference

Alibaba Cloud has launched Tongyi Qianwen 2.0, an advanced AI model, alongside industry-specific versions at the Apsara Conference. .

By Catherine Knowles • 3 min read • Wed, 15th Nov 2023

Stories from Other Regions

Customer service stories

SRJ Technologies Group forms key partnership with Air Control Entech
Digitisation

SRJ Technologies Group forms key partnership with Air Control Entech

SRJ Technologies partners with robotic inspections firm Air Control Entech to deliver novel digital solutions to energy sector.

By Shannon Williams • 3 min read • Mon, 18th Dec 2023
Advancements in AI tipped to transform telecoms sector in 2024
Unified Communications

Advancements in AI tipped to transform telecoms sector in 2024

AI advancements, specifically Large Language Models, are set to reshape the telecom industry in 2024, predicts a Senior Consultant at Teradata.

By Sean Mitchell • 3 min read • Sat, 16th Dec 2023
Green Insurer teams up with IPI for advanced customer contact services
Unified Communications

Green Insurer teams up with IPI for advanced customer contact services

Green Insurer partners with IPI to implement omnichannel contact via IPI's cloud-based CCaaS, ElasticCX, enhancing customer service.

By Imee Dequito • 3 min read • Mon, 11th Dec 2023
UK firms losing £244bn annually due to poor data and revenue loss
EduTech

UK firms losing £244bn annually due to poor data and revenue loss

UK firms are hemorrhaging £244 billion a year due to poor data reconciliation causing profound revenue loss, putting jobs in danger.

By Catherine Knowles • 4 min read • Thu, 30th Nov 2023
Mobile Tornado expands UK presence through partnership with The Barcode Warehouse
EduTech

Mobile Tornado expands UK presence through partnership with The Barcode Warehouse

UK tech firm Mobile Tornado partners with The Barcode Warehouse, expanding its push-to-talk services in the national market.

By Imee Dequito • 2 min read • Wed, 29th Nov 2023
Ever Nimble wins MSP of the Year at Kaseya DattoCon event
Support

Ever Nimble wins MSP of the Year at Kaseya DattoCon event

West Perth-based IT firm, Ever Nimble, has taken home the Managed Service Provider of the Year award at the Kaseya DattoCon event in Sydney.

By Shannon Williams • 3 min read • Mon, 27th Nov 2023
ToolTime launches UK job management software for tradespeople
iOS

ToolTime launches UK job management software for tradespeople

ToolTime has released its cloud-based job management software for UK tradespeople, aiming to streamline operations and save up to 30% working time.

By Catherine Knowles • 2 min read • Tue, 21st Nov 2023