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Customer service Stories - Page 60

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Customer service stories

ThoughtSpot expands AI capabilities to foster data renaissance
Gaming

ThoughtSpot expands AI capabilities to foster data renaissance

ThoughtSpot enhances its AI functions to spur 'Data Renaissance', placing humans at the core of data-driven decisions, elevating efficiency and innovation.

By Shannon Williams • 3 min read • Fri, 2nd Feb 2024
Twilio honours AI startups pushing innovation in customer engagement
Data Analytics

Twilio honours AI startups pushing innovation in customer engagement

Twilio honoured innovative startups utilising Generative AI and Twilio's suites to enhance digital communication for customer experiences in its AI Startup Searchlight awards.

By Tom Raynel • 3 min read • Tue, 30th Jan 2024
Data Privacy Day: Zoho highlights the need for more education
EduTech

Data Privacy Day: Zoho highlights the need for more education

Data Privacy Day: Zoho stresses the vital need for businesses to educate themselves, increase transparency and bolster data privacy practices as AI use intensifies.

By Tom Raynel • 3 min read • Fri, 26th Jan 2024
Introducing Aidge: Alibaba International's multilingual AI-powered toolkits for SMEs' global growth
Marketing Technologies

Introducing Aidge: Alibaba International's multilingual AI-powered toolkits for SMEs' global growth

Alibaba International pilots 'Aidge', an AI-powered toolkit targeting SMEs' global expansion, tackling challenges of language, marketing costs, and access to talent.

By Sean Mitchell • 3 min read • Tue, 23rd Jan 2024
Corsair unveils A115, their most efficient air cooler yet
Intel

Corsair unveils A115, their most efficient air cooler yet

Corsair introduces the A115, its most advanced air cooler yet, designed to combat high temperatures from the latest Intel and AMD CPUs with its efficient design and superior thermal transfer.

By Kaleah Salmon • 3 min read • Mon, 22nd Jan 2024
Sarah Martin joins Avec as General Manager, ACT
DevOps

Sarah Martin joins Avec as General Manager, ACT

Leading IT project delivery company, Avec, appoints seasoned tech executive, Sarah Martin, as General Manager, ACT, enhancing its growth prospects in the region.

By Imee Dequito • 2 min read • Thu, 18th Jan 2024
Harnessing AI-Powered Business Intelligence for smarter marketing
Data Analytics

Harnessing AI-Powered Business Intelligence for smarter marketing

Companies are revamping decision-making strategies with AI-powered business intelligence, sparking a revolution in data-breakdown for strategic planning and efficacy in marketing.

By Hari Valiyath • 3 min read • Mon, 15th Jan 2024
CommScope completes Home Networks divestiture to Vantiva
Software

CommScope completes Home Networks divestiture to Vantiva

CommScope concludes divestiture of its Home Networks Business to Vantiva, gaining a 25% stake and potential $100m earn-out, set to minimally affect 2024 EBITDA outlook.

By Sean Mitchell • 3 min read • Wed, 10th Jan 2024
Calabrio acquires Wysdom to enhance AI & machine learning capabilities
Artificial Intelligence

Calabrio acquires Wysdom to enhance AI & machine learning capabilities

Calabrio acquires AI and virtual agent performance solutions firm, Wysdom, aimed at optimising their customer service with enhanced AI and machine learning.

By Kaleah Salmon • 3 min read • Wed, 10th Jan 2024
AI set to boost telecom market to $11.29bn by 2030
Firewalls

AI set to boost telecom market to $11.29bn by 2030

The global AI in telecommunication market is projected to surge by 2030, indicating a transformative phase for Communication Service Providers.

By Shannon Williams • 2 min read • Wed, 3rd Jan 2024

Stories from Other Regions

Customer service stories

David Jones boosts staff training with YOOBIC app deployment
Digital Transformation

David Jones boosts staff training with YOOBIC app deployment

Australian luxury department store David Jones has implemented the YOOBIC digital workplace app among its employees, receiving the Retail Technology Innovation Hubs 2023 Digital Transformation Project of the Year Award.

By Kaleah Salmon • 3 min read • Thu, 1st Feb 2024
Brits prefer pest infestation over poor customer service, study reveals
Unified Communications

Brits prefer pest infestation over poor customer service, study reveals

Research by AI specialist RingCentral finds 18% of Brits would rather have a household pest problem than engage with corporate customer service, with poor experiences deterring 65% from repeat business.

By Sean Mitchell • 3 min read • Wed, 31st Jan 2024
Secure I.T. installs modernised generator at BCP Council
DevOps

Secure I.T. installs modernised generator at BCP Council

Secure I.T. Environments modernises BCP Council's IT hub with the installation of an advanced, noise-efficient 200kW generator, complete with staff training and ongoing support.

By Tom Raynel • 2 min read • Tue, 23rd Jan 2024
Allied Banking migrates to cloud with Finastra's next-gen solution
Digital Transformation

Allied Banking migrates to cloud with Finastra's next-gen solution

Allied Banking Corporation in Hong Kong has successfully shifted their core banking operations to Finastra's next-gen cloud solution, enhancing efficiency, reducing costs, and revolutionising reporting capabilities.

By Catherine Knowles • 2 min read • Thu, 18th Jan 2024
Kinetic IT secures major government contract for digital transformation
Network Infrastructure

Kinetic IT secures major government contract for digital transformation

Australia's Kinetic IT lands a $23 million three-year contract with the Federal Department of Infrastructure, set to support nationwide digital transformation with new tech services.

By Catherine Knowles • 3 min read • Thu, 18th Jan 2024
Hisense reveals innovative 2024 TV lineup with mini-LED technology
Digital Entertainment

Hisense reveals innovative 2024 TV lineup with mini-LED technology

Hisense unveils striking 2024 TV lineup, highlighting a 110-inch flagship model boasting leading-edge mini-LED technology, with adaptive backlighting and dimming for superior clarity.

By Kaleah Salmon • 3 min read • Wed, 10th Jan 2024
UK businesses view high inflation as an uncontrollable issue
Digital Transformation

UK businesses view high inflation as an uncontrollable issue

Nearly two in five UK businesses see high inflation as a major uncontrollable concern, hindering recovery efforts, with tech investment cutbacks in response, reveals a Zoho study.

By Catherine Knowles • 3 min read • Mon, 8th Jan 2024
UK businesses call for increased government investment in AI sector
Data Protection

UK businesses call for increased government investment in AI sector

43% of UK businesses call for increased government investment in the artificial intelligence sector, reveals Zoho survey.

By Catherine Knowles • 3 min read • Thu, 21st Dec 2023