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Customer service Stories - Page 59

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Customer service stories

Jason W. Adkins to take over as Bluebird Network CEO in 2024
Hyperscale

Jason W. Adkins to take over as Bluebird Network CEO in 2024

Jason W. Adkins has been appointed as the new CEO of communications infrastructure provider Bluebird Network, set to assume duties from March 2024 following a successful telecom career spanning nearly three decades.

By Imee Dequito • 2 min read • Thu, 7th Mar 2024
Yellow.ai unveils Email Automation feature for streamlined support
Customer Experience

Yellow.ai unveils Email Automation feature for streamlined support

Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.

By Catherine Knowles • 3 min read • Mon, 4th Mar 2024
Teradata's ClearScape Analytics boosts profitability, study reveals
Artificial Intelligence

Teradata's ClearScape Analytics boosts profitability, study reveals

Teradata's ClearScape Analytics showed a massive profitability increase, backed by data scientist productivity, quicker market access, and AI/ML model scalability.

By Tom Raynel • 3 min read • Fri, 1st Mar 2024
Conferma announces major rebranding to enhance global business connectivity
Digital Transformation

Conferma announces major rebranding to enhance global business connectivity

Virtual card tech pioneer, Conferma, has launched a significant rebrand to enable global businesses to connect and conduct business with ease, following acquisitions by Sabre and Mastercard.

By Kaleah Salmon • 3 min read • Thu, 22nd Feb 2024
The departure of Sparks cybersecurity leader Josh Bahlman
Unified Communications

The departure of Sparks cybersecurity leader Josh Bahlman

Josh Bahlman, esteemed leader of Spark New Zealand's Cyber Defence and Technology Architecture teams, has resigned after a significant ten-year tenure.

By Tom Raynel • 2 min read • Mon, 19th Feb 2024
Confronting fears is the first step to enterprise AI adoption
EduTech

Confronting fears is the first step to enterprise AI adoption

IT leaders globally strive to overcome concerns over bias, governance and accuracy, whilst under pressure to rapidly adopt AI to stay competitive, a Juniper Networks survey reveals.

By Lee Ming Kai • 5 min read • Thu, 15th Feb 2024
Utilising AI voice technology to exceed Australian customer demands
Data Analytics

Utilising AI voice technology to exceed Australian customer demands

Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.

By Robert Woolfrey • 3 min read • Fri, 9th Feb 2024
'Medigate by Claroty' clinches Best in KLAS award for fourth year
Cybersecurity

'Medigate by Claroty' clinches Best in KLAS award for fourth year

Claroty's 'Medigate' bags the Best in KLAS award for Healthcare IoT Security for a remarkable fourth year, enhancing cyber-resilience in healthcare units.

By Tom Raynel • 2 min read • Thu, 8th Feb 2024
Freshworks names Abe Smith as Chief of Global Field Operations
Software-as-a-Service

Freshworks names Abe Smith as Chief of Global Field Operations

SaaS giant Freshworks enlists Abe Smith, with his 25-year field sales experience from Zoom, Oracle, and Cisco, as Chief of Global Field Operations to spur its upmarket progression.

By Imee Dequito • 3 min read • Thu, 8th Feb 2024

Stories from Other Regions

Customer service stories

Derby Council & ICS.AI boost AI transformation with GBP £7m project
Unified Communications

Derby Council & ICS.AI boost AI transformation with GBP £7m project

Derby City Council and AI industry leader ICS.AI have ramped up their partnership with a GBP £7 million, four-year project, leveraging AI to transform public services and boost efficiency.

By Kaleah Salmon • 3 min read • Wed, 6th Mar 2024
Sabio leadership: My journey of growth and inspiration
Artificial Intelligence

Sabio leadership: My journey of growth and inspiration

The Sabio CEO recounts the company's rise from a small UK-based team to a global leader in contact centre solutions, predicated on innovation and a strong people-centred ethos.

By Andy Roberts • 4 min read • Fri, 1st Mar 2024
Launtel secures deal to boost Australia's NBN resilience
Unified Communications

Launtel secures deal to boost Australia's NBN resilience

Launtel secures a $5m Superloop contract for internet service enhancements, marking a significant expansion stride and a boost for Australia's NBN customers.

By Tom Raynel • 2 min read • Fri, 1st Mar 2024
Maxis announces enhanced collaboration with Google Cloud for GenAI expansion
Data Analytics

Maxis announces enhanced collaboration with Google Cloud for GenAI expansion

Maxis expands strategic partnership with Google Cloud to integrate generative artificial intelligence within its operations, aiming to digitally transform enterprise businesses.

By Catherine Knowles • 3 min read • Thu, 29th Feb 2024
Exclusive: How AI Voice Integration is evolving with SecureCo
Unified Communications

Exclusive: How AI Voice Integration is evolving with SecureCo

SecureCo spearheads the integration of AI voices in the telecoms sector, transforming customer service with innovations like their game-changing Intelligent Voice Gateway.

By Tom Raynel • 3 min read • Tue, 27th Feb 2024
WesTrac boosts productivity with automated picking system at NSW warehouse
Supply Chain

WesTrac boosts productivity with automated picking system at NSW warehouse

WesTrac, a leading Caterpillar equipment dealer, boosts productivity at its critical Tomago warehouse in NSW, leveraging Dematic's AI-powered Automated Piece Picking System.

By Kaleah Salmon • 3 min read • Wed, 21st Feb 2024
How manufacturers can use real-time data to shape better business strategies
Customer Experience

How manufacturers can use real-time data to shape better business strategies

Amidst surging inflation in Australia, manufacturers can use real-time data and ERP systems to shape fluid, effective business strategies.

By Liam Merrick • 4 min read • Tue, 20th Feb 2024
How Australian businesses can transform customer interaction
Customer Experience

How Australian businesses can transform customer interaction

Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.

By Robert Woolfrey • 3 min read • Tue, 20th Feb 2024
What's behind the tech revolution transforming Australian retail
Semiconductors

What's behind the tech revolution transforming Australian retail

Retailers are turning to advanced technologies to improve inventory visibility and customer buying history and to surface accurate delivery information. .

By Contributor • 6 min read • Tue, 13th Feb 2024