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Customer service Stories - Page 64

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Customer service stories

Sky appoints Jennifer Sepull as Chief Technology Officer
Chief Technology Officers

Sky appoints Jennifer Sepull as Chief Technology Officer

Sky has appointed Jennifer Sepull as their new Chief Technology Officer, as the company continues to expand their digital capabilities.

By Sean Mitchell • 2 min read • Fri, 24th Mar 2023

Global Stories

Customer service stories

Key factors to look for in a Customer Experience Software
Unified Communications

Key factors to look for in a Customer Experience Software

Organisations need to continue investing in customer experience (CX) solutions that empower them to deliver frictionless experiences.

By Rod Lester • 4 min read • Wed, 26th Jul 2023
Ascensos uses Calabrio ONE to save 375 hours a week
Unified Communications

Ascensos uses Calabrio ONE to save 375 hours a week

Ascensos is using Calabrio ONE to schedule 2,500 agents at seven contact centre locations in the United Kingdom, Romania, Turkey, and South Africa.

By Kaleah Salmon • 3 min read • Mon, 24th Jul 2023
Demystifying GPT solutions: to ChatGPT or not to ChatGPT?
Unified Communications

Demystifying GPT solutions: to ChatGPT or not to ChatGPT?

Ultimately, the future of contact centres will likely hinge on the successful integration of AI technologies like GPT.

By Rod Lester • 4 min read • Sun, 16th Jul 2023
New survey explores short term impact of generative AI
Generative AI

New survey explores short term impact of generative AI

Most business leaders expect to adopt generative AI within the next three years to enhance productivity and customer service.

By Catherine Knowles • 3 min read • Thu, 29th Jun 2023
Crocus customer service system blossoms with Freshdesk
Customer Experience

Crocus customer service system blossoms with Freshdesk

Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.

By Kaleah Salmon • 3 min read • Fri, 16th Jun 2023
NICE launches next big leap of CX platform Enlighten
Unified Communications

NICE launches next big leap of CX platform Enlighten

NICE introduces three new AI solutions, combining generative AI tech and CX data to improve customer service engagement and operational excellence.

By Shannon Williams • 3 min read • Wed, 7th Jun 2023
SolarWinds upgrade service management solutions with AI
Artificial Intelligence

SolarWinds upgrade service management solutions with AI

SolarWinds announces it's adding transformative artificial intelligence and machine learning capabilities to its IT service management solutions.

By Kaleah Salmon • 3 min read • Wed, 17th May 2023
Restaurant Brands consolidates operations on the SAP Cloud
Private Cloud

Restaurant Brands consolidates operations on the SAP Cloud

The company has implemented multiple SAP solutions, including SAP S/4HANA Private Cloud Edition, across its ANZ, Hawaii and California operations.

By Gaurav Sharma • 5 min read • Tue, 9th May 2023
VikingCloud appoints Jim Burke as CEO
Risk & Compliance

VikingCloud appoints Jim Burke as CEO

VikingCloud, a provider of cybersecurity and compliance solutions, has appointed Jim Burke as CEO to aid growth and strengthen its unified technology platform.

By Sean Mitchell • 2 min read • Thu, 6th Apr 2023
Amazon Ads veteran Ed Dinichert joins TripleLift as CRO
Marketing Technologies

Amazon Ads veteran Ed Dinichert joins TripleLift as CRO

TripleLift, a digital media platform, appoints Amazon Ads veteran, Ed Dinichert, as its new Chief Revenue Officer to enhance advertising across every platform.

By Tom Raynel • 2 min read • Wed, 29th Mar 2023
Uber partners Oracle Cloud Infrastructure for new products
Hybrid Cloud

Uber partners Oracle Cloud Infrastructure for new products

Oracle and Uber have announced a seven-year cloud partnership to accelerate innovation, help deliver new products to market, and drive increased profitability.

By Gaurav Sharma • 3 min read • Wed, 15th Feb 2023

Stories from Other Regions

Customer service stories

The five key pillars of exceptional customer contact
Software-as-a-Service

The five key pillars of exceptional customer contact

To succeed, brands need to go above and beyond to provide consistent experiences to their customers while also looking to make continuous improvements.

By Craig Farley • 6 min read • Fri, 14th Jul 2023
Conversational AI's role in optimising debt collection
Unified Communications

Conversational AI's role in optimising debt collection

By leveraging conversational AI, companies across multiple sectors can automate various aspects of customer interactions.

By Joshua Kaiser • 3 min read • Mon, 10th Jul 2023
Australians are resisting the rise of AI in banking
Artificial Intelligence

Australians are resisting the rise of AI in banking

Australians prefer traditional banks over digital-only, in large part due to the ability to speak to a bank teller face-to-face.

By Shannon Williams • 4 min read • Tue, 20th Jun 2023
Espria and Five9 to provide cloud contact centre solutions
Unified Communications

Espria and Five9 to provide cloud contact centre solutions

The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.

By Gaurav Sharma • 3 min read • Wed, 22nd Mar 2023
Frisk appoints Cathy Daniels as Head of Delivery
Customer service

Frisk appoints Cathy Daniels as Head of Delivery

Adelaide-based data intelligence firm Frisk appoints Cathy Daniels as Head of Delivery, aiming to drive strategic outcomes and exceptional customer service.

By Sean Mitchell • 2 min read • Fri, 17th Feb 2023