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Customer service Stories - Page 63

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Customer service stories

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Customer service stories

Enhancing inbuilding coverage for seamless retail transactions
Unified Communications

Enhancing inbuilding coverage for seamless retail transactions

Seamless indoor mobile coverage is crucial for the success of modern retail, according to Progility Technologies.

By Staff Writer • 2 min read • Thu, 12th Oct 2023
Survey says 75% of retail leaders to boost post-purchase experience
Customer Experience

Survey says 75% of retail leaders to boost post-purchase experience

As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.

By Tom Raynel • 2 min read • Tue, 10th Oct 2023
James Ormesher Joins Tesserent as Chief Growth Officer to Drive Customer Acquisition & Expansion in ANZ
Cybersecurity

James Ormesher Joins Tesserent as Chief Growth Officer to Drive Customer Acquisition & Expansion in ANZ

Tesserent appoints James Ormesher as Chief Growth Officer to accelerate customer acquisition and growth in the region.

By Imee Dequito • 3 min read • Mon, 9th Oct 2023
Colby Derrimut wins Dematic's Distributor of the Year 2022 Award
Supply Chain

Colby Derrimut wins Dematic's Distributor of the Year 2022 Award

Colby Derrimut named Colby Distributor of the Year 2022, recognizing their industry successes and commitment to customers.

By Sean Mitchell • 2 min read • Thu, 28th Sep 2023
Oracle boosts customer experience with generative AI in Cloud CX platform
Unified Communications

Oracle boosts customer experience with generative AI in Cloud CX platform

Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.

By Sean Mitchell • 3 min read • Wed, 20th Sep 2023
BeyondTrust achieves customer security certification
Identity and Access Management

BeyondTrust achieves customer security certification

BeyondTrust, the specialists in intelligent identity and access security, have announced the company has achieved ISO 27001:2022 certification.

By Catherine Knowles • 3 min read • Fri, 15th Sep 2023
Lenovo starts reduced carbon transport service for sustainability
Clean technologies

Lenovo starts reduced carbon transport service for sustainability

The new solution empowers enterprises to achieve sustainability goals through a lower-carbon emissions alternative to transport IT purchases.

By Gaurav Sharma • 3 min read • Wed, 6th Sep 2023
BotPenguin unveils advanced AI chatbots for better experience
Unified Communications

BotPenguin unveils advanced AI chatbots for better experience

BotPenguin's AI Chatbots offer personalized communication and integrations to enhance customer engagement and business operations.

By Gaurav Sharma • 3 min read • Thu, 31st Aug 2023
Channel selection: Essential for a successful customer experience strategy
Unified Communications

Channel selection: Essential for a successful customer experience strategy

Today's contact centres are evolving rapidly to meet customer demand for diverse, seamless engagement channels. Here's how.

By Rod Lester • 4 min read • Tue, 29th Aug 2023
Verizon executive joins Quantum-Secure encryption company
Unified Communications

Verizon executive joins Quantum-Secure encryption company

Ken Dixon, CEO of Tillman FiberCo LLC, joins Qrypt as an advisor. Qrypt offers quantum-secure encryption solutions for telecommunications.

By Imee Dequito • 3 min read • Thu, 24th Aug 2023
Got It's Agent Copilot to combat AI hallucinations for CX
Digital Transformation

Got It's Agent Copilot to combat AI hallucinations for CX

Agent Copilot significantly improves sales and service agent KPIs by quickly surfacing accurate answers and insights from complex knowledge base documents.

By Gaurav Sharma • 3 min read • Fri, 11th Aug 2023
Freshworks unveils AI-powered customer service suite
Customer Experience

Freshworks unveils AI-powered customer service suite

Freddy AI, the Freshworks Customer Service Suite, enables a modern customer support experience accessible to any company.

By Gaurav Sharma • 3 min read • Fri, 4th Aug 2023

Stories from Other Regions

Customer service stories

Asian financial institutions embrace automation amid economic challenges
EduTech

Asian financial institutions embrace automation amid economic challenges

Asia's financial institutions are increasingly embracing automation to increase efficiency and navigate economic volatility.

By Staff Writer • 3 min read • Wed, 11th Oct 2023
Redefining finance: How AI is revolutionising banking & cybersecurity
Unified Communications

Redefining finance: How AI is revolutionising banking & cybersecurity

AI is transforming the finance sector, improving customer service, battling fraud, and making repayments efficient.

By Sean Mitchell • 3 min read • Tue, 10th Oct 2023
iDenfy partners with NomadRem for enhanced fintech security
Fintech

iDenfy partners with NomadRem for enhanced fintech security

iDenfy partners with NomadRem to enhance security and compliance in the fintech sector with advanced identity verification tools.

By Imee Dequito • 3 min read • Mon, 9th Oct 2023
Interactive recognised as a Cisco powered service provider
Network Infrastructure

Interactive recognised as a Cisco powered service provider

According to the company, this recent achievement reaffirms Interactive's position as a key player in the technology solutions domain.

By Gaurav Sharma • 3 min read • Mon, 28th Aug 2023
atNorth appoints Erling Gudmundsson as COO for Expansion
Hyperscale

atNorth appoints Erling Gudmundsson as COO for Expansion

atNorth appoints Erling Gudmundsson as COO, strengthening its leadership team for sustainable digital infrastructure growth.

By Imee Dequito • 2 min read • Tue, 15th Aug 2023