Genesys stories - Page 4
How companies deploy AI to enhance the customer journey
Mon, 11th Mar 2019
#
uc
#
martech
#
ai
Customer-centric brands using advanced AI benefit from increased efficiency, loyalty, and revenue, according to a report sponsored by Genesys.
Why 87% of APAC SMBs are moving to the cloud
Wed, 27th Feb 2019
#
uc
#
open source
#
cloud services
A Genesys report reveals 87% of APAC SMBs plan to shift to the cloud within five years to optimise the customer journey and tackle legacy challenges.
Genesys PureCloud generates triple-digit revenue growth year on year
Tue, 11th Dec 2018
#
uc
#
network infrastructure
#
sdn
Genesys PureCloud posted remarkable growth, doubling revenue in Australia and New Zealand year-on-year and securing over 500 global customers.
A new AI-powered routing engine creates predictive customer experiences
Fri, 4th May 2018
#
uc
#
cx
#
martech
Genesys unveils its AI-driven Predictive Routing engine at CX18, promising enhanced customer experiences, higher efficiency, and reduced costs for businesses.
Genesys appoints Tony Winterbottom to lead its government division
Fri, 12th Jan 2018
#
crm
#
uc
#
cx
The former Teradata executive will help the customer experience provider grow its presence within the ANZ public sector.
Survey shows companies with best tech also have best customer experience
Thu, 12th Oct 2017
#
crm
#
uc
#
data analytics
A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.
Gartner labels Genesys the leading vendor for contact centre infrastructure
Wed, 24th May 2017
#
crm
#
uc
#
martech
Genesys has been deemed a Leader in the Gartner 2017 Magic Quadrant for Contact Centre Infrastructure, Worldwide.
New product integration from Genesys to benefit cloud users - and partners
Thu, 18th May 2017
#
uc
#
cloud services
#
contact centre
Genesys and its global partners will resell eMite dashboards and analytics for the PureCloud by Genesys solution as a bundled offering.
Christchurch's Ravensdown ramps up CX with new digital approach
Fri, 12th May 2017
#
crm
#
uc
#
cx
Ravensdown embraces digital transformation for competitive edge in agricultural market, partnering with Genesys for end-to-end solutions.
Help needed to convince local businesses of value of IoT for CX
Mon, 20th Mar 2017
#
uc
#
cx
#
martech
Technology providers will be crucial in helping businesses embrace IoT to improve customer experience, with a new report showing ANZ adoption lagging.
Genesys APAC Partner Conference – Dimension Data on top
Thu, 16th Mar 2017
#
uc
#
dimension data
#
contact centre
Genesys recently recognised its top performing partners at its annual APAC Partner conference - here are this year's award recipients.
IoT adoption in Australia & New Zealand lagging behind rest of APAC
Wed, 15th Mar 2017
#
crm
#
uc
#
cx
Australia and New Zealand rank lowest in IoT-enabled customer experience maturity, according to a new report by Genesys.
MYOB teams up with Genesys to provide integrated customer service experience
Wed, 15th Feb 2017
#
crm
#
uc
#
fintech
MYOB partners with Genesys to revamp contact centre capabilities and provide a personalised customer service experience.
Expert insights: How you can keep up with the new connected customer
Thu, 29th Dec 2016
#
crm
#
uc
#
cx
The connected customer is the symptom of their time and they are the next profit centre for all customer-facing businesses - here's some advice.
Genesys expands business, swallows up Interactive Intelligence
Fri, 2nd Dec 2016
#
uc
#
cx
#
martech
Genesys completes acquisition of call centre technology firm Interactive Intelligence, creating largest leader in customer experience.
Genesys aims for 'next level' of growth with new MD & sales VP hire
Mon, 31st Oct 2016
#
crm
#
uc
#
martech
Genesys Laboratories hires new managing director and VP of sales for ANZ operations to enhance services in the region.
Genesys announces its new Microsoft status
Wed, 21st Sep 2016
#
uc
#
cx
#
martech
Genesys becomes a Microsoft Gold Partner, strengthening their collaboration & providing customers with more value.
AppFoundry & DevFoundry accelerate customer experience for Genesys
Thu, 4th Aug 2016
#
uc
#
cx
#
martech
Genesys says that together, AppFoundry and DevFoundry have enabled its customers to connect to a wider ecosystem of customer experience providers.
YOU'RE INVITED: G-Summit – the world's most extensive CX roadshow
Thu, 28th Jul 2016
#
crm
#
uc
#
cx
Global forums in five continents share best practices on the world's #1 CX platform to help companies and organisations deliver exceptional CX.
Genesys G-Summit global event comes to New Zealand
Fri, 17th Jul 2015
#
uc
#
cx
#
martech
The Genesys global G-Summit event series is making its way to New Zealand, and will showcase this year's theme of 'Next-Generation CX'.